Photoshop CC: Stopped working with windows 10. It shuts down as soon as it opens (Graphics Driver issue)

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Since I updated Photoshop to the newest version and now have windows 10 installed, it doesn't work anymore. It stops working as soon as it is loaded and then shuts down.
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Leah

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  • frustrated.

Posted 3 years ago

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Chris Cox

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Does it crash, or just exit?
Do you get an error message?
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Leah

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A small window pops up saying photoshop has stopped working and needs to be shut down and there is an option to click cancel, but I can't even click it before it exits.
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Chris Cox

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That sounds like the OS crash dialog, but it shouldn't be closing automatically.

Check the detailed crash report isn the system event viewer or reliability reports.
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Leah

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How do I get a crash report?
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Chris Cox

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Check the detailed crash report isn the system event viewer or reliability reports.
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Leah

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Yes I understand you wrote the same exact thing again, but I do not understand how to do that. So instructions would be nice.
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Chris Cox

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Try the instructions on this site: http://www.howtogeek.com/222730/how-t...
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B Daniels

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Chris, this is what I get under problem detail;

Problem signature:

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 17.0.0.88

Application Timestamp: 57513821

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.23418

Fault Module Timestamp: 5708a857

Exception Code: c0000005

Exception Offset: 000000000005a12f

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 78ca

Additional Information 2: 78ca9964f29a6ce54ff3c9d8e7fa7120

Additional Information 3: db52

Additional Information 4: db520439a8c5d9f4074f8da5dc7ed33d

Read our privacy statement online:

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Bobbie

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Tamara

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From what I found on the adobe page its an issue with the Graphics card driver . You have to unistall the driver and reinstall an earlier version of the driver. i did it and it fixed the problem only temporarily . Its looking like I will be cancelling my subscription as its useless to me without lightroom and I own Lightroom 4 soooo.