Photoshop CC: Keeps shutting down on Windows 8

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  • Updated 4 years ago
  • (Edited)
i just downloaded the trial and when i open program it states it has a problem and closes. i use windows 8. (lightroom worked fine! why doesn't this one!!!)
I'm getting frustrated at trying to fix this!
thankS in advanced for some help
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Nikki Mckelvey

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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First, make sure Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date

What does the crash report say the faulting module is?

Is the video card up-to-date?

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...
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Nikki Mckelvey

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im going to check my video card! thanks