photoshop cc crashing

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  • Problem
  • Updated 2 years ago


I work on PS cc and have latest, updated version. Recently PS keeps crashing in the middle of work and I loose everything. Today to the point that it crashed when designing 6th album spread and I lost everything! I saved 5 previous spreads as 1,2,3.. jpg on a disk and those are not there either. It is so strange. Only 1.jpg is in the file because I saved it and closed PS. Since I opened it again I continuously worked on the rest of spreads and all of those are lost from folder and are not in recent files on PS either. I went back to them via Bridge to make changes and saved again on few occasions. I am puzzled. Not only I have no guarantee that it won't crash again but looks like even though I saved my work this won't help. Any ideas?

I am working on Windows 10 laptop with 4k second monitor. Could this have anything to do that monitor? Problems started since I had my smaller monitor replaced with this.

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Monika Bajor

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Posted 2 years ago

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David, Official Rep

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Howdy Monika,

How much space do you have free on your hard drive and on your scratch drives?  What other apps do you have running at the same time as Photoshop?  How large are these files?  And how long have you been working at a stretch before the documents disappear?  Also, why are you saving out at .JPGs instead of as .PSDs?  Are you using Save As or Save for Web or Expert to create the JPGs?

Hopefully, these answers can help us solve the problems you're having...