Photoshop/Lightroom: Problems with my computer after installing

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  • Problem
  • Updated 4 years ago
  • (Edited)
after down loading photoshop cc & lightroom after i shut down & try to start my computer i can only log on then it wont boot up i have to go into f2 & loose every thingi think there is a vires in the down load
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Earl Humphries

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  • not a happy camper

Posted 4 years ago

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Chris Cox

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Our download servers are checked closely and frequently for viruses - so that is unlikely.

More likely is you had some disk damage, or possibly malware from another source.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked a support person to contact you and work with you directly.