Photoshop CC repeatedly crashing on exit, unable to save anything

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  • Updated 3 years ago
Hi, I'm a photographer and am evaluating Photoshop CC to add as one of my tools. So far, I LOVE how it can take my photos to the next level! Unfortunately, I'm having MAJOR problems with Photoshop constantly crashing that I can't seem to resolve. Some background:

I'm running a Dell machine using a Pentium Dual-Core E5800 @ 3.20GHz processor. I have 3GB RAM (yes, I know it's low), and running Windows 7 Ultimate 64-bit on Service Pack 1 with all updates installed. I have a tech background, and my machine runs pretty clean - I uninstalled all unnecessary garbage apps when I purchased the Dell, and I have very minimal memory and processor demands. I basically browse the Internet and run Microsoft Office, that's all I do.

When I first open Photoshop, I receive an message that says 'Photoshop detected graphics hardware that is not officially supported. If you experience problems, please uncheck the Use Graphics Processor checkbox in the Performance panel of the Preferences dialog.' Well, I've read through some threads here, and it would appear that might solve the crashing problem. Unfortunately, I make the change, and Photoshop crashes... so the change is never kept.

The crash report I receive is as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000004f95bc9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: a7b6
Additional Information 2: a7b66acd3c4a1510fede016b1e7ded84
Additional Information 3: c6f6
Additional Information 4: c6f6eef093cdf7e0f05df9ae4726ebc1

Now, since Photoshop is constantly crashing and apparently it is set to auto-recover files I was working on, every time I restart Photoshop there are a ton of photos that I was working on each time it crashes. As of yet, I have no way of getting rid of these auto-recovered files, since each and every time I try to exit Photoshop CC it crashes.

Any assistance would be greatly appreciated. I seriously love your product, and am glad I'm finally learning how to use it. But at the same time, I'm SUPER frustrated that I can't do anything, I can't save anything, and that it crashes every single time.

Thanks!
Jerry
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Jerry Roxas

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Posted 3 years ago

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