For years, every time I try to open a PDF in Photoshop it makes Photoshop hang, the only way to stop it is to Force Quit PS. This has happened with multiple OS versions, multiple machines and with multiple PS versions.
It used to be that Force Quitting and re-opening PS would mean I could open the offending PDF fine the second time, but recently it's got to the point where Force Quitting means I cannot open PS again. Frequently this results in PS refusing to either open or close, it doesn't show in Activity Monitor and it stops my MBP from restarting or shutting down, requiring a forced shut down. (In fact, I'm having to do that right now after this post as PS is refusing to open or quit.)
I'm worried this is affecting my hardware and it's seriously affecting my ability to do my job. Given the number of people with the same issue over so many years, I don't understand how Adobe has ignored this.
MacBook Pro (15-inch, Mid 2012)
2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000 1536 MB
Currently using latest PS CC 2017 version.
Any help would great, thanks!
Sorry you're running into such a problem. The reason it hasn't been fixed is because this isn't something we've been hearing from customers. That leads me to believe there is something specific about your setup (and that of the other people encountering this problem). I actually was monkeying with PDFs in PS just last week...
So, let's see if we can work together to narrow this down a little, ok?
Do you have this problem with all PDFs or just a few specific ones? Would you be willing to send me one of the offending PDFs? Do the PDFs contain some specific (particularly uncommon) fonts? How large are the PDFs?
How about your system? What other apps are you running at the same time? How are you opening the PDFs -- File > Open or click-and-drag or CMD+click+context_menu or via Bridge or ... ?
Let me know and let's see if we can figure this out for you.
Thanks so much for getting in touch. Sorry to contradict you, but there are indeed a number of people who have had and have been having this issue for years. In fact I left a similar comment on this thread which has existed without a fix since 2013, with people regularly adding to it, it might be useful to have a look through it: https://forums.adobe.com/thread/1161665
To address your questions - it's always the first PDF I attempt to open in a session. So if I've not opened a PDF since opening PS then any and all PDFs hang on the PDF settings dialogue box. I say this honestly - it is every type PDF, from text-heavy to no text, single page or multi-page. It's been happening for years since using CS4, on multiple different machines. It can be a 250KB PDF or 50MB, it's always the same problem.
Due to the fact that I know it will always happen, I make sure to save any previous work and shut all files, including any other CS software that might have been running. So other than Chrome, Safari and Mail there won't be any other programmes running.
This happens when dragging the PDF to the PS icon in my toolbar, when using PS's File > Open mechanism and also when CMD+clicking on the file itself.
In short, it's always the first PDF regardless of size and content.
In order to fix the issue I have to Force Quit and restart PS (clicking escape/cancel does nothing) and it usually allows me to open the same file without an issue once I've reopened PS and let it run a little. Recently however I've found that in addition to Force Quitting I've had to force power down my entire laptop as PS hangs completely, to the point that Force Quit and Activity Monitor do not behave as if PS is open, but the toolbar shows it as such and I'm unable to do anything else with it.
I hope that all makes sense, I'd love to work out what the issue is and fix it as I work with a lot of graphics due to the nature of my job.
Just now I saved a pdf with Bridge and tried to open it in Photoshop, this time PS completely froze and I had to force quit, often it will eventually save or open the document but this will take more than 5 minutes. After having trouble with the first pdf, PS will normally not have trouble with pdf's after this.
When saving a pdf the process will usually freeze at 10%. I have discovered that I have slightly less trouble saving pdf's if I avoid underscores in the file name.
I've never complained because I assumed it would eventually be resolved in a update but it never has.
It IS a problem and it’s not tied to one specific PDF or system. Most people just don’t have the time to spare to contact Adobe. No offence to you personally, but Adobe has left customers high and dry when it comes to tech support. That has happened to me too many times.
I have the latest version of Photoshop CC and i cannot open a PDF (of 2 or more pages) without a major crash -
I even have trouble force quitting the application and have to re boot my mac.
I'm just posting here because it's affecting my work flow and it seems to be a lo priority romblem for adobe.
There must be something more than platform, OS version, and Adobe Photoshop causing this problem among so many.