Photoshop CC2017 hangs and freezes

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  • Problem
  • Updated 2 years ago

I run PS CC2017 on Windows 10 64bit and use a Wacom Intuos Pro tablet.
I'm getting very frequent hangs and freezes when performing simple actions, such as:

- Changing brush size (ALT + right click)
- Sampling with brush/clone (AL + left click)
- Zooming in/out (CTRL + +/-)

These hangs are often solved by sending the active PS window in the background (or minimizing) and then bringing it back in front. Imagine this every few brush strokes (today I have spent two hours on a 30 minutes job).

Also, less frequently, I have experienced crashes when using refine mask, Camera Raw filter and Liquify tool. Sometimes Camera Raw filter starts, but disables the GPU acceleration.

It's just a feeling, but it seems that some of these problems are linked to the use of shortcuts. I have not tested this enough to be sure, though.

My system has an AMD FX8350 cpu, a Radeon RX580 8GB video card and 8GB of ram, but many colleagues with different setups have confirmed they have similar or identical problems.

Thanks in advance for your help to solve this very frustrating problem.
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Gabriele Cannilla

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  • frustrated and anxious

Posted 2 years ago

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