photoshop cc2015 running extremely slow after updating Aug 15

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  • Problem
  • Updated 3 years ago
I use a Mac Pro OS X 10.9.5 and after installing the latest version of Photoshop in cc 2015, it is running extremely slow and often crashes. Please can you advise of what to do to correct this.
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annette fishburn

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  • Frustrated

Posted 3 years ago

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annette fishburn

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I'm guessing you haven't found a solution then?
Photo of Chris Cox

Chris Cox

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Slowness could be due to problems with fonts, or external applications/utilities.
We would need to see the long, detailed crash report to know why you are crashing.
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David, Official Rep

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Also Annette, are you saying that you installed the update LAST August 15th?  That would not be Photoshop CC 2015.  Do you mean July 15th?  I'm confused.

If you click Help > System Info, the first line is the Adobe Photoshop Version number.  Can you post that string here?

Thanks,
David
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annette fishburn

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Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032103 x64
Operating System: Mac OS 10.9.5
System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2500 MHz
Built-in memory: 16384 MB
Free memory: 7806 MB
Memory available to Photoshop: 14780 MB
Memory used by Photoshop: 70 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-1680, bottom=1050, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=2
NumCLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon HD 6770M OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 6770M OpenGL Engine"
glgpu[0].GLRendererID=16915206
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[3072]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[3072]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Jul 29 2014 21:24:39)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="ATI Radeon HD 6770M"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915200
clgpu[0].CLDriverVersion="1.2 (Aug 17 2014 20:28:00)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=2.12696e+10
clgpu[0].CLCompute=59.6967
glgpu[1].GLVersion="2.1"
glgpu[1].GLMemoryMB=1024
glgpu[1].GLName="AMD Radeon HD 6770M OpenGL Engine"
glgpu[1].GLVendor="ATI Technologies Inc."
glgpu[1].GLVendorID=4098
glgpu[1].GLRectTextureSize=16384
glgpu[1].GLRenderer="AMD Radeon HD 6770M OpenGL Engine"
glgpu[1].GLRendererID=16915206
glgpu[1].HasGLNPOTSupport=1
glgpu[1].CanCompileProgramGLSL=1
glgpu[1].GLFrameBufferOK=1
glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[4096]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[3072]
glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[3072]
glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number: 96040173451738394782
Application folder: /Applications/Adobe Photoshop CC 2015/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 697.8G, 107.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2015/Plug-Ins/

Installed components:

AdbePM.framework AdbePM 2.3.00.32699 1.563170
adobe_caps.framework adobe_caps 9.0.0.5 1.584361
AdobeACE.framework AdobeACE 2.20.02.34307 79.562242
AdobeAGM.framework AdobeAGM 4.30.48.34307 79.562242
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390
AdobeBIB.framework AdobeBIB 1.2.03.34307 79.562242
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.562242
AdobeCoolType.framework AdobeCoolType 5.15.00.34307 79.562242
AdobeCrashReporter.framework AdobeCrashReporter 7.1.4
AdobeExtendScript.framework AdobeExtendScript 4.5.6.2 80.1017022
AdobeJP2K.framework AdobeJP2K 1.2.2.34862 79.258447
AdobeLinguistic.framework 20256
AdobeMPS.framework AdobeMPS 5.8.1.34307 79.562263
AdobeOwl.framework AdobeOwl 5.2.7
AdobePDFL.framework AdobePDFL 15.0.0.34348 79.133307
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 7.2.1.3600
AdobeScCore.framework AdobeScCore 4.5.6.2 80.1017022
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 79.157747 79.157747
AdobeXMPFiles.framework AdobeXMPFiles 79.157747 79.157747
AdobeXMPScript.framework AdobeXMPScript 79.157747 79.157747
ahclient.framework ahclient 2.0.0.1
AIDE.framework AIDE 1.5.0.34359 79.562488
aif.framework aif 6.0.00.1 1.
amtlib.framework amtlib 9.0.0.21
boost_date_time.framework boost_date_time 8.0.0.0
boost_signals.framework boost_signals 8.0.0.0
boost_system.framework boost_system 8.0.0.0
boost_threads.framework boost_threads 8.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.3.7.33275 156750
CITThreading.framework CITThreading_boost 2.3.7.33275 156750
dvaaudiodevice.framework dvaaudiodevice 8.0.0.0
dvacore.framework dvacore 8.0.0.0
dvamarshal.framework dvamarshal 8.0.0.0
dvamediatypes.framework dvamediatypes 8.0.0.0
dvametadata.framework dvametadata 8.0.0.0
dvametadataapi.framework dvametadataapi 8.0.0.0
dvametadataUI.framework dvametadataUI 8.0.0.0
dvaplayer.framework dvaplayer 8.0.0.0
dvatransport.framework dvatransport 8.0.0.0
dvaui.framework dvaui 8.0.0.0
dvaunittesting.framework dvaunittesting 8.0.0.0
dynamiclink.framework dynamiclink 8.0.0.0
ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"
ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"
ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"
LogSession.framework LogSession 7.2.1.3600
mediacoreif.framework mediacoreif 8.0.0.0
PlugPlugExternalObject.framework 6.0.0.96
PlugPlugOwl.framework PlugPlugOwl 6.0.0.111
UpdaterNotifications.framework UpdaterNotifications 9.0.0.3 "9.0.0.3"
WRServices.framework

Required plug-ins:

3D Studio 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 16.0.1, Copyright © 2014-2015 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 9.1.1 (461), Copyright © 2015 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 9.1.1 (461), Copyright © 2015 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 16.0.1 ©2002-2015 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 16.0.1 ©2003-2015 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 16.0.1 ©1997-2015 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Entropy 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Export Color Lookup Tables 16.0.1 ï¿1⁄22012-2015 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
Extrude 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 16.0.1 ©1990-2015 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
HSB/HSL 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
IFF Format 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
IGES 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Ink Outlines 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 16.0.1 ©2001-2015 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 16.0.1, Copyright © 2002-2015 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 16.0.1, Copyright © 2002-2015 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 16.0.1, Copyright © 2001-2015 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 16.0.1 ©1990-2015 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 16.0.1 ©1990-2015 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
OpenEXR 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 16.0.1 ©1989-2015 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Photoshop Touch CC 2015 (16.0.1.0) ©1993-2015 Adobe Systems Incorporated - from the file “PSDX.plugin”
Picture Package Filter 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 16.0.1 ©1989-2015 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PLY 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
PNG 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 16.0.1 ©1989-2015 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PRC 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Radial Blur 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 16.0.1 ©2003-2015 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Render Color Lookup Grid 16.0.1 ï¿1⁄22012-2015 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”
Reticulation 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 16.0.1, Copyright © 1999-2015 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 16.0.1, Copyright © 2015 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shake Reduction 16.0.1, Copyright © 2014-2015 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
Shear 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 16.0.1 ©1993-2015 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spaces 16.0.1, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”
Spatter 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
STL 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Sumi-e 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
U3D 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Underpainting 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “statistics.plugin”
Virtual Reality Modeling Language | VRML 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Water Paper 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 16.0.1, Copyright © 1991-2015 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 16.0.1 ©2006-2015 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 16.0.1 ©1989-2015 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 16.0.1, Copyright © 2003-2015 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins:

Analog Efex Pro 2 2.0.10.327, Copyright ©2000-2015, Google - from the file “Analog Efex Pro 2.plugin”
BackgroundFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “BackgroundFilter.plugin”
Color Efex Pro 4 4.3.22.327, Copyright ©2000-2015, Google - from the file “Color Efex Pro 4.plugin”
Dfine 2 2.2.21.10, Copyright ©2000-2014, Google - from the file “Dfine2.plugin”
FineStructuresFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “FineStructuresFilter.plugin”
HDR Efex Pro 2 2.2.22.327, Copyright ©2000-2015, Google - from the file “HDR Efex Pro 2.plugin”
HotPixelsFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “HotPixelsFilter.plugin”
Merge to HDR Efex Pro 2 2.2.22.327, Copyright ©2000-2015, Google - from the file “HDR Efex Pro 2 Automation.plugin”
Nik Collection Selective Tool 2.1.26.327, Copyright ©2000-2015, Google - from the file “SelectivePalette.plugin”
ShadowsFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “ShadowsFilter.plugin”
Sharpener Pro 3: (1) RAW Presharpener 3.1.21.10, Copyright ©2000-2014, Google - from the file “SHP3RPS.plugin”
Sharpener Pro 3: (2) Output Sharpener 3.1.21.10, Copyright ©2000-2014, Google - from the file “SHP3OS.plugin”
Silver Efex Pro 2 2.2.22.327, Copyright ©2000-2015, Google - from the file “Silver Efex Pro 2.plugin”
SkinFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “SkinFilter.plugin”
SkyFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “SkyFilter.plugin”
StrongNoiseFilter 2.2.21.10, Copyright ©2000-2014, Google - from the file “StrongNoiseFilter.plugin”
Viveza 2 2.1.21.10, Copyright ©2000-2014, Google - from the file “Viveza2.plugin”

Plug-ins that failed to load: NONE

Extensions:

Libraries, /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html
Adobe Color Themes, /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html
Export As, /Library/Application Support/Adobe/CEP/extensions/com.adobe.webpa.crema/PSPanel/dialog.html
Device Preview, /Library/Application Support/Adobe/CEP/extensions/com.adobe.preview/PSPanel/panel.html
Welcome, /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.photoshop.welcome/index.html
Share on Behance, /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/Required/CEP/extensions/com.adobe.behance.shareonbehance.html/index.html
Export As, /Library/Application Support/Adobe/CEP/extensions/com.adobe.webpa.crema/PSPanel/dialog.html
, /Library/Application Support/Adobe/CEP/extensions/com.adobe.preview/PSLoader/loader.html

Installed TWAIN devices: NONE
Photo of Chris Cox

Chris Cox

  • 20280 Posts
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First, try disabling all those third party plugins.
If that doesn't help, then try disabling font previews.
Photo of annette fishburn

annette fishburn

  • 5 Posts
  • 1 Reply Like
Hi David, Hope the above is what you a re looking for. Sorry it has taken me so long to reply to you. I've been away from my desk working. Yes, it's probably July's upgrade. Initially I thought it may be my processor that was the problem but it isn't. Thank you for your help with this. Annette
Photo of David

David, Official Rep

  • 2674 Posts
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Howdy Annette,

Nope, that's perfect.  As Chris mentions, you should FIRST try disabling some (all?) of those third party plugins (from Analog Efex Pro to Viveza) and see if your performance improves.  If so, add them back one at a time until you find the culprit and reach out the manufacturer.  SECOND, do you have a lot of fonts installed?  If yes, than disabling font preview might help.  Are many third party, particularly "from some website"?  I ask because a bad font can completely mess up PS's performance.  Try running this script to see if you've got any bad font: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html Step #5.

Hope this helps -- please let us know if it doesn't,
Thanks,
David
Photo of annette fishburn

annette fishburn

  • 5 Posts
  • 1 Reply Like
Hi David, I don't have any fonts installed but will do as you suggested and disable my plugins and see if that helps. I've also updated to Yosemite so will see if that helps!
Photo of Mark Conrad

Mark Conrad

  • 6 Posts
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My and I (separate accounts, different operating systems) are having the same problem.
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David, Official Rep

  • 2547 Posts
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Hi Mark,

Which operating system(s) are you using?  Have you tried the same steps I outlined, above?

Thanks,
David
Photo of Ricklebee

Ricklebee

  • 4 Posts
  • 0 Reply Likes
I have this same problem now.. Just installed the update today, August 13, 2015, and it destroyed Photoshop performance to unusable unless I have all day to work on one thing.. Very frustrated. I don't have any 3rd party apps that I know of.. Fonts I have are ones that have been there for long time.. I don't tend to add fonts or use many. :( Any help would be much appreciated.. Thanks..
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David, Official Rep

  • 2689 Posts
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Hi Ricklebee,

You almost certainly have third party apps, since Adobe doesn't make word processors or spreadsheet apps.  8-)  The question is whether any of your apps is causing a conflict.

In another thread we discovered that Magicpicker from Anastaly.com steals focus and causes PS to periodically become unresponsive on Mac, for instance.  Have you tried the font-testing steps I suggested, above?  Are you using a tablet or other unusual mouse or stylus?  Do you have any "helper" apps installed?  What about third-party plugins -- you can go to Help > System Info and post the results here if you're not sure.  There may be a problem with the app, but in a clean environment we're not seeing this, hence the questions.

Thanks,
David
Photo of Mark Conrad

Mark Conrad

  • 6 Posts
  • 1 Reply Like
I'm starting to take exception to the "third-party plugins" and fonts thing. My wife (a designer using Photoshop from morning till late at night for our MONEY, removed the OnOne suite and the problem is drastically improved. BUT, it wasn't broken before YOUR update. I have been a software developer for 43 years! I have sat in the seat where the customer gets told that our new release, update, fix or what have you is NOW correct and it is exposing OTHER companies problems. Okay, so what? It's still you that made everyone’s system behave badly with an update.. So whatever you did that was NOW correct and made other companies software "show their bugs" is still in YOUR court. Just roll back the update until YOU figure out why it doesn't play nice with others. Thanks.
Photo of Ricklebee

Ricklebee

  • 4 Posts
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Yes yes. I too use my photoshop for business and this has destroyed my work Flo seriously. If they can roll back to last versions that would be great. Really disheartening to have this trouble when the expectation is that it will be better. :( faster.
Photo of David

David, Official Rep

  • 2689 Posts
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Hi Mark,

If you were a developer, then you're certainly familiar with the idea that OSes change and apps must change with them.  Some companies are more aggressive about keeping in-step with Apple and Microsoft and others, well, aren't.  Those that don't keep up then create problems for everyone else when said apps rely of depricated calls or processes which are not in keeping with how the OSes do things "today" (where "today" is a constantly shifting window which developers have little control over).  And, of course you realize, as a developer, that no app could ever ship if it had to be tested against EVERY possible app on the market -- no, in the real world, we must depend on each app developer to do their part, keep up to date, and not break things for everyone else.

Thank you for identifying the OnOne suite might be another source of these problems, just as Magicpicker is.

Thanks,
David

p.s. -- you do realize, as a developer, that it's not really legal to fix another firm's software, right?