Photoshop CC 2015 - CC Libraries fail to initialize

  • 11
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
I have just downloaded Photoshop CC 2015 but am unable to use the libraries. There is a message in the libraries panel "Something went wrong when trying to initialize libraries". Then it says "learn more". Of course, when I click this I learn absolutell nothing. Any ideas on how to get the libraries to work? Without the libraries this program is of no use to me
Photo of Peter Virgo

Peter Virgo

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 11
Photo of Tai Luxon

Tai Luxon, Employee

  • 42 Posts
  • 9 Reply Likes
Official Response
We have diagnosed this issue on some customer machines and found that it is due to the CCLibrary process hanging. If that is what is happening on your machine, killing that process should resolve it (it’ll get restarted automatically):

On Windows, kill the CCLibrary.exe process in Task Manager
On Mac, kill the CCLibrary process in Activity Monitor.

Please let us know if that helps. Thanks!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13996 Posts
  • 1706 Reply Likes
Official Response