Photoshop CC 2015: Mac OSX 10.11.2 Beta (15C48a) crashes

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  • Updated 3 years ago
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Hey there. I am having big problems with the new Photoshop CC2015 Update from November. I was searching the web but no one seems to have the same problems, so here is a short description.

I am starting Photoshop CC2015 and want to open any file or create a new file. Whatever I do, it instantly displays this error message (in german):



In english it says something like:
"Workspace because a program error occurred could not be applied" (and this is no bad translation, its really bad german aswell).

So, I contacted the Adobe support, but they couldn't fix that either. Now I am using the old CC2014 version again (which works fine). I tried logging out of Creative Cloud, I tried Restarting, I tried Reinstalling the complete CC2015 version. Nothing worked.

Someone else having the same problems or can help me by hinting at a solution I just didn't found in my search? Thanks for every help!

Best, Maximilian
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Thomas Johanseon

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Posted 3 years ago

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David, Official Rep

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Howdy Maximilian,

No doubts about the error string.  I have heard one other report about this badly-constructed string (which we're going to fix) but not about a crash-on-launch.  

This message comes from the Start-screen / workspace feature.  Since you're running German, it makes sense you would deal with this new feature.  I'm wondering if its an issue with access rights.  Are you logged in as the same user who installed Photoshop?

Vielen Dank,
David
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Thomas Johanseon

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Hey David,

thanks for this very fast answer. Yep, I am logged in as the same user (which is admin of the system, as well).

The crash is not directly at the start of Photoshop, only when I select a file or create a new one.

Best, Maximilian
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you still running the Beta? The official release is available.
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Thomas Johanseon

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As far as I know I can't just install the official version, I need to reinstall the complete system.

So, I was not doing that until today. But sure, I could – but it means a lot of effort, at least for me :)

Best, Maximilian
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Thomas Johanseon

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Hm, maybe it is possible to install the latest version without completely reinstalling the system: https://beta.apple.com/sp/en/betaprog...

I will check that. Hope it helps :)
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David, Official Rep

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I'm not seeing any problems in the official release of 10.11.2.

Thanks,
David
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Thomas Johanseon

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So it's still not working, I updated the OSX and checked other solutions like granting more admin rights to the Libary folders and so on.

Anyone having the same problems and is also not able to find a solution? :(
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David, Official Rep

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Hi Maximilian,

Are you running the official version of 10.11.2 or the Beta?  I installed again just a few minutes ago -- both German and Dutch, no hiccups.

I'm wondering if some Beta file is giving you troubles...

Thanks,
David
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Thomas Johanseon

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Hey David. Thanks for the answer.

I reinstalled the MacOSX the day before yesterday and now have the official version 10.11.2, yes. So no beta installed.

I am using the Photoshop CC version now, but not the CC (2015) (this is the one which is not working due to this error writen above).

Also, Photoshop 2014 was working all the time as support told this aswell. Maybe some beta files remained on the system? I don't know but since it was an officiall reinstall of the OSX I would not guess so, right?

Best, Maximilian
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Thomas Johanseon

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OK, so I fixed it. I had to delete my preferences in the User Library > Preferences > Photoshop CC 2015. Just deleted the folders there and restarted Photoshop. No it works. Man, what a simple solution and no one was able to help me from PS Support.