Photoshop CC crashing (ATI video card driver)

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  • Problem
  • Updated 3 years ago
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  • (Edited)
Hi, after reloading Win 7 fully, I reloaded LR CC and PS CC (successfully), at this moment LR CC is working just fine, as before, but PS CC crashes immediately after loading (re-installed PS CC many times but no change). Here is the log that I get every time PS CC crashes; thank you for your advise.
Hi, I had to reload my Win 7 fully, after which I reloaded (successfully) LR CC and PS CC; LR CC is functioning just fine (as before), but PS CC crashes immediately after loading. Herewith the error log provided at the time of the crash; I am unable to pinpoint the problem. Thanks for looking at this.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: aticaldd64.dll
Fault Module Version: 6.14.10.1607
Fault Module Timestamp: 4ea7647e
Exception Code: c0000005
Exception Offset: 0000000000441382
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 530c
Additional Information 2: 530cfcc1d5bd48351da03de5881cfa16
Additional Information 3: 110b
Additional Information 4: 110b44bb5953f0afd32de4690503d164

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jean-marie janssens

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Posted 3 years ago

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Chris Cox

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As you can already see in the crash report, your ATI video card driver crashed.
Update the video card driver from ATI/AMD's website.
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jean-marie janssens

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Thank you ! indeed I overlooked the ATI mention in the log; have AMD driver up to date now, and everything's back in working order ; many thanks