Photoshop CC 2014: Canon Pixma Pro 9000 Mark 2 printer won't print anything but a 5x6 after installing MacOS 10.10 Yosemite

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  • Updated 4 years ago
  • (Edited)
After doing the last update to photoshop. Camera raw 8.1 I think thats the one. it was last week, I am unable to print to my Canon Pixma pro 9000 Mark 2 except for a 5 x 6 size. For example, when trying to print an 11 x 14, I check all of the places that require the print size and it says 11x14. It has the correct paper checked and the correct color calibration checked and when I print it comes out as a 5 x 6, a size that I have NEVER printed on this printer, ever! I have all the canon software updated so it must go back to the latest CC 2014 update, because actually that is when the problem started. I wouldn't have cared so much about this last update but have just bought the Canon 7D mark 2 and needed the camera raw update. Any suggestions?
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Dixie Kurtz

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Posted 4 years ago

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Chris Cox

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A camera raw update wouldn't affect your printer in any way.
Have you also updated your OS recently? What you are describing sounds like some of the bugs in printer drivers on MacOS 10.10.
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Dixie Kurtz

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I did update to Yosemite but had printed with no problems, then after the recent update too ACR it started. I will search through the Apple troubleshooting and see if there is anything. Thank you.
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Chris Cox

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Again, ACR doesn't affect your printer in any way.

But we have seen several printer drivers fail to remember paper sizes correctly on MacOS 10.10. Some of the manufacturers have updated drivers available for MacOS 10.10.
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Dixie Kurtz

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Canon has a driver update and I have updated but still no luck. Ugggg. I need to print. It's maddening! I went to apple support and there is only one post about this. It involved a Lightroom user. He updated and all was good. I usually can figure this sort of thing out, but not this time. I've been working on it for a week :(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Some customers have reported that just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer.
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Dixie Kurtz

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Regretfully it didn't work for me.
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Dixie Kurtz

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Tried again, and no luck. ugggggg
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Dixie Kurtz

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When I look back at my updates, Camera Raw and photoshop CC BOTH had an update the same day. That is when this started. ANYONE???????
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Chris Cox

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Photoshop hasn't had an update for several weeks (15.2.1) , only ACR has been updated recently.