Photoshop CC Update Blues

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  • Updated 1 year ago
About six months ago after updating PS CC it wouldn't open. I would get an error message
"disk error" or "could not open because preference file is invalid". After spending hours on the phone with Adobe senior techs with nothing resolved I gave up and went back to using an older version.One day out of curiosity I tried to open the newer version and to my surprise it opened.
I have no idea why,it worked well until yesterday when I updated again,,and guess what? I'm back to to error messages. I have no hard drive issues and I've tried the "ALT-CTRL-SHIFT" with no luck.Looks like I'm back to the older version.Beware of newer version!!

Richard
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Rich

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Posted 1 year ago

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Kit Kerner

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Richard, I have not had your problem but I have had others. I too spend a lot of time with tech support, twice and had them uninstall and then reinstall PS. I have come to this forum on several occasions to get some assistance and sometimes have had success. One major issue is that when I exit the app and then return at another time, 'my' presets are going and I'm back to the defaults. Also [copy] [paste] is broken, when I [paste] I get the previous [copy]. I agree beware of the newer version. Good luck! 

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David, Official Rep

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Hi Kit,

What problem are you having with Copy and Paste in Photoshop?

Thanks,
David
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Kit Kerner

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Thank you David, it is strange, when I [copy] [paste] it will [paste] previous [copy]. Mind you not all the time, but to be sure I find myself [purging] the [clipboard]. 
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David, Official Rep

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Hi Kit,

I would really love to see that.  I know that there's a bug the very first time you do that, but as far as I know, that's it.  If you have a reproducible case, I'd love to see it and get the problem fixed.  I am available for a screenshare if you need one.

Thanks,
David
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David, Official Rep

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Hi Rich,

Two things could be going on, but luckily, the same thing fixes them.  You might be having issues due to a font on your system corrupting your font cache or you could have some strangeness in your PS prefs.  But if you trash your PS preferences, they'll regenerate, and as an added bonus, we also rebuild your font cache.  So, first try holding down Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) when you launch and click Ok to delete your file.  If you continue to have trouble run the script here https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html to determine the integrity of your fonts.

Hope that helps,
David
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Rich

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David,
As I said in my original post I have tried the ALT CTRL SHIFT,,no luck. Its not a font issue with me. The problem is,it doesn't  open PERIOD! 
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David, Official Rep

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Hi Rich,

I suggested you checking the integrity of your font cache because a single ill-formed font can cause corruption of the system font which would then corrupt Photoshop's font cache and could very well trigger a crash-on-launch.  And if the font remains on your system, then it could keep recorrupting the caches (not likely but it's happened before).  That's why I suggested you check the link.

Beyond that, you should try to reinstall.  If that doesn't work, then you might have a hard drive issue -- an intermittent problem reading from the physical drive would give you the same results AND it would be reported as a "disk error"...  You might want to check the integrity of your hardware using your system tools.

Thanks,
David