Photoshop CC: Keeps crashing on Save & Save As

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  • Problem
  • Updated 1 week ago
  • (Edited)
Very often when I 'save' or 'save as' Photoshop CC crashes. It's becoming a huge issue and destroying my workflow. I have ran the update and it never fixed the issue. What else can I do since screaming at the screen isn't helping!?
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Michelle Haswell

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  • very angry

Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop CC? What version of Mac or Windows OS?
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Michelle Haswell

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I'm using Photoshop CC 2017 on Windows 7.
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Mark Goings

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Same problem on MacBook Pro running OS X 10.11.6. Just updated photoshop 2017 latest update and it literally crashes on save Every Time on save, save as and save for web.
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Michelle Haswell

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Yes the same for me. It was happening intermittently, but since running the update, it happens on every save. I have tried uninstalling and reinstalling and deleting preferences but nothing is working.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@Michelle, if you look in the windows event viewer, what does it say the faulting module is?

If you're running CC 2017.1, you can find Adobe Photoshop crash logs at this location on your computer: C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\CrashLogs

Here, <username> is your Windows user name.
(Edited)
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Michelle Haswell

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Windows faulting module says:
Faulting application name: Photoshop.exe, version: 18.1.0.207, time stamp: 0x58c11349Faulting module name: Photoshop.exe, version: 18.1.0.207, time stamp: 0x58c11349
Exception code: 0xc0000005
Fault offset: 0x0539b59e
Faulting process id: 0xec4
Faulting application start time: 0x01d2c01951a521e8
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017 (32 Bit)\Photoshop.exe
Report Id: e90992c3-2c15-11e7-8048-000ffef45252
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Michelle Haswell

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When I go into the adobe settings folder there isn't a folder within there that says crash logs of even anything similar
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Very strange. Have you tried restarting the computer or restoring your preferences? https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@Mark, Does crash reporter come up after you crash? What does the crash log have in it? (paste the text here but also submit the crash log with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html)
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Mark Goings

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No crash report but it turns out it was my MacBook Pro that was acting up. I've never had any problems with it and I just figured it was the updated PS app that was the problem. After restart all is well. Sorry I couldn't be more help.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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No problem. Good to know. Let me know if you hit anything again. Submitting those crash reports are really helpful for tracking stuff down if you encounter a crash in the future.
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Don Valentine

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I have found a solution to work everytime, at least for me. When I am saving as a JPG, no matter the quality, it would crash......until I switched it from Progressive to Baseline "Standard" in the Format Options just below the Image Options aka Quality. No crashes since using this baseline format option.....weird.
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Julius C. Willis III

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Thanks for the suggestion, Don. I've tried it but unfortunately it doesn't work for me. I've tried restarting too. i have Windows 7 and Adobe PS CC 2018. Any other suggestions out there for a possible fix? 
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Fadi AbouJamra

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I am facing the same on my Macintosh.... it is becoming quite upsetting
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Bright Lark

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I'm also having the same issue. It freezes my whole computer when I try to force quit Photoshop. So I'm not seeing any error logs and I'm not sure where to find them.

I'm not 100% sure, but it seems to happen if I try to do something immediately after I've hit save, but before the program has finished saving (and given that I now hit save reflexively every minute or so, in order to no lose my work when the program crashes, it's almost impossible to avoid).

I also had a similar issue on a previous Mac and older version of Photoshop. It is becoming insanely frustrating. It crashes at least 5-6 times in a work day.  

2016 MacBook pro, OS 10.12.6, PS CC 2017.1.1  
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Jens Forsberg

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I have the same problem. Exporting pictures from LR Classic CC to PS 2018. Making changes and save as new file name in PSD format. Have done the same thing for years without problems. All problems started now 2018. In late december it worked fine...now i january it fails every time I try. PS freezes when saving. Says "Saving 0%" and the cursor turns to a ball. From that point all my CC apps have crashed. ID, LR which I use at the same time all becomes unresponsive. All work that is unsaved will not be recovered. Only solution to have them working is a reboot. All other apps on my iMac runs flawlessly but all Adobe apps crashes. 

I have a iMac with MacOS 10.13.2 and Adobe CC 2018 installed with all updates. 

Anybody with te same issue or suggestions for how to get rid of the problem?!?!!

//jens
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Cheryl Cook Binnall

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Im having the same issue.  I thought it was my computer , filling up my HD but its not now that I see all of the above comments, bought more memory, bought another 4T backup and dumped a lot of folders.  Im frustrated!!! I need to get some work done.
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Rasmus Keldorff

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This reply was created from a merged topic originally titled Photoshop CC 2018 (MacOS) crashes on save — specific case and workaround.

Hi,

Yesterday, experienced a specific file which would consistently cause my Photoshop CC to crash on save. The usual workarounds of duplicating layers to a new document and saving that did not work.
While working with the file, my iMac (late 2012) visibly struggled with performance in PS — it would easily take 10-20s for any change to update on-screen.

This led me to suspect that the issue was systemic, and after some experimenting I found the culprit:

The file (4316x3152) in question contains 1 group of several nested groups, many of which contain layers or groups with added layer effects such as large glows or drop shadows (100px+). It turned out that the file (created by one of our juniors) had a large dropshadow effect applied to the parent group — removing this layer effect fixed the crash problem, and completely fixed the performance issues.

A colleague working on Windows did not experience the crash.
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Pete Green, Customer Advocate

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Hi Rasmus,

Thanks for the report about the crash on save -- Good to know that the Drop Shadow on the parent group may have been the culprit for performance and the crash. 

For the file created by one of your Juniors, would you be able to share that file with us?

Regards
Pete
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david steinman

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I still have this problem on Win7 and CC2017
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Danielle Petty

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I have the problem EVERY time I try to save or save as on my MacBook Pro 10.13.6 High Sierra - I can't get anything done!

This is what it says:

Process:               Adobe Photoshop Elements 10 Editor [4692]Path:                  /Applications/Adobe Photoshop Elements 10 Editor.app/Contents/MacOS/Adobe Photoshop Elements 10 Editor
Identifier:            com.adobe.psexeditor
Version:               10.0 (10)
App Item ID:           465291110
App External ID:       4155134
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop Elements 10 Editor [4692]
User ID:               501

Date/Time:             2018-09-13 08:46:38.990 -0700
OS Version:            Mac OS X 10.13.6 (17G65)
Report Version:        12
Anonymous UUID:        B2F0A1FF-54C5-E100-EF8B-9760848082B2

Sleep/Wake UUID:       3C96CC44-AEA3-436E-A7B1-9E63336C8B12

Time Awake Since Boot: 810000 seconds
Time Since Wake:       1600 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_malloc.dylib         0xa7442dd4 small_free_list_remove_ptr_no_clear + 570
1   libsystem_malloc.dylib         0xa7437ad7 small_free_list_remove_ptr + 163
2   libsystem_malloc.dylib         0xa7437768 small_malloc_from_free_list + 425
3   libsystem_malloc.dylib         0xa7435da8 szone_malloc_should_clear + 1498
4   libsystem_malloc.dylib         0xa74357c9 szone_malloc + 24
5   libsystem_malloc.dylib         0xa7444d5c default_zone_malloc + 49
6   libsystem_malloc.dylib         0xa743575b malloc_zone_malloc + 110
7   libsystem_malloc.dylib         0xa7434d9e malloc + 29
8   com.apple.CoreServices.CarbonCore 0x946b88a1 CSMemNewPtr + 40
9   com.apple.CoreServices.CarbonCore 0x946b7b77 CSMemNewHandle + 65
10  com.apple.CoreServices.CarbonCore 0x946b7b30 NewHandle + 26
11  com.adobe.psexeditor           0x000e7991 0x1000 + 944529
12  com.adobe.psexeditor           0x00dd76d4 start + 10616256
13  com.adobe.psexeditor           0x00dd84c8 start + 10619828
14  com.adobe.psexeditor           0x001bc6a7 0x1000 + 1816231
15  com.adobe.psexeditor           0x001bb7d3 0x1000 + 1812435
16  com.adobe.psexeditor           0x0009d2ee 0x1000 + 639726
17  com.adobe.psexeditor           0x0009fb64 0x1000 + 650084
18  com.adobe.psexeditor           0x000a1327 0x1000 + 656167
19  com.adobe.psexeditor           0x000a7336 0x1000 + 680758
20  com.adobe.psexeditor           0x000a7421 0x1000 + 680993
21  com.adobe.psexeditor           0x0076ffdb start + 3901127
22  com.adobe.psexeditor           0x00770a07 start + 3903731
23  com.adobe.psexeditor           0x0089e9f8 start + 5140708
24  com.adobe.psexeditor           0x0086a203 start + 4925679
25  com.adobe.psexeditor           0x0043dfe7 start + 550611
26  com.adobe.psexeditor           0x0043f074 start + 554848
27  com.adobe.psexeditor           0x00edfcaf start + 11699099
28  com.adobe.psexeditor           0x00869486 start + 4922226
29  com.adobe.psexeditor           0x00436c72 start + 521054
30  com.adobe.psexeditor           0x004265a5 start + 453777
31  com.adobe.psexeditor           0x00424d30 start + 447516
32  com.adobe.psexeditor           0x0041c38d start + 412281
33  com.adobe.psexeditor           0x0041c505 start + 412657
34  com.adobe.psexeditor           0x0041b0a6 start + 407442
35  com.adobe.psexeditor           0x005e2df9 start + 2274533
36  com.adobe.psexeditor           0x005e2e92 start + 2274686
37  com.adobe.psexeditor           0x003b7a16 start + 258
38  com.adobe.psexeditor           0x003b793d start + 41

Thread 1:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 2:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 3:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 4:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 5:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 6:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 7:
0   libsystem_kernel.dylib         0xa73d3456 semaphore_timedwait_trap + 10
1   com.apple.CoreServices.CarbonCore 0x94736011 MPWaitOnSemaphore + 86
2   MultiProcessor Support         0x1b907aac ThreadFunction(void*) + 78
3   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
4   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
5   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
6   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 8:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 9:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 10:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 11:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 12:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 13:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 14:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa759343c _pthread_cond_wait + 658
2   libsystem_pthread.dylib       0xa759508c pthread_cond_wait$UNIX2003 + 51
3   com.apple.CoreServices.CarbonCore 0x9475b8d8 TSWaitOnCondition + 113
4   com.apple.CoreServices.CarbonCore 0x9475baca TSWaitOnConditionTimedRelative + 173
5   com.apple.CoreServices.CarbonCore 0x94735df8 MPWaitOnQueue + 189
6   AdobeACE                       0x032a2f81 0x3263000 + 262017
7   AdobeACE                       0x032a2979 0x3263000 + 260473
8   com.apple.CoreServices.CarbonCore 0x94736242 PrivateMPEntryPoint + 51
9   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
10  libsystem_pthread.dylib       0xa759237a _pthread_start + 357
11  libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 15:
0   libsystem_kernel.dylib         0xa73d3552 mach_wait_until + 10
1   libsystem_c.dylib             0xa734ea42 nanosleep + 322
2   com.adobe.PSAutomate           0x1e5cb7f3 ScObjects::Thread::sleep(unsigned int) + 143
3   com.adobe.PSAutomate           0x1e5cb853 ScObjects::Thread::wait(unsigned int) + 23
4   com.adobe.PSAutomate           0x1e5a49e6 ScObjects::BridgeTalkThread::run() + 332
5   com.adobe.PSAutomate           0x1e5cbb13 ScObjects::Thread::go(void*) + 239
6   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
7   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
8   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 16:
0   libsystem_kernel.dylib         0xa73dcd4e __psynch_cvwait + 10
1   libsystem_pthread.dylib       0xa7593486 _pthread_cond_wait + 732
2   libsystem_pthread.dylib       0xa75947cf pthread_cond_timedwait_relative_np + 27
3   com.apple.CoreServices.CarbonCore 0x9475bab0 TSWaitOnConditionTimedRelative + 147
4   com.apple.CoreServices.CarbonCore 0x9475b6b0 TSWaitOnSemaphoreCommon + 453
5   com.apple.CoreServices.CarbonCore 0x9475b862 TSWaitOnSemaphoreRelative + 24
6   com.apple.CoreServices.CarbonCore 0x9471ddca AsyncFileThread(void*) + 274
7   libsystem_pthread.dylib       0xa75924d5 _pthread_body + 347
8   libsystem_pthread.dylib       0xa759237a _pthread_start + 357
9   libsystem_pthread.dylib       0xa7591a56 thread_start + 34

Thread 17:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 18:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 19:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 20:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 21:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 22:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 23:
0   libsystem_kernel.dylib         0xa73dd716 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0xa7592059 _pthread_wqthread + 1536
2   libsystem_pthread.dylib       0xa7591a32 start_wqthread + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0xfe4b0808  ecx: 0xbfffc55c  edx: 0xa73d3336
  edi: 0x00000000  esi: 0x00000005  ebp: 0xbfffc678  esp: 0xbfffc650
   ss: 0x00000023  efl: 0x00210286  eip: 0xa7442dd4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x0effd000
  
Logical CPU:     4
Error Code:      0x00000000
Trap Number:     6


Binary Images:
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0x1b9de000 - 0x1ba4cfd7 + (???) 
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0x92419000 - 0x9241efff  com.apple.ColorSyncLegacy (4.13.0 - 1) <987F0D58-C5CD-3C1F-A88B-DBDE4C3E73D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy
0x9241f000 - 0x924c7fff  ColorSyncDeprecated.dylib (3325) <E3BDEA1E-82BB-3FB0-93D3-A8497172F4D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x924c8000 - 0x92520fff  com.apple.HIServices (1.22 - 624.1) <3D8C7044-D149-325D-B55E-09BC57665193> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x92521000 - 0x92530ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <92601EB8-3F73-3BBF-B3B6-0C7D47D819A9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x92531000 - 0x92589ffb  com.apple.print.framework.PrintCore (13.4 - 503.2) <E28CF09A-9AEC-3D70-AF27-F428332FEB74> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9258a000 - 0x92620ff7  com.apple.QD (3.12 - 404.2) <113D0ECA-A6B2-39A7-AE1E-CAE7B40A3CAF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x92621000 - 0x9262dff3  com.apple.speech.synthesis.framework (7.8.1 - 7.8.1) <8E50685E-1E1B-3422-AEEE-660FD9877060> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9262e000 - 0x9287dffb  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <43609178-363F-3583-B140-FE6A2EB897B3> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9287f000 - 0x9287ffff  com.apple.audio.units.AudioUnit (1.14 - 1.14) <4F8DAEE8-6D99-3D26-84AB-C3CD5804A670> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x929b7000 - 0x92d2cfff  com.apple.CFNetwork (902.1 - 902.1) <60EB77D3-8BAF-3461-8ACF-BBAFC0C798A0> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x92d41000 - 0x92d41fff  com.apple.Carbon (158 - 158) <C03E8C43-BE26-3A94-8CB5-014E42850461> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
(Edited)
Photo of Andrew McGinnis

Andrew McGinnis

  • 19 Posts
  • 2 Reply Likes
PLEASE fix this! I'm working with multiple 3D materials and it's crashed 3 times while trying to edit textures. It has cost me a LOT of time. Very frustrated just staring at the screen at this point, not wanting to do a thing. I've sent crash reports to Adobe multiple times about this same issue. 

Costing me time and money!!
Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

  • 632 Posts
  • 256 Reply Likes
separate issue

Please reference the new conversation here: Photoshop 19.1 crashing when working with 3D textures