I have a new lag issues in Photoshop CC
2015 & CS6 on Win 10. CS5 is running fine with no issues. I'm
pretty sure this is not a resource issue. I've been using the same system for 3 years. It is an intel i7 4core / 8 thread processor, 12GB RAM, Radeon 6450 / 1GB graphics. Up until a few days ago it ran lightning fast in Photoshop with no issues.
I am not a Photoshop or Windows novice by any means and I have done a lot of troubleshooting over the last couple of days but I can't seem to fix this issue. I am at the point now where the only thing I can think to try is a hard drive format and OS re-install. I hate to do that because the system came with Win 7 and was upgraded to Win 10. I don't know if it will even allow me to update to Win 10 for free again if I reinstall Win 7 (yes, I should have cloned the HD after the Win 10 install). I also don't want to spend all the time re-installing and updating everything.
I'm hoping soemone has some suggestions of other things to try. Here are the details about the problem and what I have done. Nothing I have done has toggled anything.
These are the symptoms of the lagging:
- It happens on CS6 and CC 2015.1.2. Both were running fine until a couple a few days ago. There were not any Photoshop updates that happened when this issues started. These exact Photoshop versions were running fine until the issue appeared. CS5 currently has no lag.
- The lagging occurs with basic functions. For example, filling a layer with a solid color can take 4-5 seconds. It take 3-4 seconds for the gaussian blur dialog to appear, clicking on the FG color takes 2-3 seconds for the color picker dialog to appear, etc.
- Also, just selecting different tools has a lag. For example, selecting the brush tool takes 2-3 seconds. The tool menu button switches immediately but the cursor icon is takes a few seconds to switch. Interesting though, if I select the tools through a jsx script there is zero lag. Just for testing, I recorded a script with the script listener to select the brush tool. When the jsx script is ran, the cursor and tool panel both immediately switch with no lag.
- The issue happens when no other programs are running and all RAM is free except what the OS is using. When I tested, there was 9GB free system RAM.
Here is what I have done to test:
- Reboot the computer....obvious first step
- Just to test, I turned the “Use Graphics Processor” settings off but that did not make any difference. It has been using the graphics processor with no issues until now so I didn't expect that as an. For the performance preferences, nothing here has changed. Photoshop is allowed to use 8 GB, graphics processor is being used in basic mode, history states are at 20, cache set to 4, cache tile size set to 1024k. I am 100% certain this issues is not with the performance settings.
- I also disable just about everything in the Windows start to ensure there was nothing much running in the background. This did not fix anything.
- The issue seemed to occur at about the same time I installed Microsoft Visual Studio, although I can't say for sure the timing was exact. Visual Studio did lock up on installing and I had to re-run the installer. I uninstalled Visual Studio (and restarted the computer). This did not fix the Photoshop lag.
- I then uninstalled and reinstalled the graphics driver. I used the latest release from the AMD website. There was no change in performance.
- I then uninstalled CS6 and CC2015 and reinstalled CC2015. The lagging is still the same.
- I then checked Windows Updates and there were 2 recent security updates and 1 Adobe flash update. I uninstalled the updates and rebooted. The lagging is still there.
- I also did a virus and Malware scan and everything comes back clean.
As I mentioned, this computer has been running all Photoshop versions fine for 3 years. It is my main Photoshop computer and I use it every day. Whatever happened was suddenly without any changes to the system as far as I'm aware except the Visual Studio install. The only thing I can figure is the Microsoft Visual Studio install did something to affect this. However, that is just a gut instinct and uninstalling it did not fix Photoshop.
I have no idea about what
further to check or change short of an OS reinstall. Anyone with any