Photoshop CC: Win7 Ver 20.0.5 save as PDF corrupt text

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  • Problem
  • Updated 11 months ago
  • Solved
  • (Edited)
I have a PS CC file with 12 thumbnail images with associated 12 text layers plus 2 additional text layers. I have saved a similar predecessor file as PDF without any problems. Now when I save this file as PDF copy, with or without Alpha Channels and/or layers the text in the PDF file is corrupt when read in Adobe Acrobat Reader DC. When I open the same PDF in the above version of PS, the text is not corrupted. 

This problem seems similar to one found in fourms about 6 years ago. Must have been fixed. It is back!

With the previously saved PDF (with corrupt text) that read text correctly open it PS, I then save it with another file name - the text is also corrupt when read in Adobe Acrobat Reader DC.
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Maurice

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Posted 12 months ago

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Maurice

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I reviewed a similar PDF file produced with PS CC 2017. Text was clean. Opened associated PSD file in current PS CC. Saved as unique PDF. Same corrupt text when PDF opened with Adobe Acrobat Reader DC. 
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Leonard Rosenthol, Employee

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You are doing a "Save as Photoshop PDF" from Ps, yes?   (not printing to PDF or anything else, correct?)
Can you post the PSD and PDF for us to look at?

Thanks!
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Maurice

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That is correct, Leonard. I am doing "save as Photoshop PDF". I have tried saving both with and without layers, notes, and alpha channels. The resulting text is still garbled.

Here are links to both the PSD and PDF files.
https://adobe.ly/2ymPN8A https://adobe.ly/2OmZH4F
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David, Official Rep

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Howdy Maurice,

Have you tried rebooting your machine?  Do you have other apps running that might be hogging memory or other resouces?  Because I took your PSD and created a PDF from it, no problem.  I'll email it to you.

I'm happy to help you try to troubleshoot this, but try resetting your system first.

Thanks,
David
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Maurice

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Hello David,
Thanks for the email. PDF looks as I expected it to. Unfortunately, even after rebooting my machine and re-configuring PS to NOT load extensions (RayaPro4.0 and On1), and not even opening browsers and email - the problem remains.

Your help is appreciated. What is next?

Thanks again.
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Leonard Rosenthol, Employee

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I also just opened the PSD up in Ps 20.0.5 (current CC) and did a Save as Photoshop PDF, choosing "High Quality Print" PDF settings and the result was perfectly fine.   I did get a message when I first opened the PSD about updating the text layers, but I said "No" to not modify anything.
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Leonard Rosenthol, Employee

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I just noticed that you did this on Windows and I did it on Mac - let me try Windows!
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Leonard Rosenthol, Employee

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OK - just did the EXACT SAME THING on Windows (not updating text layers, choosing defaults and High Quality Print), etc.   Achieved the same results - a perfectly fine PDF.
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Maurice

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Thanks, Leonard. I appreciate your taking the time to do this testing. Were you using Windows 7 or 10?  Not sure what the "updating text" message was about. Fonts maybe?

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Leonard Rosenthol, Employee

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Windows 10.  
The message seemed more like it was made with an older version of Photoshop...
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David, Official Rep

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I got the same message on both platforms, Leonard.  It looks like an older version of the font, which would trigger that dialog on each OS.
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Maurice

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It appears that my problem is one of font corruption in the PSD file. Not sure just where though. My original PS document and it's predecessors used  Myriad Pro Bold. I changed the type to both Bookman Old Style Bold,  and Calisto MT Bold and saved as PDF. In each case the type in the resulting PDF was displayed properly. 

It is noteworthy that both the Bookman OSB and Calisto MTB appear in my system fonts, while the Myraid font(s) do not. Don't know what happened to the Myraid fonts.  

After the above font change, I changed the fonts back to Myraid Pro Bold, saved as PDF. Surprise! The text is no longer garbled. Returned to my original PSD file; changed font for all text layers to Calisto (not that it mattered) and then back to Myriad Pro Bold. Saved as PDF. All text okay.

Strange. Any ideas what was happening?

Thank you Leonard and David for your help in resolving this annoying problem. How to mark it solved?

Maurice
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David, Official Rep

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Howdy Maurice,

I'm happy to hear that things are resolved for you.  I've already marked this issue solved.  Fonts can go back for all the same reasons files can, including use.  A common trigger, however, is upgrades, both OS and apps.  These can cause your system cache to become corrupted and that would spread to any other caches (the OS takes precedence...).  You can test the integrity of your font cache using our scripting tool, found under solution #5: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Thanks,
David
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Maurice

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Thanks again David.