Photoshop CC: Total Black Screen Solution (Windows)

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Hello Members,

Some people had the same problem as me. They had a total black screen, couldn't make/open files anymore. After 2-3 days searching about a solution, I still hadn't a solution.

What did I tested?
First I thought the interface was the problem. When I was going to Photoshop CC > Preferences > General -> (unclick) Use Legacy “New Document” Interface

My interface was back, the total black screen was away. I could make a new document, but again couldn't open a document and some functions were disabled. When I reinstalled my Photoshop CC 2017 the problem came back.

What is the solution?
Properly, the interface of Adobe Photoshop CC is working with Microsoft Visual Studio. Normally on a Windows PC Microsoft Visual Studio is standard installed. I reinstalled my Microsoft Visual Studio 2015 (link below)


Choosed (English - x86) and restart my pc. When I launched Adobe Photoshop CC 2017 I could make documents/open files again as before. Also the functions which didn't worked are working now.

For me this was the solution for this problem. Let me know if this solution helps you also!

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Dylan van Aerle

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Posted 12 months ago

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Joseph Skinner

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Ran in to this problem with the most recent 2018 CC update - AND this solution completely solved the problem.  Thank you!
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Divya Singh

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didn't work for me, still showed the same black screen :( 
I had to unclick the graphic processor to make it work, 
how can i solve this problem without doing so?
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Maria Ines Dk

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the same with me, I am not even allow to install that :-(