Photoshop CC freezes upon opening CR2 image

  • 1
  • Problem
  • Updated 1 year ago
When opening a CR2 RAW photo either using Lightroom Classic CC or in Photoshop CC alone, Photoshop CC freezes and must be terminated from task manager. This happens with every image until the Camera RAW cache is cleared manually form the Preferences menu. Photoshop is then operable for some time, until it starts to freeze again with every image after a number of images has been processed.

The problem appeared also with previous releases of Photoshop CC and Lightroom Classic CC.


SW info:
Camera RAW 11.2.1
Photoshop CC 20.0.4
Lightroom Classic CC 8.2.1 (Build 1206193)

HW info:
Camera RAW cache size 5.0 GB.
Scratch drive: 38 GB free (out of 1 TB).
32 GB DDR4
AMD Radeon R7 M370 2 GB GDDR5 (Radeon SW version 19.4.3; configured to be used with both Lightroom and Photoshop)
Intel Core i7-6820HQ, Intel HD Graphics 530
Windows 10 Pro x64, build 1809


Photo of Lukáš Chmela

Lukáš Chmela

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Posted 1 year ago

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