Photoshop CC: Trial app crashes on start-up

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I downloaded photoshop cc, desktop trial version, however, as soon as I open it it says that it stopped working and closes. Tried uninstalling then installing again, same thing. Please help. Julia
Photo of Julia Giyaur

Julia Giyaur

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15633 Posts
  • 2369 Reply Likes
Are you on Windows?

Does it say what the faulting module is in the crash dialog?

I would make sure you video card driver is up-to-date for starters.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: