Photoshop CC: If I place a picture the picture is crashes (shows different colours and blocks)

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  • Updated 2 years ago
Everytime I place a picture or open a picture in Photoshop the picture crashes. It does open but the colour's are not right and I see blocks 'large different colour' pixels everywhere. Can anybody tell me how I can fix this?
Photo of LS2


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Posted 2 years ago

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Photo of Akash Sharma

Akash Sharma, Digital Imaging Technical Support Consultant

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Hi there,

Sorry that Photoshop is crashing while opening an image. 
It seems like a problem with either with the Graphics card drivers or it could be a hardware malfunction (specially hard-drive).

Please uncheck the "Use graphics processor" under Photoshop preferences and check if the issue persists. 
  1. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (Mac OS).
  2. Deselect Use Graphics Processor.
  3. Quit and relaunch Photoshop.
  4. You may also refer this article for more info.
Let us know the outcome.