Photoshop CC crashing but other CC products okay (video card driver)

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Photoshop CC crashes for me soon after opening. I read somewhere to try disabling the Graphics Processor in Preferences, but the program doesn't run long enough before crashing for me to do this.

Error info:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version:
Application Timestamp: 5480338c
Fault Module Name: aticaldd64.dll
Fault Module Version:
Fault Module Timestamp: 4f144747
Exception Code: c0000005
Exception Offset: 00000000003184b0
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 5e30
Additional Information 2: 5e30540070096ec42f7e426dc2d24522
Additional Information 3: c077
Additional Information 4: c077646dfcbca249c7c4bdb76bc72790
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Marsha Ahrenkiel

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver:

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Marsha Ahrenkiel

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Thanks -- that worked!!