Photoshop CC: Trial app crashes on start-up

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  • Updated 4 years ago
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I downloaded photoshop cc, desktop trial version, however, as soon as I open it it says that it stopped working and closes. Tried uninstalling then installing again, same thing. Please help. Julia
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Julia Giyaur

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Windows?

Does it say what the faulting module is in the crash dialog?

I would make sure you video card driver is up-to-date for starters.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...