Photoshop CC 2015: Choppy, slow on MacOS 10.11 El Capitan

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  • Updated 5 months ago
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  • (Edited)
Photoshop CC 2015 is causing huge problems on my iMac 5K with El Capitan installed. It feels like most actions are running with 5-10 frames per secong. It's not smooth anymore. Really choppy when trying to move objects within a photoshop document.

Furthermore I need to hold my finger on the left mouse button and then release it after 1-2 seconds to get the optional tools like paint bucket, healing brush and stuff. Before having El Capitan installed it was just like this: hold the mouse button and then slide the tool you want to pick... Guess this a bug.
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Timo Weigelt

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  • frustrated

Posted 3 years ago

  • 36
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Chris Cox

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Please let Apple know about these issues you are seeing on their new OS release. (really, they need to hear it from customers)

The optional tools not showing sounds like Apple changed some mouse event handling in an odd way.

We'll investigate to see if we can figure out what broke in the new OS release.
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Kim Rubin

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In 15 years I have never found a way to communicate with Apple regarding bugs or problems. The Apple geniuses flat-out refuse to help or provide service under apple-care.
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Timo Weigelt

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This is nuts. My reply was deleted due to "inappropriate language".

I was just saying, that it's ridiculous an Adobe employee wants me to tell Apple to fix their product. Alright alright...

The "mouse-bug" is not even the big thing. The big thing is that Photoshop is choppy. It's Adobes duty to fix this, not Apples. It's their software for Apples operating system.

It's like saying: "Microsoft, Monkey Island is not working on Windows 10 anymore. Fix this, immediately."
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Chris Cox

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More like saying "I took a different road to work today and it has potholes and my old road doesn't, please fix your car to not have potholes."

Apple is responsible for Apple's bugs in Apple's OS. The application developers can sometimes work around bugs in the OS, but cannot always work around them. The OS developer is responsible for delivering a working OS, which is part of why Apple has so many dot releases to fix bugs in their OS.
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jobumac

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That's right - but is Adobe talking to Apple and inform them about the problem or bugs so that Apple can fix them properly?
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Chris Cox

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Yes, we always document the problems for Apple as soon as we see them.
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Laura Macky

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This is just awful. Photoshop hangs up...filters don't run properly. I cannot STAND it when Apple updates their software.
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Jim Thurman

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Has it ever occurred to the Apple fan boys here that maybe the problem is Apple? I'm running Lightroom and Photoshop on an iMac and MacBook Pro, and I'm using them under Mountain Lion because I refused to put up with the performance hits from Mavericks, Yosemite and now, El Capitan. All my Adobe Apps run screamingly fast on my systems right now (using SSDs and 16 GB), and I'm not about to screw it up by "upgrading" to the latest junk OS from Apple. It's obvious Apple cares more about adding "features" we don't need, to try and attract more "consumer-level" users, than to concentrate on producing stable, high-performance operating systems that professionals can count on. If this trend continues, I can see most professional-level users moving to Windows or Linux, and abandoning Apple altogether.
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Laura Macky

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I agree that so many of these features are useless. And it keeps taking up more and more space. :-(
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Merle T Cornpone

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Everything was fine for me until I installed El Capitan, I'm looking at Apple as the releaser of an OS that wasn't ready. If Adobe products were working fine before the new OS, looking at Adobe as the culprit isn't smart.
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Merle T Cornpone

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I created a guest account on my Mac and some of my crash problems were solved but other glitches cropped up with Google NIK.
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Jim Thurman

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Honestly, I'm using both Lightroom and Photoshop on an iMac, MacBook Pro and MacBook Air under Mountain Lion with zero problems. I saw no point in taking the performance and reliability hits from Mavericks, Yosemite and El Capitan....especially since I could care less about the added "features" of the last three revisions of OSX. Clearly, Apple cares more about attracting new users with "slick" features, than delivering performance and reliabiliy to long-time customers. Just get yourself a copy of Mountain Lion and these problems everyone is having will go away. If Apple doesn't get its act together, my current Macs will be the last ones I buy.
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Kim Rubin

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Yes, completely broken, just as you describe. I bought a brand new tablet -- same problem. Cannot use the tablet and keyboard at the same.
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w5th

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El Capitan has done away with OpenGL, which Photoshop uses, so until Adobe update their software to the new Metal, which is what Apple have replaced OpenGL with, we're screwed.
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Chris Cox

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No, it hasn't "done away" with OpenGL at all. I'm not sure where you got that bogus information. That's like saying that the Prius did away with all Ford Trucks.

Metal is a new, and still developing API that will eventually form a replacement for some of OpenGL and OpenCL.
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w5th

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"Under the hood in El Capitan, Apple’s made a bunch of changes that you might not notice—but that might bring you a big benefit. Apple’s brought Metal, its graphics technology, over from iOS, and has dropped it in as a replacement for the old OpenGL technology. Many of OS X’s key graphics frameworks, including Core Animation and Core Graphics, now use Metal rather than OpenGL. The end result should be that all sorts of parts of the Mac interface should feel snappier." Quote from Macworld article .
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w5th

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...And what does a Prius have to do with Ford trucks?
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Chris Cox

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Yeah, you misread their statement. Metal *might one day be a possible replacement* for OpenGL and OpenCL. It is not yet a replacement, or completely stable, and the older APIs must remain for applications to use. Apple is using it for *some* of their other graphics APIs. Yes, they tried to play it up as being a done deal, but it's far from finished.
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Laura Macky

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I think I might go back to a windows machine after this. I'm so tired of things not working with the OS X upgrades. And I love my computer but I need Photoshop to work reliably.
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Jim Thurman

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Just go back to Mountain Lion and your problems will go away. Running iMac, MacBook Pro and MacBook Air with PS, LR and Photomatix Pro under OSX 10.8 and all apps run very fast and are stable. The last three versions of OSX have been a disaster for "pro" users. All the cute new features may be fine for attracting new Apple customers, but they've been nothing but headaches for people who actually have to get work done. If Apple doesn't fix this, they'll lose their pro customers back to Windows or Linux.
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Kim Rubin

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Mountain Lion has similar problems. Not as severe, but still serious.
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Jim Thurman

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I guess your "mileage may vary" but I've yet to have any problems under Mountain Lion, and I could care less about the cute emogies and integration with IOS that Apple seems to be focusing on, rather than producing a solid, high performance OS. Frankly, I'm afraid they've lost it as far as pro users are concened. If they want to just be another consumer electronics company, we have other alternatives.
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Timo Weigelt

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I know. The thing is, Apple announced El Capitan with Metal back in June or July. At the same keynote they said Adobe is "doing a great job" with all their programs running faster than ever before and up to 70% faster. So... I'm not Sherlock Holmes but that indicates Adobe updated their programs for El Capitan even before it was announced. Since then 4 months passed. 4 months to get ready for the El Capitan release.

I don't really get Adobes politic when it comes to updates and stuff. Not too long ago Illustrator was useless on an 5k iMac. By saying useless I really mean useless. You couldn't work with it. It took ages for Adobe to update it.
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Chris Cox

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No, Adobe only demonstrated a simple demonstration of code using Metal (which is still not finished).

No, applications should not have to be updated for OS version changes -- the OS is supposed to work, and stay working.

Yes, we notified Apple of the bugs we found during MacOS 10.11 development, but Apple has not yet fixed all the bugs that we reported. We are working with Apple to try and narrow down the cause of some of the problems in their new OS, and escalating issues as more customers are affected by the bugs in Apple's new OS release.
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Harald Rimanek

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I just talk with Adobe and they told me the actual Elements 14 version is not running (good) on the new El Capitan, but why they not make a big warning when you select a OS X version on the online selling
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Design Dept

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same here, the space-cmb zoom is slow/jerky and the whole feel of photoshop doesn't seem to be better as promised.
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Chris Cox

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Not sure who "promised" that Photoshop would be better on the new OS version.

But we have tracked down the cause of several of the slow updates/jerky updates to an OS code change and are working with Apple to get it solved.
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Design Dept

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From apple's website: "And with Metal for Mac, you get faster and more fluid graphics performance in games, high-performance apps and many other places." yes, it's not a promise, but either adobe or apple are to blame for the photoshop lag.
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Kris Hunt

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A bit off-topic, but is it possible to download the Yosemite installer anymore? Installing El Capitan seems to have deleted it from my computer!
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Chris Cox

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I know developers can download older OS versions, but not sure about end users.

This is also why I backup the system drive (and install images!) before installing a new OS version.
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Kris Hunt

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I do nightly backups, but unfortunately, I've been using El Capitan for more than one day now, so my backup has El Capitan as well. I may need to rethink my process...
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Chris Cox

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Yeah, spare drives are cheap compared to the hassles of OS updates. (especially if you have a Frys store nearby)
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aglekis

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same for me.
The brush tool is very slow.
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Ralston Vaz

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I appreciate you posting this, Timo. And thanks for all the insight, Chris. Where ever the resolution comes from, I hope it comes soon. My creative process is suffering a limp with this issue.
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Adam Jerugim, Employee

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If anyone is interested in testing a potential fix for this, please email me directly at: first name dot last name at adobe dot com

Thanks.
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tom d.

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The whole adobe suite is simply not compatible with new operating system nor hires (such as retina) displays - They use some sort of emulation to make the applications work there but it consumes a lot of resources and slows down the process. Adobe needs to get this thing to work again or some crafty competitor will take their place. Dear Adobe, please stop patching up the old old versions of the same old framework to make it work with updated technology and redevelop something to make it actually work.
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Chris Cox

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No, there is no emulation. Most of Adobe's applications do support Retina displays. Apple is responsible for shipping OS code that works, and Adobe cannot fix Apple's bugs for them.
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matej ilcik

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Hi there,

I have problem with Photoshop CS6 after upgrade to El Capitan. Every time I open Photoshop, it crashes. I haven't found any solution yet and it really makes me mad. Please, if has anyone some advice, I would be very happy!

Matej
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Chris Cox

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This is a great conversation that's not really related to the one you posted in, so I created a new conversation to continue the discussion.

Please reference the new conversation here: Photoshop 6 crashes on MacOS 10.11 El Capitan
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Merle T Cornpone

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If you set-up a :guest session" and get out of your main account, some temporary relief may be experienced. Classic blame game, Apple blames Adobe, Adobe blames Apple, users suffer.
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Chris Cox

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We posted a plugin to work around many of the issues introduced in MacOS 10.11, and are working with Apple to solve the remaining issues in MacOS 10.11.
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Merle T Cornpone

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Where would one find the plug-in you mentioned? At least Adobe is working on it, my latest conversations with Apple led me to believe they're busier pointing fingers than making repairs, at least at the support level, would P'shop and L'room run on Linux?
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Merle T Cornpone

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Never mind, Chris, I found the plug in but my biggest problem is that P'shop crashes every time I try to come out of camera raw to the main P'shop screen. Apple suggests reinstalling the Adobe products but I don't see how that would help given the apparent incompatibility of the two systems, currently. NIK runs from my curser, too.
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Chris Cox

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See this page: https://helpx.adobe.com/photoshop/kb/...

And yes, Apple's support people apparently don't have access to Apple's actual bug database to check on known issues.
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Vincent Lognion

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I've noticed some really hug changes to just overall how the Photoshop is performing. I'm a professional photographer, and just importing images from Lightroom to Photoshop the images are importing completely white. I have to close and re-start Photoshop to correct the issues.
I called Adobe tech support and they tried lowering all my performance settings which isn't going to work for me, because then I loose things like scrubby zoom and features that I like to use. So I will just wait for Apple and Adobe to provide the updates necessary for these issues to be resolved.
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Laura Macky

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It really is unbelievable that some of these bigger issues couldn't have been caught prior to release. I understanding software testing is hard but this is ridiculous. Frankly, I always dread it when software updates come out on BOTH apple and adobe's sides because I know I'm always going to have some problem. Stupid me...I should've waited to upgrade my software. When will I learn?
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Chris Cox

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Many of the issues were found and documented, but Apple did not fix them before release of MacOS 10.11. Yes, major updates will always have some issues not found before release (no matter how large the beta pool, there is always something missed) - which is why most people recommend waiting for at least the third dot release before installing MacOS updates.
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Laura Macky

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You make sense and I wait for the IOS updates but for some reason I didn't practice patience on my computer. Next time for sure! For now, Photoshop isn't that bad. It hangs up here and there but I can live with it until the updates come out. Thanks Chris.
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Derek Revella

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After El Capitan update I have lost scrubby zoom and both photoshop cc and illustrator can no longer do live previews and horrifically slow (as if the ability to utilize the graphics card is gone). The settings still show graphic card utilization active so I'm at a loss. I have a late 2014 iMac 5K with the Radeon M290X. I think this is absolutely absurd and both companies need to fix this. We pay money to both these companies, we are their customers therefore they owe us a functioning product. The OS has been in development and beta stages for a while now, you've (Adobe and Apple) had plenty of time to test this, you have failed.
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Clark Swofford

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Me too on all accounts
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Chris Cox

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Adobe did test, and reported the problems to Apple. But Adobe cannot fix the OS bugs for Apple.
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Ralston Vaz

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Looks like Adobe created a temporary workaround while they continue to work with Apple to get at solving the root cause. Here's the link to the Photoshop Help page:

https://helpx.adobe.com/photoshop/kb/...
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Ian Barber

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8 out of 10 times, this temp fix brings back scubby zoom but its still not smooth
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Zak Johnson

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So I just bought my first Mac Pro 5 days ago: 32GB of RAM, 1TB SSD, and dual D700 video cards. To make sure I had a clean install, the first thing I did was upgrade to El Capitan, and THEN installed my recently purchased Adobe CC (Photoshop, Illustrator, Bridge, etc.)

To my horror, my first experience with this more than capable hardware configuration was this horrible lag doing almost anything "simple" in Photoshop. Changing history states, resizing smart layers, even moving layers on top of each other would produce the rainbow wheel or the other 'loading' animation. Did I seriously just drop 7Gs on a subpar machine?? I am hoping that's not the case after reading the comments here, but I really hope that the fix comes in soon, because right now it feels like I made a huge mistake paying for a configuration that's got such huge performance issues.
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Chris Cox

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No, you just installed an OS version that hasn't shaken the big bugs out yet.
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jobumac

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Big bugs - what kind of big bugs exactly?
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jobumac

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El Capitan or every OS has bugs - like every software. Adobe software too ... but after 10.10 El captian looks promising. I am looking for a maintenance update for Adobe Bridge CC ... would be cool if Adobe can take care of small bugs. Leave the big ones to Apple:)
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Design Dept

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hey, at least we're not tied into a monthly fee for bad software.......oh wait..
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Francesco Lucente

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The temporary fix causes crashes with "Refine Edge" tool! Avoid it if you use this tool frequently... Adobe, work on a real (and stable) fix! :)
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Steve Davis

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Yes, I too have this issue - Photoshop crashes every time I try and refine an edge!
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Gary Eason

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Aaaarrrrgh, me too. Adobe have pretty comprehensively trashed Photoshop in this version. My work rate has plummeted and my frustration has soared this week, as anyone within earshot will tell you. Nightmare. Now this from a supposed "fix".
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Jim Thurman

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Just go find a copy of Mountain Lion and put it on your Mac...your performance and stability problems will go away. As a "pro" user, I see very little advantage to El Capitan or the two previous versions of the OS...just "cute" features that have nothing to do with getting our work done.
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Avi Dahiya

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Experiencing the same problem with Lightroom and Photoshop, Lightroom is basically unusable. Apple and Adobe can blame each other all they want but it is we who are not getting a finished product.
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George Knochel

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I'm so glad I have not yet updated to El Capitan.

Wouldn't you think that Apple and Adobe should have both tested their products during the beta testing stage of El Capitan? Both companies dropped the ball here, and is another example of poor planning and systems testing in both camps.
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yoann jaffrain

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CC2015 and El capitan : reminds me of my previous mac ! Looks like a downgrade to me. Even zooming in or out of a blank new document, take 1 or 2s to start (space + cmd + move the mouse) !!!
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Chris Cox

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Andy Vázquez

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I ́d recommend everyone to just downgrade to Yosemite. I had the same performance issues, after installing OS X.11 in ALL Adobe Software I am using and I really couldn ́t stand it. Fortunately I had a Time Machine BackUp from some days ago on which I got back. Now everything works as before...
I think I will wait at least half a year to upgrade to El Capitan.

BTW: I ́m really bored about those new lousy online update politics of Adobe and Apple. Looks like you can update your workstation every month, but you never got a seriously STABLE configuration... Come on guys, I am paying a considerable amount of money EVERY MONTH, I think I have a right to get a 100% working product. If you ́re not able to handle these fast development cycles of "once a month", I am OK with having an update once every 6 months, as long as they work!
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Laura Macky

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How does one downgrade to yosemite?
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laden m

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easiest way is if you have a time machine backup of the last time you run Yosemite. i'v just done this fey days ago and went really easy.

if you don't have a backup. probably the best way is clean install from a bootable Yosemite install.

here both explained:

http://www.gottabemobile.com/2015/09/...
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Laura Macky

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Oh shoot. I don't have a time machine backup. And the other way well...I think I'll just tough it out and hope for some fixes soon. Seems as if as long as I don't install that plugin (because it will not install correctly), only one of my Topaz Filters isn't working. I can work around that for the time being. Thanks so much for your help!
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Jas Panesar

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I am having a weird issue in photoshop CC 2015 on my iMac (Late 2014) OSX ElCapitan. Whenever I trying to open PSD file it looks weird, all the colors are gone, some images distorted it self.

Any solution, I have disable the Open CL. But is makes PS slow.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you saying disabling OpenCL correct the appearance of the image when it's opened but that it makes Photoshop slow?
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Jas Panesar

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Yes
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Chris Cox

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Only a few features in Photoshop use OpenCL, and only those specific features could slow down with OpenCL disabled.
Did you disable all GPU usage by mistake, and not just OpenCL (in the advanced GPU options dialog)?
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Jas Panesar

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Yes, I disable all GPU usage.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Apple dropped OS X 10.11.1 yesterday. It fixed at least one issue nVidia drivers. I would suggest installing that update and try enabling "Use Graphics Processor" and enable OpenCL in the advanced settings to see if that corrects the problem.
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Laura Macky

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Wow...what a difference! I updated to 10.11.1 and that did it. I already had the other settings under advanced. The update alone made a humongous difference. yay!
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Laura Macky

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Thanks Jeffrey. :)
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laden m

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hi laura,
are the other graphic driver problems also resolved with the 10.11.1 update?
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Laura Macky

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Not really but then I'm only in photoshop and Lightroom. I haven't noticed anything else but I'm afraid to say it lol.
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Ian Barber

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Is it possible to have a list of what uses OpenCL
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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laden m

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are the other graphic driver problems also resolved with the 10.11.1 update?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I know there are some driver fixes for nVidia cards.
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Jas Panesar

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Its working smooth now, but still need an improvement. While zooming in with scruby zoom then toolbar disappear for a moment.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the OS X compatibility plug-in installed from this page: https://helpx.adobe.com/photoshop/kb/...
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Jas Panesar

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Yes
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Laura Macky

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I spoke to soon thinking that Photoshop had been fixed. Topaz Impression isn't working. I open the filter inside PS, work on the image in Impression then click ok and it is not creating a layer in PS like it usually does. It does nothing! This is unbelievable that all because of this OSX update, all my filters don't work properly. I might even go to a PC next time because I'm so sick of it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It sounded like this started after your trouble installing the OSXcompatibility.plugin. If you pull that out and relaunch Photoshop and try Topaz Impression does it work?
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Laura Macky

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Good idea on that. It works now. Well that part. I still can't install the plugin. Just curious....do you know if apple & adobe are fixing all these issues with updates?
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Laura Macky

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And THANK YOU
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laden m

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anyone working on MacPro (2013) and having the same problems?

or the problems appear only on nVidia machines?

thanks! i'm stuck on 10.9.5 only because of these issues and want to know if i can finally upgrade?
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Chris Cox

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The MacOS 10.11.1 update seems to fix the NVidia driver specific issues.