Photoshop CC: Update failure, error (49)

  • 2
  • Problem
  • Updated 3 years ago
  • (Edited)
"Photoshop CC: Update failed. Download error. Press retry to try again or contact customer support(49)."
I am a paid up creative cloud user and spend hours following loops around Adobe trying to find answers. Can someone please explain this latest weird loop I'm in: what does 49 mean and why is this happening?
Photo of Claire Hitchfield

Claire Hitchfield

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14149 Posts
  • 1765 Reply Likes
Did you try the solutions in this document? http://helpx.adobe.com/creative-cloud...
Photo of Chris Guarino

Chris Guarino

  • 1 Post
  • 0 Reply Likes
I really had a hard time with the Adobe Tech support till I almost gave up in Windows 8.1. But after researching other people’s post I got all the Infor to correct the “Error 49” problem.
First you have to log off your Adobe Account. (Make sure you know your Adobe log on because most people forget their Adobe credentials).
Go to “Control Panel”, then “Folder Options” (It can’t be in category view!)
Under “Folder Options” click the “View” tab
In the “View” tab Check the round option “Show hidden files, folders, or drives” It’s Under the “Hidden files and folders” file category.
Click “OK” and exit all screens.
NEXT...
On the desktop click the “This PC” icon (If you don’t have it on the desktop just go to file explorer)
Right under the “Ribbon” in the first long input box you will see a blue PC icon with a triangle pointing to “This PC”
Click on the Blue PC Icon and it will highlight in blue “This PC”. Type the name that you gave to your PC. (Immediately it should show a completion recommendation underneath, you can just click that)
Double click on the “Appdata” (usually the first Icon)
Double click on the “Local Folder” (usually the first Icon)
Double click on the “Adobe” (usually the first Icon)
Double click on “AAMupdater” (usually the first Icon)
You will see an “1.0 folder” CHANGE THAT NAME TO ANYTHING ! (I change mine to 1.0old )
Close out the screens.

Now re-log into your Adobe Account and click updates. When this happens, the updater program creates a new “1.0 Folder” that takes the place of the corrupted one and the updates will begin with no troubles with your progress bars.

I hope that this will help people.