Photoshop CC 2019: Having issues with "Preferences" resetting

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  • Updated 4 months ago
  • (Edited)
Just updated to Photoshop CC v20- I've worked with PS since v3.0 so I am not new to the program. Is anyone else having issues with "Preferences" not holding when set (rulers keep changing back to pixels, rather than my change to inches), and inabilty to "Free Transform" even when unlocked (still scales equal percentage)?  
On a side note, Bridge CC v9.0 seems to be REALLY slow in opening in the new version too.
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ERIC HARKINS

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  • frustrated on a job site...

Posted 7 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See for Transform: https://feedback.photoshop.com/photoshop_family/topics/constrained-resize-ps-cc-20

For your preferences issue, are you on Mac or Windows? If on Mac, ever see your menus go blank/dim when you switch away from Photoshop to another app and back?
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ERIC HARKINS

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Hey Jeffrey- this computer is an i5 Windows 10 build 10.0.17134 x64.  We use it in the field as we are usually in busy places so its harder to make off with!  I've not tried any of the other settings, but we usually work in inch rulers for our client's preferences.  But we do use Macs at the office and have not yet done the upgrade there.  Thanks for the link on the Transform! We're already adjusting while PS works on the issues. 
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SCOTT JOHNSON

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In case it helps, here are my specs as well:

• Dell Manufactured Desktop

• Windows 10 Pro

• Intel i7-8700 3.20GHz

• 32Gb RAM

• Nvidia GTX1050Ti 4Gb

• OS and Adobe Apps installed on SSD, working documents on separate HDD


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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I'll see if we can reproduce the preferences issue. If you figure out any specifics to reliably reproduce the issue, let us know.
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ERIC HARKINS

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Jeffrey- Here is what I can tell you after messing with things extensively today for editing.
 
1. RULERS IN PREFENCES- If I opened a new file, even after changing the setting to "inches" from pixels in Preferences, it would revert to Pixels on every new file opened.  
2. I found what appears to be the fix buy changing it to "inches" in Prefs, then saving the file. Totally closing PS and then when reopened, selecting that same recently saved file, and the Rulers/Inches seems to stick now.  Weird that it takes closing a file and opening it back up to make the change lock in. Have not tried it with any other Preference settings. 
3. Ran into one other issue Bridge/PS related.  We often use the resizer or "Image Processor" command in Bridge to batch resize up to 10 images for the client.  After running it a few time on small batches, it seems to just open and save them (at the Quality Setting - 7 JPEG in our case) as opposed to resizing it to the 1000px at Quality 7 JPEG.  My only fix has been to shut down PS and start over with the batch.  Wondering if perhaps its a memory overload issue, but its done it regardless of being 1 image processed or 12. 
4. It still seems to take a LONG time for Bridge to open in comparison to the last build.  I'll preface with it opens, but the file structure and photos takes full 60-120 seconds before any images appear.  Any attempt to click on menu or window before it's fully loaded produces the appearance of a "freeze" and (not responding) next to the Main Menu at the top. 


Thanks for letting us give you feedback.  We understand with these massive programs there will always be a glitch.  Rest assured we're working through it and trying to keep the clients happy as we encounter issues. 
(Edited)
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eartho

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are you using the Pro version if IP or just the regular one?
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ERIC HARKINS

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Eartho-Sorry- I'm not sure what you're asking?   Full Version on PS (v20).  On this particular system I'm on a Lenovo i5 6th Gen, 1TB drive, fully loaded with 16G RAM.  Win10 is 64bit, (10.10.17134 build) Home Version. This system is used only for cataloging, edit and sending when we are on locations so aside from what Windows preloads, there aren't other Aps installed. 
*Scott (specs above) is on Win10 Pro i7 with 32G RAM, and having same issue. 
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eartho

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There's the regular version of Image Processor and the Pro version...

https://sourceforge.net/projects/ps-scripts/files/Image%20Processor%20Pro/v3_2%20betas/
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SCOTT JOHNSON

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I have this issue as well. In PS v20.0 and Bridge v9.0
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ERIC HARKINS

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Thanks Scott.  On a jobsite thru the weekend and was concerned maybe I was having a memory issue with our system.  Unfortunately we are nowhere close to an office supply or computer store if we had to replace. 
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SCOTT JOHNSON

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Photoshop ver 20.0.1 seems to have fixed this issue for me.
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ERIC HARKINS

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Update Jan 22.  My system seems to have leveled out until an upgrade to 20.0.2 and while it may have fixed the original problems, now there's a "Lock Up" when dealing with moving layers on multiple (different) files.  Its crashed my system twice and told me it couldn't save the file. Luckily the "Recovered file" works, but I gotta tell you Adobe- you're not scoring points with me when you pull this what appears to be untested upgrades while I'm on job sites.  You're killing me and my workflow. If you've not installed it yet, I'd wait. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The whole system is freezing/crashing? A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. I'd suspect a graphics driver. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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ERIC HARKINS

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Hey Jeffrey-  System Info is below.  I've been using this system on a job site for 2 weeks as of today (its one of our normal traveling systems).  Need to specify PS crashes/locks up when working with layers. Won't save and have to kill the image, or PS.  PS updated this morning via CC. I have been working on similar images for the past 2 weeks without issue.  That's why I'm suspect it's something with the update. Just frustrated because its the last day of the shoot and with the issues, we're looking at a 5AM finish (because of going back and starting over) instead of wrapping at 1AM
Thanks
E
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GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
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Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
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   Photocopy 20.0 - from the file “Filter Gallery.8bf”
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   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Radiance.8bi”
   Range 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”
   STL 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”
   WIA Support 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”
Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE
Extensions:
   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”
   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”
   Home  2.5.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.2.15”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Installed TWAIN devices: NONE



Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15363 Posts
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Is there any particular command it seems to hang on? My best guess is it's the graphics driver. (The one you're using is pretty old). There's a newer one here: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=88345