Photoshop CC 2015: No longer recognizes my Wacom Intuos

  • 7
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Since the Update from CC2014 to CC2015 my Photoshop no longer recognizes my Wacom Intuos 3 (Warning Triangle in brush options).
I get no pressure sensitivity. I tried to re-install wacom drivers and clear photoshop settings but it doesn't help. Other Applications work fine.
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Christian Hayungs

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version?
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Christian Hayungs

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Sorry,
Windows 8.1, 64bit
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Mike Shaw, Employee

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Official Response
See if the info on this page is of assistance to get things back up and running
https://helpx.adobe.com/photoshop/kb/...
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Christian Hayungs

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Strange, I already disablet Windows Ink because it messed up my brush strokes in cc2014. Now in ENABLED it again and cc2015 recognizes my tablet again...

Whatever, thanks for the tip!
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Art of Walls

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Same problem here. Tried the Wacom Driver solution in the aforementioned link. It didn ́t work. Then tried the PSUserConfig file solution, didn't work neither.

Adobe Photoshop CC 2015 x64
Windows 8.1 x64
Intuos Pro L with latest drivers from Wacom website WacomTablet_6.3.11-4a

Also warning triangle in brush options and other programs detect pressure and eraser tip correctly.
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Juston Gaughan

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Same problem.

Windows 10 x64
Wacom 6.3.14 Control Panel and Driver
Photoshop CC x64 (updated from 2015, most current CC version)

If I enable Windows Ink in Wacom control panel, then you get a very irritating pen input window when working in photoshop. Currently have to give up pressure sensitivity in photoshop.

History:
Windows 8 x64 with Photoshop CC 2015 x54 working correctly with PSUserConfig.txt file. Upgraded to windows 10, CC upgraded to most recent version of photoshop. PSUserConfig.txt no longer solves problem.
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Chris Cox

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You need to contact Wacom and work out why their driver is not working correctly on your system.
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Juston Gaughan

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Understood.
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Juston Gaughan

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I have contacted wacom. I do not believe this is as simple as contacting wacom. In the wacom panel, the pressure works correctly. It is only in you're software that it does not work correctly. Can you explain why you think this is a wacom issue and not a photoshop issue (or even a windows 10 issue)?
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Chris Cox

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Pressure is not working correctly because the driver is not sending it correctly, or the OS is losing the pressure information. In both cases you need to contact Wacom because they are the only ones who control the driver for their devices and can debug the issue with their driver.
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Juan C Walls

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Isn't it strange that all other drawing programs receive pressure information correctly except Photoshop?
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Juston Gaughan

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Isn't it? That was the point I was trying to make.
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Chris Cox

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No, that isn't strange, that is how driver bugs manifest pretty often.
Again, you need to contact Wacom about your driver issues.
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Juston Gaughan

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This is a comment in response to moderators not seeing the constructive nature of these posts, and deleting a post that was entirely appropriate (CSR reps from get satisfaction need to be educated on current online trends and response methods).

First, Wacom has responded that it is an issue with the latest update of Photoshop. There are no problems after an afternoon of diagnostics with a Wacom technical engineer.

Second, again, this is constructive and accurate. When a professional customer has an issue, they will be far more aggressive about accuracy of responses and steps for resolution, as I cannot use Photoshop to paint textures. I am now using an alternate program for that purpose.

For any customers running the latest Wacom drivers with Windows 10, do not upgrade to the latest version of Photoshop CC, unless you want to use Windows Ink and have popups that destroy the ability to create without distraction.

For me this problem is resolved, with absolutely no support from the affected program's company. Furthermore, if these posts are moderated in a fashion that does not allow for responses to pedantic CSR reps, then they are useless to professional users.
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Chris Cox

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No, this is not an issue with Photoshop.

This is an issue on your system, with the Wacom driver or OS failing to communicate tablet events with Photoshop. Photoshop works on other user's systems with Wacom tablets without a problem, but on your system it is failing. Given the facts available, that means the problem can only exist in the driver or the OS. Only Wacom and Microsoft are in a position to debug the behavior of their driver and how it interacts with the OS. And of those two, Wacom is much more likely to help you solve the problem on your system.

Yes, posting in all caps with nothing that contributes anything useful to the topic is valid grounds for removing the errant post.

Yes, you are having problems with your system and the Wacom driver - but there is nothing that Adobe can do about that.

Yes, if you are using Windows 8 or Windows 10, you should be using the Ink API, because that is what Wacom and Microsoft prefer, and it provides (after bug fixes in Win8) a better tablet response than the older WinTab API.