Photoshop CC Ver 2015.0.0 Repeatedly Crashing - Windows 7 Pro

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  • Updated 3 years ago
Adobe Photoshop CC Version 2015.0.0 is repeatedly crashing, where the previous version did not or very, very rarely crashed. OS is Windows 7 Pro, 64 bit, Intel Core i7-3770, with 32 GB memory. More often, but NOT always, Lightroom and PS are both open. I've closed all other programs - opened Bridge and cleared the cashe.Restarted machine several times, with only PS open and problem continues. This should not be happening.
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William Gardner

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Posted 3 years ago

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Chris Cox

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WHEN is it crashing? What are you doing at the time of the crash?
There are already a variety of topics here about crashing bugs in Photoshop CC 2015 that are being worked on.
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William Gardner

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Thank you for your reply. My apologies for the delayed response - I.ve been out of pocket. Photoshop was open with two files open, one about 48 mg and the other at 127 mg, not large I was working on the larger file, making a simple selection with the magic wand when the error message occurred and PS shut down. The problem also has happened when attempting to print to a Canon Pro-100.
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Chris Cox

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OK, go install the CC 2015.0.1 update -- it fixes a number of known issues, including several around drawing selections.

Crashes when printing are usually caused by the printer driver code.
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William Gardner

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Chris, CC 2025.0.1 is the current installed version. I also have a PXIMA i6520. Simply clicking on the print module causes PS to stop working. Reviewing various comments and recommendations the graphics card (NVIDIA GeForce GTX 660/PCIe/SSE2) was disabled in Preferences. No change in results.
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Chris Cox

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So we need to see the detailed crash reports (system event viewer, or reliability reports) to get more details about what might be causing them on your system.