Photoshop CC 2014.2: Hangs video driver on MacPro 1,1 10.7.5 ATI x1900 video card

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I have just tried to install Photoshop CC2014.2 (Photography CC subscription) on my aged MacPro 1,1. It has a ATI x1900 video card. It all just about meets the minimum spec (I think).

As soon as the Photoshop window appears (after the splash logo) the computer hangs and needs a hard reset (not graceful). Console logs a crash in the video driver. Looking on ATI website, there are no more recent drivers for this card since they are part of the OS. I uninstalled and reinstalled, same problem.

I installed Photoshop CS6 instead and it works fine.

Is there anything I can do? I'm guessing my Mac is showing its age a bit and will probably upgrade next year, but in the main it works perfectly well.
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Medwyn

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Posted 4 years ago

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Chris Cox

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Well, Apple won't be updating that video card driver...

Hmm, my guess would be a bug in CL kernel compiling and the sniffer test for the GPU capabilities.
You can try disabling the sniffer application inside the Photoshop package (/ Photoshop CC 2014.app/Contents/MacOS/... and rename "sniffer" to "~sniffer"), then relaunch Photoshop.

That should allow you to launch Photoshop, but it will disable OpenCL. If you experience any drawing problems or other GPU related issues, turn off the GPU in Photoshop's preferences and restart Photoshop.
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Medwyn

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Thanks,

It now gets a bit further, but still hangs ungracefully. It launches with a 'graphics card unsupported ...' type dialog and is stable. Previously it didn't even get this far!
Clicking OK in the dialog now causes a hang. Console reports some different difficulties now! Graphics driver isn't mentioned in the log now.

Scale factor from PP is 0.0000
CEPHtmlEngine 238:207: exit code 1

I can send more info if required.

I'm not too worried, CS6 works OK. I use Lightroom more than PS in any case. I would however be a bit annoyed if the same GPU code was in LR6 and made it unusable for me (were that the case!). Happy to beta test LR6 on ancient hardware if you need it!
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Chris Cox

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Hmm, I thought it would get farther than that.

The scale factor message is harmless.
The CEP HTML message is odd, though.

What OS version are you using?

After clicking OK on the unsupported graphics card dialog, let Photoshop sit for a while (maybe 10 minutes) and see if it recovers.
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Medwyn

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Ah yes, you are right. I didn't wait long enough. 10.7.5 is the Mac OS version
I get the CEP HTML error and about 90 seconds later the video driver crashes:

21/10/2014 18:17:07.000 kernel: ATIRadeon::wait_for_rb_space: Overflowed block waiting for FIFO space. Have 2, need 5. RBBM_STATUS 0x9803c100

Followed by a stack dump of some sort.
21/10/2014 18:36:50.000 kernel: ** ASIC Hang Log Start **

This repeats every 30s or so. And doesn't recover.

Incidentally I also get this error in the log at regular intervals:

21/10/2014 18:18:31.152 com.adobe.AdobeCreativeCloud: objc[185]: Object 0x6eb58740 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

That one seems innocuous though.
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Chris Cox

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The last one is from the Creative Cloud app, not Photoshop, and is harmless.

OK, so the problem is with the driver code - but I haven't seen that problem from other users with that card.

I'll have to see if we can find some way to force GL off.
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Medwyn

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Forgot to mention that the CEP error log entry in console is followed by a load of others related to:

... Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/js/main.js
and
... com.adobe.DesignLibraries.angular

before the video card hang log starts. Not sure if it is relevant.

I tried to look in the pref file but doesn't seem easy to manually change the GL off option!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you fully updated to 2014.2.1?
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Medwyn

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I assume so, CC app says 'up to date'. Version number is 15.2.1.
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Medwyn

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This error also comes up in the log, but before it hangs:

22/10/2014 21:55:43.248 Adobe Photoshop CC 2014: CFURLCreateWithString was passed this invalid URL string: '/System/Library/Frameworks/' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.

Since disabling the sniffer, It now only hangs on clicking 'OK' in the dialog that pops up. These are the lines in the Console log just as it hangs:

22/10/2014 21:56:14.403 [0x0-0x3e03e].com.adobe.Photoshop: 2014-10-22 21:56:14.401 CEPHtmlEngine[445:207] ---exit_code=-1---
22/10/2014 21:56:14.405 [0x0-0x3e03e].com.adobe.Photoshop: 2014-10-22 21:56:14 : WARN No debug port file found.
22/10/2014 21:56:15.248 [0x0-0x3e03e].com.adobe.Photoshop: [1022/215615:INFO:CONSOLE(1092)] "Finding tooltip state", source: file:///Applications/Adobe%20Photoshop%20CC%202014/Adobe%20Photoshop%20CC%202014.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/js/main.js (1092)
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David R. Purnell

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I, too, have a Mac Pro 1,1 (built Nov 2007), with ATI Radeon X1900 XT 512 MB graphics card; running OS X 10.7.5 Lion.

Three days ago, I updated my Photoshop CC 2014 from (v14.2, I think) to the current version 15.2.1.

I had no problem with 14.2, but 15.2.1 freezes the system, requiring a hard shutdown or restart. Various attempts at launching Ps have not gotten past the Welcome window, before it freezes.

DOES ANYONE KNOW IF IT'S POSSIBLE to uninstall the current Ps CC version 15.2.1, and then install an earlier version such as CC 14.2?
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David R. Purnell

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After more careful consideration, I believe the Ps CC version that worked fine was 14.0.0. It was from that version that I updated to 15.2.1 (no versions in-between).

Hey, I just found the answer to my own question, here:
"Creative Cloud Version Control: How to Update or Revert CC Apps"
http://prodesigntools.com/adobe-cc-ve...