Photoshop CC2015 freezes with Cintiq

  • 2
  • Problem
  • Updated 3 years ago
I have a brand new MAC with a Cintiq 22HD pen tablet monitor. I'm running Adobe CC2015 that has all been cleanly installed. All drivers and OS and SW are updated.
My problem is that Photoshop freezes repeatedly when using the Cintiq. I have tried every workaround with memory settings, WhiteWindowWorkaround, reinstalls, drive utilities, EVERYTHING, and the problem persists. It has happened with the following tools- brush, dodge, lasso. Sometimes the program comes back from being frozen but most often I force quit and lose my work. I've never had such a terrible problem between Wacom and Adobe. My CS6 worked great, but when I transitioned to the cloud all my problems began. Below is my system info. If anyone has been able to get their Cintiq to work with your Adobe CC2015 please let me know. My productivity is at a standstill. Help!!!!

Yosemite 10.10.5
iMac (Retina 5K, 27-inch, Late 2014)
Model Identifier: iMac15,1
Processor Name: Intel Core i7
Processor Speed: 4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 32 GB
AMD Radeon R9 M290X
Photo of Michael Gallagher

Michael Gallagher

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Contact Wacom and work with them to troubleshoot the tablet driver issues on your system.

The WhiteWindowWorkaround plugin is not needed with CC 2014 or 2015.
Photo of Michael Gallagher

Michael Gallagher

  • 2 Posts
  • 0 Reply Likes
Sorry Chris, this is a PS problem (maybe Epson), I've been able to reproduce it numerous times. Here's how:

1. I scan in a document in greyscale via PS2015 using Epson v550 Photo scanner
2. It comes in to PS as a TIFF document
3. I begin to work on the document (duplicate layers, adjust levels)
4. I grab the paint brush and as soon as I try to paint, everything in the PS window freezes. Can't select another tool, can go to other windows but PS is frozen and the only way to quit is through a force quit.

Same results duplicated/achieved while using a mouse.

The problem goes away if I save the document immediately as a PS document, and then reopen it.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
That doesn't sound like a Photoshop problem, but does sound like some Wacom driver issues that we have seen before (and some OS bugs that we've worked around in the past).