Photoshop CC 2015: Choppy, slow on MacOS 10.11 El Capitan

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Photoshop CC 2015 is causing huge problems on my iMac 5K with El Capitan installed. It feels like most actions are running with 5-10 frames per secong. It's not smooth anymore. Really choppy when trying to move objects within a photoshop document.

Furthermore I need to hold my finger on the left mouse button and then release it after 1-2 seconds to get the optional tools like paint bucket, healing brush and stuff. Before having El Capitan installed it was just like this: hold the mouse button and then slide the tool you want to pick... Guess this a bug.
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Timo Weigelt

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  • frustrated

Posted 4 years ago

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Harald Rimanek

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I can't use my photoshop elements, Imjust bought it direct from Adobe paid nearly 140 € for it now the program is a lot cheaper but that's not the problem, the problem is it doesn't work with El Capitan. I'm totally disappointed
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Chris Cox

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This topic is not about Elements, but about Photoshop CC 2015 on MacOS 10.11. Adobe has released a plugin to work around some of the known bugs in MacOS 10.11, and is working with Apple to solve the remaining issues introduced in MacOS 10.11.

If the problems with MacOS 10.11 are preventing you from getting work done, you may want to consider downgrading to a stable release of MacOS. And please let Apple know how the issues with their latest OS release are affecting you.
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Brian Welbourne

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Updated from 10.13.6 to elcappitan using apple helpline phone in. all upgraded but my photoshop has disappeared so cannot use to upgrade pictures any more. Blooming annoying.
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jobumac

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I have made an interesting experience regarding Adobe documenting and sending software bugs to Apple:

In June 2015 I wrote about the following problem here on the forum:
"Adobe Camera Raw 9.1 disables hardware support for Intel HD 4000 on Mac OS X 10.10". I was a little bit disappointed about it, because Adobe Camera Raw 9.0 was working good with the Intel HD 4000 in my Macbook (mid 2012).

Adobe answered during the discussion:
"We're working around all the OS bugs that we can - but some we just cannot work around and have to ask the OS maker to fix."

It is known that Apple is not famous for delivering the best or bug free graphics drivers. My aim in posting the problem was that Adobe knew about it so that they can fix it - with Apple or not (that is not my business).

In July I also send a bug report to Apple via Apple Bug Reporter, that ACR 9.1 breaks GPU support after ACR version 9.0 worked just fine. A few days later I got this message from an Apple engineer:
"We need more information to investigate this issue. I am unable to find a way to download or use the Adobe Camera Raw plugin version 9.0.
Please provide your response or results by updating your bug report.
Please compress any bundled files (e.g. nested folders) prior to uploading."


I was very surprised about this message, because I thought Adobe and Apple engineers are working a little bit closer together - which in fact a sentence like:
"Adobe did test, and reported the problems to Apple. But Adobe cannot fix the OS bugs for Apple." implies (in my opinion).

Whatever, I learned it will not work and I don't care anymore. I can do my work anyway.

But Adobe, you can be glad to have customers giving you feedback to improve your software, you should honor that a little bit more.

To start with you can work on this one:

There is a (cosmetic) bug in Adobe Bridge CC (2014 & 2015): when you copy a large folder in within Adobe Bridge CC, the status bar inside the small status window is not displayed or rendered correctly.

The bug is visible in Mac OS X 10.10 and 10.11. It is just a small cosmetic bug, but nevertheless I would not expect it in a professional software. Especially not in the latest version, which should be tested under the latest OS. This is a more than one year old bug in Adobe Bridge. Please show some more love for Adobe Bridge - together with ACR it is great and fast to work with!

Thanks!

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Chris Cox

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Apple's tech support personnel apparently do not have access to Apple's bug database (used by Apple's engineers and third party developers). So Apple's support people frequently don't know about the issues that Apple developers already know about. Adobe does report OS issues to Apple, but cannot fix Apple's code or set Apple's schedule for fixing the OS bugs.

Please post your Bridge issue in a separate topic so the Bridge team can investigate. And check to see if a similar report may already posted.
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jobumac

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Thank you very much for your fast answer! I can imagine that is complex, but it is frustrating spending hours writing mails and talking to support employees with nearly no outcome - well at least it seems so to me.

It is not about being negative towards Adobe or Apple. I participate in this forum with a positive motivation, because I like working with Apple hardware and Adobe software. For a professionals it is a good combination - but both companies can sometimes do better IMHO.

I already did post the bridge bug:
http://feedback.photoshop.com/photosh...

I apppreciate your work and support!
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Chris Cox

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OK, if it's posted, then it is on the Bridge team's list of things to do.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Install the OS X Compatibility plug-in here: https://helpx.adobe.com/photoshop/kb/...
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Steve Davis

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That fixes some things like the scrubby zoom, but breaks others. Every time I used refine edge it completely crashed Photoshop big time. I've removed the OSX Compatability fix now and that all works again. I'd rather work around the things that whilst annoying, are relatively minor rather than have things like refine edge go pop!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Steve, Have you submitted any Crash Reports along w/your email address?: http://adobe.ly/gNJWVY If so, I can try and figure out why that was failing.
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Steve Davis

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Hi. Yes, after all the crashes I got a dialog and did click to submit them. There should be a few from yesterday with my CC username against them. If not I can reproduce at will anyway, so let me know!
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Steve Davis

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One thing I've just noticed, as I just recreated the issue, is that the PS Crash Report may be using a different email address to my CC email address. I stupidly clicked the auto-send to Adobe option before I clicked Send. I'm not sure now how I get the crash dialog up again so that I can change the email address. If you email me privately I can let you know the other address to look out for, either that or tell me how to get the crash reporter dialog to show again on error. Thanks Steve
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Steve Davis

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Lol, I worked out how to do it - https://helpx.adobe.com/creative-suit.... However there seems to be a proliferation of regex's around on the internet these days that refuse email addresses if the address contains a hyphen (-). Your crash reporter is one of them! I can't modify to my Creative Cloud email address as it says the email address is invalid. If I change the email address on the crash reporter to my gmail address (which doesn't contain a hyphen) it works! One more bug for you guys to look at I think...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Just shot you an email
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Chris Cox

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We'll notify the crash reporter team about that.
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NATALIE RUSSO

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Hello

I just switched from Windows 10 to an iMac on El Capitan. Previously I experienced no issues on Windows with Photoshop. Now on El Capitan I have massive performance issues. I have a Wacom Cintiq 22HD and when I use the side scroll for brush resizing it is super slow. So slow I have to wait several seconds for the brush resize to catch up. There is also a lot of lag when painting. I have to wait to see each brush stroke render. Doing a lot of ctrl-Z slows performance as well and leaves me waiting several seconds for undo to catch up. Another issue I've noticed is when I switch between the brush and eraser the brush presents on all my brushes will change. Example, I'll choose a brush in the brush presents that is a hard round brush without the shape dynamics on. Then when I choose the same brush for my eraser the brush presets for that brush change and it has shape dynamics turned on. Is there some setting for this?
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Chris Cox

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Did you install the plugin to work around the known MacOS 10.11 issues?
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NATALIE RUSSO

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I did.
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NATALIE RUSSO

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Just found a big work around for my lag issues. First I turned off rulers. Then I went to preferences>performance. Clicked on Advanced settings and changed the drawing mode to basic and unchecked "use Open CL". Seems to have solved the massive lag issues I was having.
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Chris Cox

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Rulers were a problem in Photoshop CC 2015.0.0, but were fixed in 2015.0.1. So it sounds like you don't have the Photoshop update installed.
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NATALIE RUSSO

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The Creative Cloud app shows everything up to date so I do have it and still need to turn off the rulers when painting. What about the brush presets changing between brush and erase? I can send screenshots if you don't know what I'm referring too.
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Chris Cox

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Double check the version number in Help -> System Info. Sometimes the Creative Cloud app gets "stuck" and doesn't show all the updates. Usually exiting the app and relaunching it helps, though sometimes you also have to sign out and back in.

And I have no idea what you mean about the brush and erase (unless you're using a wacom tablet and flipping the pen over).
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NATALIE RUSSO

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No, I have the correct version, 2015.0.1. I thought turning off rulers was helping but after working in PS this morning I'm experiencing massive lag STILL when painting and resizing my brushes. Probably going to switch to sketchbook pro or something else with better performance so I can do my job. Doesn't seem like Adobe has this issue figured out.
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Jim Thurman

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Do yourself a favor and find a copy of Mountain Lion and install it n your iMac...your performance problems will go away. I'm running Photoshop, Lightroom, Illustrator, Dreamweaver and Captivate on an iMac, MacBook Pro and even on a MacBook Air, with no problems at all. I have SSDs and 16 GB of memory in the iMac and MacBook Pro, and the applications are very, very fast.

When Mavericks came out, I heard there were performance issues and since I could care less about all the "new features" in the latest operating systems, I decided to just stick with Mountain Lion and I'm vey glad I did since each new version of OSX has been worse, from a performance standpoint.

If Apple doesn't hurry up and get its act together with OSX, and start concentrating on stability and performance instead of constantly adding "cute" features, they're going to lose their "Pro" customers back to Windows or Linux.
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Design Dept

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so adobe blame apple and apple blame the video card software. pathetic. meanwhile adobe are quite happy to keep taking our monthly fees for software that doesn't perform as needed...
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Ian Barber

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The most frustrating aspect is not knowing what is going on behind the scenes.

It would be nice if we could see a list of the bug fixes which are currently been worked on and some sort of time framed for them to be instigated.
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Chris Cox

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Apple does not allow their bug database details to be shared, or for other parties to share the status of most of their bugs.

Adobe has documented many problems in MacOS 10.11 (and unfixed ones from 10.10) for Apple, and Apple says they are still working to solve those problems in their OS.
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Gary Eason

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My working day has been utterly destroyed by this. The slow/choppy issue seems to be getting worse if anything. Almost every single mouse click requires a wait of several seconds to several *minutes*. In some cases I go and make a cup of tea and when I return it is still hanging. It is impossible to get jobs done. Even turning a simple layer off/on takes four seconds each way. I am going to have to try to rebuild everything from scratch with old versions because I cannot function like this, and I have no sense that Adobe gets it or is doing anything.
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Chris Cox

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Adobe already did something - now you need to to install the plugin to work around the known bugs in MacOS 10.11.
Adobe also reported the problems to Apple, and Apple says they are still working on them.
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Jim Thurman

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Do you really need the "new" features Apple has put into El Capitan, Yosemite, or Mavericks...none of which actually help the productivity of professional users? If not, go get a copy of Mountain Lion and get rid of El Capitan...your performance problems will go away. I'm running Photoshop, Lightroom, Illustrator, Dreamweaver and Captivate on an iMac, MacBook Pro and even on a MacBook Air, with no problems at all. I have SSDs and 16 GB of memory in the iMac and MacBook Pro, and the applications are very, very fast.

When Mavericks came out, I heard there were performance issues and since I could care less about all the "new features" in the latest operating systems, I decided to just stick with Mountain Lion and I'm vey glad I did since each new version of OSX has been worse, from a performance standpoint.
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Hirum Horkweller

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A) How would you know that every iteration of OS X since Mountain Lion has been worse if you haven't been using them?

B) If you purchase a new Mac you cannot use an older version of OS X than the one that computer ships with... i.e. there is no way I can not have El Capitan installed on my brand new iMac 5k.

C) If you are using a computer *at least* as old as Mountain Lion, then by virtue of its age it may seem "very, very fast" to you, but it would not hold a candle to a loaded iMac/Mac Pro you purchased today.

D) Glad to hear that your computer is working out for you. But are you working with 4GB TIFFs or 4K raw video files? Probably not. Please understand that what works for you may not work for others... :)
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Kris Hunt

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> If you purchase a new Mac you cannot use an older version of OS X than the one that computer ships with

I don't think that's true. Just erase the hard drive and install whatever you want. You just can't install an older OS on top of a newer one.
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Hirum Horkweller

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New hardware isn't compatible with older OS architecture so you'd encounter a lot of problems and kernel panics. If you manage to pull it off at all, but I heard that the new hardware actually has code that won't even allow an older OS to boot (which seems too sinister, even for Apple, so I'm not sure that part is true).
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Laura Macky

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The only thing about not updating to the current OSX is that if you're integrated like I am on my iphone and ipad and mac, certain things then don't work like if you're in the icloud.
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Gary Eason

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Well, I had a theory which seems to work although I am not sure how much it helps anyone get any work done. I was working on a picture that is not large in itself (4900 x 3265 px) but had quite a lot of layers - maybe a hundred or so - many with layer masks. It read as 3.1Gb on disk.

I merged the various groups of layers so now I have half a dozen merged groups, and the file size is 700Mb - and everything absolutely zips along. Flying. Like the old days. Of course this doesn't much help me work on the details but it was a revelation. Things that had been like stirring treacle with a feather are now instant: e.g. changes in my overall brightness adjustment layer. So maybe I was just trying to do too much...?
Gary
- -
Spec:
Photoshop CC in itself (2015.0.1)
Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
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Nicole Morris

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the OS X Compatibility plug-in does not work for me.
photoshop comes up and says this is a file that photoshop doesn't recognise
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Chris Cox

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Sounds like you forgot to unzip the file, or tried to open the plugin instead of putting it in the plug-ins folder.
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Kim Rubin

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Wow, thanks! Stupid me re plugin folder. This patch-plugin is wonderful. Thank you to all the people involved ...
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Nicole Morris

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yes at first i tried to open the plug in and that was a mistake.
but i have put it in the plug ins folder now and its still not working
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Nicole Morris

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ok so i put it in my plug in folder and still not working.

the whole right side of my mac isnt workling
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Chris Cox

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What do you mean "the whole right side of my mac isnt workling"?
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Nicole Morris

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the command button on thr right doesnt workl but the one on the left does.
the arrow keys dont work and the enter key doesnt work.

ive googled it and i found something to do with mouse keys. but no matter if that is enabled or disabled they dont workl.

i dont think the option and control button on the right of the space bar work either
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Nicole Morris

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just found out the zero button on the right hand side doesnt work either
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Chris Cox

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That sounds like you've got a problem with your keyboard.
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Nicole Morris

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it only happend when i did the update to el capitain.
pretty sure its not the keyboard
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Steve Davis

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Hi Nicole. It may be worth checking that Mouse Keys hasn't been switched on as that could have the effect of it seeming that the keyboard isn't working properly. If you go to System Preferences, click the Accessibility icon, then click Mouse & Trackpad and uncheck the option to Enable Mouse Keys if it is checked. Failing that, it may be worth resetting first your Mac parameter RAM (google for "Mac OSX reset PRAM") and if not then also try your SMC if that fails, as that often fixes this kind of "weirdness".
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Gary Eason

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Update: I think I have fixed mine. It isn't perfect but it's a million times better than it was. The problem ? A rogue font. Weird bit true. Font Book reported only a minor possible problem but I disabled it and, like magic, after restarting Photoshop I was virtually back to normal. Extraordinary. Relief.
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Kim Rubin

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Who knew that a Photoshop vulnerability was hieroglyphics? What font was it?
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Gary Eason

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An old TTF font from flightsim days, which I haven't done for a decade. I read somewhere else that fonts could be an issue in PS. Seemed ridiculous but I was in despair so I checked, and bingo.
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Hirum Horkweller

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Incidentally, after upgrading to El Capitan, I discovered that Pages was really glitchy and wouldn't work properly. Turns out it also was a corrupt font (which, by the way, was not corrupt before the installation of El Capitan). Maybe there's a connection here?

With the plugin Adobe offers, CC 2014 seems to work well on my iMac (i7 5K), so I wouldn't know if removing said corrupted font made any difference.
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Nicole Morris

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still not working for me...
mouse keys arnt the problem
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Nicole Morris

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plug in still not working for m e
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Lilley Clara

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plug in is not working for me either.
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Timo Weigelt

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Just installed the newest Beta (4) of El Capitan. Turns out Photoshop is working even worse now. Moving layers is almost impossible. There's a delay of 1-2 seconds. After 1-2 seconds the layer is moving to the position of the mouse...

Well, that's really a problem.
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Chris Cox

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Please let Apple know about this regression in their OS release.

Yes, we are testing it too, and reporting the problems to Apple as soon as we find them. But Apple also needs to hear from customers.
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Tim St Clair

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This reply was created from a merged topic originally titled photoshop choppy. el capitan..

photoshop, and illustrator, are now choppy and laggy under el-capitan. this seems to be a recent change. it feels sluggish and laggy; where you click the mouse and a second or so later photoshop says "Oh, you wanted something?" Is this something that adobe are undoing? I'm not experiencing this in any other graphics app on my mac (like idraw or graphic or sketch), it's very noticable in photoshop, less so in illustrator, and it's only recently started happening.
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Chris Cox

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Sounds like you're hitting the known OS bug described here.
Photoshop has a plugin to work around that OS bug.
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Tim St Clair

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as in http://feedback.photoshop.com/photosh... ? it seems less choppy, but it sure isn't fluid.
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laden m

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hello,

while still on Mavericks (10.9.5) i updated PS to 2015.1 today, and feel that photoshop runs faster and smoother. did someone already tested it with El Capitan?
are the issues discussed here resolved? i need to upgrade to El Capitan because of my workflow.

thanks!
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Steve Davis

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Yes, PS now seems to be more stable on El Cap, based on my initial tinkerings since applying the update this evening.
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laden m

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thanks steve, sounds good!
i'l still wait a bit before upgrading to el capitan, but let's hope everything works well now.
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Steve Davis

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Yes, based on previous experience I think that's very wise!
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laden m

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i don't know how is the new CO9, but it's not running on mavericks anymore:(, so if want to use it, i need to upgrade at least to yosemite:(
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Steve Davis

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A bit off topic, but I think V9 is the first version of Capture One that I've ever managed to get to grips with, having been a LR devotee all these years, but they seem to have made this one a little easier to use (IMHO anyway!)
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Steve Davis

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Well, scrubby zoom seems to be fixed now. The graphics processor seems to be recognised now on my MacBook Pro, I'm sure it wasn't being picked up before. Also, am loving the new look and feel as well, so it all seems very positive at present. I've spent the evening reviewing Capture One Pro as well, so let's hope Lightroom starts behaving soon as well !!
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Steve Davis

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Layer panel options for the thumbnails seems a bit wierd though, I can't get it to show the correct icon now for the adjustment style. Always seems too wide and flat whichever option I choose in terms of icon size.
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Steve Davis

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OK scratch that, seems to be showing OK now I've closed the documents I had open whilst changing the panel options and re-opened a new one lol.
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Steve Davis

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Refine Edge is no longer crashing for me now, whereas it did consistently on El Cap with the OSX Compatibility plugin installed.
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laden m

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hi Adobe,

if now photoshop runs really without any issues, how was this even possible without involving apple?
is this just a workaround or we can rely on it?
obviously Apple is not interested in the pro users anymore:(

thanks!
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Chris Cox

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We did involve Apple, and worked around several known OS issues.
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laden m

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thanks cris,
that is awesome!

when apple was involved, should we expect then even more stable experience with the next OSX revision?
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Chris Cox

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I can't comment on unreleased versions of MacOS.
But you can expect that Apple will be fixing some bugs with each release.
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Kris Hunt

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Can anything be done for Photoshop CS6, which still doesn't work well in El Capitan, or we at the mercy of Apple now?
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Kim Rubin

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Hello Jeffrey,

The plug-in helps considerably, but there are still some major issues. Scrubby zoom does not work. Accessing the tools panel is super slow. At least it is usable. I just bought an brand new Wacom tablet, plus updated s/w. Running current Mac OS 10.11.1 and CS 6 Photoshop 13.0.6.

I talked to Apple senior support supervisor this morning and he said, "Adobe had plenty of warning. Microsoft managed to get Office ready in time ... " Us poor peons who pay all the money for s/w have no idea where to turn. Between apple and adobe, those of who work for a living and MUST use these tools are left with broken computers and no fix in sight. Apple does not support going to an older OS, and you can't buy a new computer, because that won't work either. If automakers broke your car like this they would be out of business.

-Kim
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yoann jaffrain

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Hi Everyone,

I have all the latest versions (El Capitan with latest upgrades + Photoshop CC2015 with the latest upgrade).... and the scrolling/panning is still REALLY SLOW. I would it is nearly unusable, you end up moving up your image, waiting ... then it displays and it is actually too high, then you go down with the mouse .... etc..... it is annoying to the maximum. OK, I don't have the best graphic card ever (HD 3000) but it was ok before the latest versions.

Don't tell me to use the plug-in. I did. The plug-in solves the scrubby zoom that is right. But it has no effect on the panning. I have approx. 1image/second on the panning........
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DanSuthPhoto

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I just updated to El Capitan yesterday and noticed afterward Photoshop was super choppy and unbearably slow with just about every action from panning and zooming to layer stacking and aligning. I did kind of hit it with a pretty large mass of several separate stacked 30mp images right away, which I initially thought was the issue so I closed all but one and still had the same issue.

Today I checked to see if Adobe CC had an update for PS CC. Sure enough there was an update. I installed it and now everything is working pretty much as normal. It was a pretty big update to PS CC with new look and quite a few (at least visual) changes.

I'd recommend opening up your CC app and checking. There are still a few small slow downs, but very tolerable compared to not being able to accomplish anything previously.