Photoshop CC: Computer hangs/freezes Mac 10.7.5

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
Why does the latest version of photoshop CC hang when I launch it? I am running it on an Intel MacPro Under OS X 10.7.5 with an ATI Radeon X1900 XT 512MB display card on a 30" monitor. Is there a way to stop this or do I need to get out of the CC environment until I can afford to update the computer?
Photo of Kevin Cookson

Kevin Cookson

  • 6 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
Is Photoshop hanging? Or is the entire computer freezing and you need to restart the entire computer?
Photo of Kevin Cookson

Kevin Cookson

  • 6 Posts
  • 0 Reply Likes
I have to re-boot - so entire computer!
Photo of Medwyn

Medwyn

  • 18 Posts
  • 0 Reply Likes
Photo of Kevin Cookson

Kevin Cookson

  • 6 Posts
  • 0 Reply Likes
Seems to me that Adobe have no problem deserting their users as they move forward - I spend £46/month on the cc series - not now convinced it's worth it - my hardware is not that much out of date - I'm mad!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc).
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
Can you install a newer OS? The best way to try this is to install a clean OS on an external portable drive, and do a clean install of Photoshop. (Don't do any restores or user migration (Time Machine, User Migration Assistant or other) as that may reintroduce the problem.
Photo of Medwyn

Medwyn

  • 18 Posts
  • 0 Reply Likes
I'm Stuck on 10.7.5 on MacPro 1,1 due to the 32 bit EFI. My Lion install is very recent with minimum of apps. Not keen to reinstall OS (I don't believe it will fix it)

I have done a clean install of CC2014.2.1 twice with the same thing happening.
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
Yeah. I reinstall is a pain in the butt. That's why I suggest a pocket drive. It is possible though, that the driver may be damaged in some odd way if your 10.7.5 install was applied over an older OS (10.5>10.6>10.7). We've seen odder things break with OS updates. That said, it may just come down to that driver being all and all not very robust and a clean OS install might not fix it. Wouldn't hurt to try if you have a spare drive/partition.
Photo of Medwyn

Medwyn

  • 18 Posts
  • 0 Reply Likes
True. It wouldn't hurt to try a fresh install. It was a 'vanilla' install onto a fresh drive. I'm sure I have a redundant drive somewhere lying around. I wonder if the drivers are around somewhere on the ATI site or Apple site? I'll hunt around. It Would be easier to try and reinstall the drivers.
Photo of Medwyn

Medwyn

  • 18 Posts
  • 0 Reply Likes
As you can see from my console log. The driver crashes. Unlikely to be fixed by Apple for 10.7.5. I Have a NVIDIA GT430 in the loft somewhere from an old PC. Might try that one if/when I hav the time. Should work on 10.7.5.
Photo of Kevin Cookson

Kevin Cookson

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Photoshop CC hanging on MacOS 10.7.5.

When I load photoshop CC my computer hangs up! Was always OK prior to last release - but latest release is unusable - will have to dump photoshop cc (crazy eh!)

I have an intel MacPro running OS X 10.7.5 with ATI Radeon X1900 XT 512MB

Can't afford to upgrade computer 'till March next year. Do I quit CC rental?

Help!
Photo of Medwyn

Medwyn

  • 18 Posts
  • 0 Reply Likes
Hi Kevin. Which release did you find worked OK for you? I only tried CC2014.2.1 and CS6. CS6 seems OK for me.
Photo of Kevin Cookson

Kevin Cookson

  • 6 Posts
  • 0 Reply Likes
I think I can revert to CS6!
Thanks everyone for your comments!