Photoshop cc Won’t open psd files, causes freeze

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  • Problem
  • Updated 8 months ago
Working in Catalina os photoshop CC locks up “beach ball spinning” when I try to open a psd file. It’s fine when opening a jpeg or tiff file, please help!
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omar gonzalez

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Posted 8 months ago

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David, Official Rep

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Howdy Omar,

Does it happen with all PSDs or just this specific one?  Would you mind sending me the file to try?  david <dot> mohr (at) adobe [dot] C O M.

Thanks,
David
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omar gonzalez

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All psd’s
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David, Official Rep

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Howdy Omar,

Okay, that's definitely serious, but on the bright side, it's also not something I've heard reported.  So hopefully, it'll be easy to fix.  Have you tried trashing your Photoshop preferences?  Did this problem start immediately after updating your OS?  Have you checked the integrity of your SYSTEM font cache?  Instructions on how to do that are here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Let me know these answers and we can go from there.

Thanks,
David