Photoshop CC: Program Error

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  • Problem
  • Updated 2 years ago
Please help, I can not open files!!! This has happened to me a few other times in the last month. I recently chatted with an Adobe rep who connected to my screen to resolve the issue, by clearing out image/font layers on 1 of the corrupted files...but I can't keep wasting time every time this happens, smh. This never happened while using the regular download system, but now this new cloud version is slowly killin me. How do I resolve this issue permanently?
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Desiigner Man

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  • frustrated, almost pissed

Posted 2 years ago

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David, Official Rep

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Hi

Have you tried deleting your preferences on launch?  Have you checked your font cache for corruption -- instructions here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html ?  What OS are you running?  What version of Photoshop -- click Help > System Info and share just that first line?  What happens when you try to open the files?  Do you get an error message?  What does it say?

Thanks,
David