Photoshop CC: Keeps crashing on Save & Save As

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  • Problem
  • Updated 3 weeks ago
  • (Edited)
Very often when I 'save' or 'save as' Photoshop CC crashes. It's becoming a huge issue and destroying my workflow. I have ran the update and it never fixed the issue. What else can I do since screaming at the screen isn't helping!?
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Michelle Haswell

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  • very angry

Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop CC? What version of Mac or Windows OS?
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Michelle Haswell

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I'm using Photoshop CC 2017 on Windows 7.
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Mark Goings

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Same problem on MacBook Pro running OS X 10.11.6. Just updated photoshop 2017 latest update and it literally crashes on save Every Time on save, save as and save for web.
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Michelle Haswell

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Yes the same for me. It was happening intermittently, but since running the update, it happens on every save. I have tried uninstalling and reinstalling and deleting preferences but nothing is working.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@Michelle, if you look in the windows event viewer, what does it say the faulting module is?

If you're running CC 2017.1, you can find Adobe Photoshop crash logs at this location on your computer: C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\CrashLogs

Here, <username> is your Windows user name.
(Edited)
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Michelle Haswell

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Windows faulting module says:
Faulting application name: Photoshop.exe, version: 18.1.0.207, time stamp: 0x58c11349Faulting module name: Photoshop.exe, version: 18.1.0.207, time stamp: 0x58c11349
Exception code: 0xc0000005
Fault offset: 0x0539b59e
Faulting process id: 0xec4
Faulting application start time: 0x01d2c01951a521e8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Photoshop.exe
Report Id: e90992c3-2c15-11e7-8048-000ffef45252
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Michelle Haswell

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When I go into the adobe settings folder there isn't a folder within there that says crash logs of even anything similar
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Very strange. Have you tried restarting the computer or restoring your preferences? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@Mark, Does crash reporter come up after you crash? What does the crash log have in it? (paste the text here but also submit the crash log with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html)
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Mark Goings

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No crash report but it turns out it was my MacBook Pro that was acting up. I've never had any problems with it and I just figured it was the updated PS app that was the problem. After restart all is well. Sorry I couldn't be more help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. Good to know. Let me know if you hit anything again. Submitting those crash reports are really helpful for tracking stuff down if you encounter a crash in the future.
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Don Valentine

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I have found a solution to work everytime, at least for me. When I am saving as a JPG, no matter the quality, it would crash......until I switched it from Progressive to Baseline "Standard" in the Format Options just below the Image Options aka Quality. No crashes since using this baseline format option.....weird.
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Julius C. Willis III

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Thanks for the suggestion, Don. I've tried it but unfortunately it doesn't work for me. I've tried restarting too. i have Windows 7 and Adobe PS CC 2018. Any other suggestions out there for a possible fix? 
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Fadi AbouJamra

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I am facing the same on my Macintosh.... it is becoming quite upsetting
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Bright Lark

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I'm also having the same issue. It freezes my whole computer when I try to force quit Photoshop. So I'm not seeing any error logs and I'm not sure where to find them.

I'm not 100% sure, but it seems to happen if I try to do something immediately after I've hit save, but before the program has finished saving (and given that I now hit save reflexively every minute or so, in order to no lose my work when the program crashes, it's almost impossible to avoid).

I also had a similar issue on a previous Mac and older version of Photoshop. It is becoming insanely frustrating. It crashes at least 5-6 times in a work day.  

2016 MacBook pro, OS 10.12.6, PS CC 2017.1.1  
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Jens Forsberg

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I have the same problem. Exporting pictures from LR Classic CC to PS 2018. Making changes and save as new file name in PSD format. Have done the same thing for years without problems. All problems started now 2018. In late december it worked fine...now i january it fails every time I try. PS freezes when saving. Says "Saving 0%" and the cursor turns to a ball. From that point all my CC apps have crashed. ID, LR which I use at the same time all becomes unresponsive. All work that is unsaved will not be recovered. Only solution to have them working is a reboot. All other apps on my iMac runs flawlessly but all Adobe apps crashes. 

I have a iMac with MacOS 10.13.2 and Adobe CC 2018 installed with all updates. 

Anybody with te same issue or suggestions for how to get rid of the problem?!?!!

//jens
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Cheryl Cook Binnall

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Im having the same issue.  I thought it was my computer , filling up my HD but its not now that I see all of the above comments, bought more memory, bought another 4T backup and dumped a lot of folders.  Im frustrated!!! I need to get some work done.
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Rasmus Keldorff

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This reply was created from a merged topic originally titled Photoshop CC 2018 (MacOS) crashes on save — specific case and workaround.

Hi,

Yesterday, experienced a specific file which would consistently cause my Photoshop CC to crash on save. The usual workarounds of duplicating layers to a new document and saving that did not work.
While working with the file, my iMac (late 2012) visibly struggled with performance in PS — it would easily take 10-20s for any change to update on-screen.

This led me to suspect that the issue was systemic, and after some experimenting I found the culprit:

The file (4316x3152) in question contains 1 group of several nested groups, many of which contain layers or groups with added layer effects such as large glows or drop shadows (100px+). It turned out that the file (created by one of our juniors) had a large dropshadow effect applied to the parent group — removing this layer effect fixed the crash problem, and completely fixed the performance issues.

A colleague working on Windows did not experience the crash.
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Pete Green, Customer Advocate

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Hi Rasmus,

Thanks for the report about the crash on save -- Good to know that the Drop Shadow on the parent group may have been the culprit for performance and the crash. 

For the file created by one of your Juniors, would you be able to share that file with us?

Regards
Pete
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david steinman

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I still have this problem on Win7 and CC2017