Photoshop CC on Mac OS Catalina crashes on quitting.

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  • Updated 4 months ago
Latest Photoshop CC on Mac OS Catalina crashes on quitting, every time. Any ideas?
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judy hungerford

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Posted 4 months ago

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Andrew Sender, Employee

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Hi Judy,
Did you get a Crash Reporter dialog?  If so, did you submit with your email?

Andrew
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judy hungerford

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Thanks Andrew. No I didn't post a crash report as I hadn't seen there was a field to do that. 
I attach one now from yesterday, but since then I tried David's solution and so far so good!



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judy hungerford

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It's come back again Andrew. See my message to David.
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David, Official Rep

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Howdy Judy,

One common source of crashes are the font cache files.  Photoshop's cache file can be regenerated simply by trashing your preferences.  The OS'es font cache is more complicated to regenerate; steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Thanks,
David
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judy hungerford

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Thanks David. I didn't know how to trash the prefs as in Catalina they're not where they used to be on Mac. So I went into P'shop prefs and went to reset the prefs. That seems to have worked, thank you. Of course it also means it's got rid of various settings of mine! 
I'll keep an eye open for it happening again, but thanks.
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judy hungerford

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David, I spoke too soon. P'shop is fine till I quit then I still get this error message, every time. It doesn't hamper my work, it's just a mystery.
The error message is much longer than shown here.
Re fonts, I haven't bee using any in any of my recent files...


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David, Official Rep

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I'm sorry about the crash, Judy, but the crash report could in invaluable to tracking down the cause.  The next (and every time) you get this crash, could you put in the notes your email and a note, something like "This is the bug David Mohr is tracking" and these will get to me?  That would be really helpful.

Thanks,
David
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judy hungerford

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David sorry, I'm confused. When I quit from PS I get an error message like the one above, but it goes to Apple, so that wouldn't go to you. Is that right?
I have just sent the latest PS Crash report to Adobe with a note referencing you. Will that help? Please let me know if you get it!
BTW, I'm in Australia so there is a time delay in our communications.
Thanks again.