Photoshop CC: Won't Run with unless newest Nvidia Driver is installed

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  • Problem
  • Updated 3 years ago
  • (Edited)
On my W7 64-bit system (Intel K2700, 32GB DDRAM) Photoshop CC sporadically shuts down whenever I try to use it. After 3 or 4 attempts, it informs me that the graphics adapter driver is out of date. Sure enough, it is out of date -- Nvidia has been updating drivers about every two weeks, and every time they do that, Photoshop CC refuses to run until I update the display adapter (Nvidia K620) driver. It does shut down graphics acceleration eventually and will then run, but the way it does this is inconsiderate and wasteful of my time and energy.

I wouldn't mind if Photoshop CC did this politely, say by displaying a message up front that I need to update the driver and that its shutting off graphics acceleration until I do so. But it wastes my time because I don't automatically register that its the graphics display driver problem again. I use Photoshop intensely and depend on the graphics acceleration, so I consider this a major nuisance and sheer rudeness.

Also I don't see why a driver update requires this particular reaction -- why not let the software try to use the driver and let the user sort it out. If its malware, I do run Webroot and it seems to be more than routinely competent. I'm not sure why Adobe takes the paternalistic position that I'm not competent to arrange my own affairs.

Again, I object most to the rudeness of this paternalistic behavior and its failure to respect the user's position and judgment.
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Bruce Cyr

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Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There isn't anything in Photoshop that absolutely requires the very latest driver. But if you do have an older driver, it's possible that it is not compatible, and an update should fix it.
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Bruce Cyr

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I repeat: From time to time I send an image to Photoshop CC from Lightroom, and Photoshop CC simply shuts down. It repeats this behavior about 3 or 4 times before it tells me that my graphics adapter is out of date. After that point it, will accept an image and run, but graphics acceleration is disabled and can't be re-enabled unless I update the graphics driver. And, every time it happens, I find that Nvidia has indeed released a new driver for my K620 card.

In other words, this behavior happens apparently at the very moment that Photoshop CC sees that the display adapter has a new driver. I've tried to describe what happens as precisely as possible, so I would appreciate it if you avoid trying to change the facts for your convenience.

If you want to buy my system and see for yourself, it can be arranged.

But, I wonder if something has happened with my Photoshop CC installation? Under the new subscription system, I don't know how to do a repair install. If you can tell me how to do that, I could try and see if it changes things.
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Bruce Cyr

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PS: Please note that my description implies that whenever Photoshop CC refuses top run, it always involves a driver that is exactly one generation old, and usually by no more than one day because I literally run Photoshop everyday. In other words, your snide comment re: "an older driver" is inherently absurd and therefore insulting.
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Chris Cox

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Photoshop won't refuse to run just because of a small bug in a video card driver. Even if Photoshop crashes because of a video card driver bug, it will just tell you about it and disable the GPU the next time you launch Photoshop.

Photoshop does not require the latest driver, or do any kind of checking for updated drivers -- it just detects known issues with the driver, and disables the GPU if the driver misbehaves. Updating to the latest driver usually does fix those issues.
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Bruce Cyr

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OK, I accept that statement. Yet I still have this odd behavior from Photoshop CC exactly as I have reported it. My hypothesis about Adobe's intentions and behavior may be wrong, but the issue remains, how do I fix whatever is wrong with Photoshop CC? In the old, pre-subscription days I would do a repair install, knowing that that would not affect the number of installations allowed under my license. Nowadays, I'm not sure how to achieve the same goal without harming my subscription status. Its essential that I have Photoshop CC installed and licensed on two computers, one for daily use and one, a portable computer, for presentations.

Please note that you could make the process of informing the user more functional for all parties by indicating as soon as the bug is detected what the problem is and how it should be corrected rather than shutting down the program 3 or 4 times before letting the user in on the source of the problem.
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Chris Cox

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You can still uninstall and reinstall, the subscription is still there.

If the driver simply returns an error, then Photoshop does tell you about it immediately. But if the video card driver crashes, there is no way for Photoshop to tell you anything - because the driver crashed the process and the process is no longer running. The earliest opportunity to tell you anything is the next time you launch Photoshop. The error will usually direct you to a webpage with more information about known driver issues and general guidance on updating your video card driver.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Bruce Cyr

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Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107 x64
Operating System: Windows 7 64-bit
Version: 7 SP1System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3605 MHz
Built-in memory: 32711 MB
Free memory: 26669 MB
Memory available to Photoshop: 29627 MB
Memory used by Photoshop: 55 %
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA Quadro K620"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="10.18.13.5442"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro K620/PCIe/SSE2"
glgpu[0].GLRendererID=5051
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20151027000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="Quadro K620"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="354.42"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="7.5.21"
clgpu[0].CLBandwidth=2.67961e+010
clgpu[0].CLCompute=244.765
License Type: Subscription
.....
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Bruce\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 931.5G, 504.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2015/03/11-23:42:10 79.562242 79.562242
AdbePM.dll PatchMatch 2015/04/28:18:15:43 1.563170 1.563170
AdobeLinguistic.dll Adobe Linguisitc Library 9.0.0
AdobeOwl.dll Adobe Owl 5.2.7
AdobePDFL.dll PDFL 2015/03/18-12:03:59 79.133307 79.133307
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3600
AdobeXMP.dll Adobe XMP Core 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPFiles.dll Adobe XMP Files 2015/03/30-23:40:42 79.157747 79.157747
AdobeXMPScript.dll Adobe XMP Script 2015/03/30-23:40:42 79.157747 79.157747
adobe_caps.dll Adobe CAPS 9,0,0,5
AGM.dll AGM 2015/03/11-23:42:10 79.562242 79.562242
ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
AIDE.dll AIDE 2015/03/20-23:41:44 79.562488 79.562488
amtlib.dll AMTLib (64 Bit) 9.0.0.21 BuildVersion: 9.0; BuildDate: Mon Mar 9 2015 0:54:5) 1.000000
ARE.dll ARE 2015/03/11-23:42:10 79.562242 79.562242
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2015/03/11-23:42:10 79.562242 79.562242
BIBUtils.dll BIBUtils 2015/03/11-23:42:10 79.562242 79.562242
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.3.7.33275 2.3.7.33275
CITThreading.dll Adobe CITThreading 2.3.7.33275 2.3.7.33275
CoolType.dll CoolType 2015/03/11-23:42:10 79.562242 79.562242
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2015/04/17-16:55:22 80.1017022 80.1017022
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 9.0.1.14
JP2KLib.dll JP2KLib 2015/06/30-01:10:54 79.258447 79.258447
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3600
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2015/03/11-23:42:10 79.562263 79.562263
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2015 16.0.1
Plugin.dll Adobe Photoshop CC 2015 16.0.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 6.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 6.0.0.96
PSArt.dll Adobe Photoshop CC 2015 16.0.1
PSViews.dll Adobe Photoshop CC 2015 16.0.1
SCCore.dll ScCore 2015/04/17-16:55:22 80.1017022 80.1017022
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 9.0.0.3 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 9.0.0.3
VulcanControl.dll Vulcan Application Control Library 5.1.0.50
VulcanMessage5.dll Vulcan Message Library 5.1.0.50
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 16.0.1 (2015.0.1 x001 x003)
Accented Edges 16.0.1
Adaptive Wide Angle 16.0.1
Angled Strokes 16.0.1
Average 16.0.1 (2015.0.1 x001 x003)
Bas Relief 16.0.1
BMP 16.0.1
Chalk & Charcoal 16.0.1
Charcoal 16.0.1
Chrome 16.0.1
Cineon 16.0.1 (2015.0.1 x001 x003)
Clouds 16.0.1 (2015.0.1 x001 x003)
Collada 16.0.1 (2015.0.1 x001 x003)
Color Halftone 16.0.1
Colored Pencil 16.0.1
CompuServe GIF 16.0.1
Conté Crayon 16.0.1
Craquelure 16.0.1
Crop and Straighten Photos 16.0.1 (2015.0.1 x001 x003)
Crop and Straighten Photos Filter 16.0.1
Crosshatch 16.0.1
Crystallize 16.0.1
Cutout 16.0.1
Dark Strokes 16.0.1
De-Interlace 16.0.1
Dicom 16.0.1
Difference Clouds 16.0.1 (2015.0.1 x001 x003)
Diffuse Glow 16.0.1
Displace 16.0.1
Dry Brush 16.0.1
Eazel Acquire 16.0.1 (2015.0.1 x001 x003)
Entropy 16.0.1 (2015.0.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 16.0.1
FastCore Routines 16.0.1 (2015.0.1 x001 x003)
Fibers 16.0.1
Film Grain 16.0.1
Filter Gallery 16.0.1
Flash 3D 16.0.1 (2015.0.1 x001 x003)
Fresco 16.0.1
Glass 16.0.1
Glowing Edges 16.0.1
Google Earth 4 16.0.1 (2015.0.1 x001 x003)
Grain 16.0.1
Graphic Pen 16.0.1
Halftone Pattern 16.0.1
HDRMergeUI 16.0.1
HSB/HSL 16.0.1
IFF Format 16.0.1
IGES 16.0.1 (2015.0.1 x001 x003)
Ink Outlines 16.0.1
JPEG 2000 16.0.1
Kurtosis 16.0.1 (2015.0.1 x001 x003)
Lens Blur 16.0.1
Lens Correction 16.0.1
Lens Flare 16.0.1
Liquify 16.0.1
Matlab Operation 16.0.1 (2015.0.1 x001 x003)
Maximum 16.0.1 (2015.0.1 x001 x003)
Mean 16.0.1 (2015.0.1 x001 x003)
Measurement Core 16.0.1 (2015.0.1 x001 x003)
Median 16.0.1 (2015.0.1 x001 x003)
Mezzotint 16.0.1
Minimum 16.0.1 (2015.0.1 x001 x003)
MMXCore Routines 16.0.1 (2015.0.1 x001 x003)
Mosaic Tiles 16.0.1
Multiprocessor Support 16.0.1 (2015.0.1 x001 x003)
Neon Glow 16.0.1
Note Paper 16.0.1
NTSC Colors 16.0.1 (2015.0.1 x001 x003)
Ocean Ripple 16.0.1
OpenEXR 16.0.1
Paint Daubs 16.0.1
Palette Knife 16.0.1
Patchwork 16.0.1
Paths to Illustrator 16.0.1
PCX 16.0.1 (2015.0.1 x001 x003)
Photocopy 16.0.1
Photoshop 3D Engine 16.0.1 (2015.0.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 16.0.1 (2015.0.1 x001 x003)
Pinch 16.0.1
Pixar 16.0.1 (2015.0.1 x001 x003)
Plaster 16.0.1
Plastic Wrap 16.0.1
PLY 16.0.1 (2015.0.1 x001 x003)
PNG 16.0.1
Pointillize 16.0.1
Polar Coordinates 16.0.1
Portable Bit Map 16.0.1 (2015.0.1 x001 x003)
Poster Edges 16.0.1
PRC 16.0.1 (2015.0.1 x001 x003)
Radial Blur 16.0.1
Radiance 16.0.1 (2015.0.1 x001 x003)
Range 16.0.1 (2015.0.1 x001 x003)
Render Color Lookup Grid NO VERSION
Reticulation 16.0.1
Ripple 16.0.1
Rough Pastels 16.0.1
Save for Web 16.0.1
ScriptingSupport 16.0.1
Shake Reduction 16.0.1
Shear 16.0.1
Skewness 16.0.1 (2015.0.1 x001 x003)
Smart Blur 16.0.1
Smudge Stick 16.0.1
Solarize 16.0.1 (2015.0.1 x001 x003)
Spaces 16.0.1
Spatter 16.0.1
Spherize 16.0.1
Sponge 16.0.1
Sprayed Strokes 16.0.1
Stained Glass 16.0.1
Stamp 16.0.1
Standard Deviation 16.0.1 (2015.0.1 x001 x003)
STL 16.0.1 (2015.0.1 x001 x003)
Sumi-e 16.0.1
Summation 16.0.1 (2015.0.1 x001 x003)
Targa 16.0.1
Texturizer 16.0.1
Tiles 16.0.1
Topaz Impression 10.0
Torn Edges 16.0.1
Twirl 16.0.1
U3D 16.0.1 (2015.0.1 x001 x003)
Underpainting 16.0.1
Vanishing Point 16.0.1
Variance 16.0.1 (2015.0.1 x001 x003)
Virtual Reality Modeling Language | VRML 16.0.1 (2015.0.1 x001 x003)
Water Paper 16.0.1
Watercolor 16.0.1
Wave 16.0.1
Wavefront|OBJ 16.0.1 (2015.0.1 x001 x003)
WIA Support 16.0.1 (2015.0.1 x001 x003)
Wind 16.0.1
Wireless Bitmap 16.0.1 (2015.0.1 x001 x003)
ZigZag 16.0.1

Optional and third party plug-ins:

Analog Efex Pro 2 2.0.12.12
BackgroundFilter 2.2.21.12
Camera Raw 9.2
Camera Raw Filter 9.2
Color Efex Pro 4 4.3.24.12
Dfine 2 2.2.21.12
FineStructuresFilter 2.2.21.12
HDR Efex Pro 2 2.2.24.12
Hidden NO VERSION
HotPixelsFilter 2.2.21.12
Merge to HDR Efex Pro 2 2.2.24.12
Nik Collection Selective Tool 2.1.28
PG-Processor 2.0.1
PhotoKit Capture Sharpener 2 2.0.8
PhotoKit Creative Sharpener 2 2.0.8
PhotoKit Output Sharpener 2 2.0.8
PhotoKit Preview Helper 2.2.3
PixelGenius Toolbox 2.3.0
ShadowsFilter 2.2.21.12
Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12
Sharpener Pro 3: (2) Output Sharpener 3.1.21.12
Silver Efex Pro 2 2.2.24.12
SkinFilter 2.2.21.12
SkyFilter 2.2.21.12
StrongNoiseFilter 2.2.21.12
Topaz Adjust 5 10.0
Topaz BW Effects 2 10.0
Topaz Clarity 10.0
Topaz Clean 3 10.0
Topaz DeJpeg 4 10.0
Topaz DeNoise 5 10.0
Topaz Detail 3 10.0
Topaz Glow 10.0
Topaz InFocus 10.0
Topaz Lens Effects 10.0
Topaz photoFXlab 10.0
Topaz ReMask 4 10.0
Topaz ReStyle 10.0
Topaz Simplify 4 10.0
Topaz Star Effects 10.0
Viveza 2 2.1.21.12

Plug-ins that failed to load: NONE

Extensions:

Libraries, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html
Adobe Color Themes, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html
Device Preview, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
Welcome, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.photoshop.welcome\index.html
Share on Behance, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
Adobe Paper Texture Pro, C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html
, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
Export As, C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14190 Posts
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Your stability problems may be due to your 3rd party plug-ins. I also notice that your camera raw plug-ins are installed at the wrong location (looks like they were manually placed in the Plug-ins folder, instead of the default shared location)
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Bruce Cyr

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SFAIK, nothing in my installation is manually placed. The plug-ins, which decided their own locations, were all installed and functioning long before the current problems began to show up. Nevertheless, I would appreciate a complete strategy to follow if I were to decide to uninstall the whole mess and redo it.

BTW, exactly what is included in the "camera raw plug-ins" category?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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These two filters:

Camera Raw 9.2
Camera Raw Filter 9.2

If you look in Adobe Photoshop CC 2015\Plug-ins\ do see the camera raw plug-ins listed above in that folder?
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Bruce Cyr

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No. When I search on the string "Camera Raw" in that folder and all of its subfolders, I do not find it anywhere. I can find instances of "Camera" and "Raw", but never "Camera Raw".

BTW, what is the "default shared location"?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14190 Posts
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Hmm. Interesting.

The Camera Raw plug-in should live here (roughly) - I don't have access to a windows box atm: C:\Program Files\Common Files\Adobe\Plug-Ins\CC 2015\File Formats\Camera Raw.8bi
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Bruce Cyr

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Oh, well, searching my boot drive produces "Camera Raw.8bi" and related stuff all over. My file searcher puts everything into one a single string delimited by spaces, but at least we can see roughly where the files are:

Camera Raw 7 0 7/24/2014 11:10 PM d C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\
Camera Raw 7 0 7/24/2014 11:11 PM d C:\Windows.old.000\Program Files\Common Files\Adobe\
Photoshop Camera Raw 8 8.5 07-24-2014.log.gz 2,971 7/25/2014 12:16 AM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 7 8.5 07-24-2014.log.gz 2,833 7/25/2014 12:22 AM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 7 8.6 07-31-2014.log.gz 3,537 7/31/2014 4:38 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 8.6 07-31-2014.log.gz 4,199 7/31/2014 4:40 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Camera Raw 8 0 8/15/2014 4:41 PM d C:\Windows.old.000\Program Files\Common Files\Adobe\
Camera Raw 8 0 8/15/2014 4:41 PM d C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\
Photoshop Camera Raw 8 8.6 08-15-2014.log.gz 2,871 8/15/2014 4:47 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 7 8.7 11-19-2014.log.gz 3,503 11/19/2014 3:29 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 8.7 11-19-2014.log.gz 3,968 11/19/2014 3:30 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Camera Raw.8bi 48,488,120 11/29/2014 4:26 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Plug-Ins\CC\File Formats\
Camera Raw.8bi 48,488,120 11/29/2014 4:26 PM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS6\File Formats\
Camera Raw.8bi 50,259,640 11/29/2014 4:37 PM a C:\Windows.old.000\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\
Camera Raw.8bi 50,259,640 11/29/2014 4:37 PM a C:\Windows.old.000\Program Files\Common Files\Adobe\Plug-Ins\CS6\File Formats\
Photoshop Camera Raw 7 8.7 12-12-2014.log.gz 3,489 12/12/2014 9:06 AM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 8.7 12-12-2014.log.gz 6,218 12/12/2014 9:10 AM a C:\Windows.old.000\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 9.0 05-16-2015.log.gz 2,954 5/16/2015 4:20 PM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Camera Raw 8 0 6/12/2015 3:00 PM d C:\Program Files\Common Files\Adobe\
Camera Raw 8 0 6/12/2015 3:00 PM d C:\Program Files (x86)\Common Files\Adobe\
Photoshop Camera Raw 8 9.0 06-12-2015.log.gz 2,944 6/12/2015 3:05 PM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 9.1 06-16-2015.log.gz 3,984 6/16/2015 9:07 AM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 9.1 06-17-2015.log.gz 2,909 6/17/2015 7:08 AM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Photoshop Camera Raw 8 9.1 07-30-2015.log.gz 4,305 7/30/2015 6:52 AM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Camera Raw.8bi 54,672,056 9/29/2015 1:07 PM a C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CC\File Formats\
Camera Raw.8bi 61,130,936 9/29/2015 1:22 PM a C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\
Photoshop Camera Raw 8 9.2 10-06-2015.log.gz 4,173 10/5/2015 11:26 PM a C:\Program Files (x86)\Common Files\Adobe\Installers\
Camera Raw GPU Config.txt 557 11/10/2015 1:22 PM a C:\Users\Bruce\AppData\Roaming\Adobe\CameraRaw\GPU\

Note, however, that I had nothing to do with where the files go: The program installations make all those decisions -- I just push the buttons.