Photoshop CC crashing but other CC products okay (video card driver)

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Photoshop CC crashes for me soon after opening. I read somewhere to try disabling the Graphics Processor in Preferences, but the program doesn't run long enough before crashing for me to do this.

Error info:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: aticaldd64.dll
Fault Module Version: 6.14.10.1607
Fault Module Timestamp: 4f144747
Exception Code: c0000005
Exception Offset: 00000000003184b0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5e30
Additional Information 2: 5e30540070096ec42f7e426dc2d24522
Additional Information 3: c077
Additional Information 4: c077646dfcbca249c7c4bdb76bc72790
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Marsha Ahrenkiel

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  • frustrated

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
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Marsha Ahrenkiel

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Thanks -- that worked!!