Photoshop CC: Crashes updating linked Camera Raw object after CR 9.1.1.461 update

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  • Problem
  • Updated 3 years ago
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  • (Edited)
If I have a linked Camera Raw object in Photoshop CC (2014 or 2015) and update the metadata (.xmp) in Lightroom, then refresh the object in Photoshop, it shows the "Updating Smart Object" progress bar and then crashes.

This doesn't happen with all RAW files, but I have two where it does. The only workaround I've found is to rasterize the smart object layer and then manually change it to a smart camera object raw object and re-link it. This brings through the metadata changes without crashing PS but it's a slow and tedious process.

I first observed this after upgrading PS to CC 2015 and then upgrading CR to 9.1.1.461, so I reverted to PS CC 2014 with the default CR 8.x which seemed to fix the problem. However, upgrading CR to 9.1.1.461 in CC 2014 or CC 2015 breaks it again.

Any suggestions? I can't use CR 8.x as Lightroom CC 2015 has CR 9.0 and some of the changes I make in Lightroom aren't carried through to PS correctly if it doesn't also have CR 9.x
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Steve Brown

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  • frustrated

Posted 3 years ago

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Chris Cox

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What OS version are you using?
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Steve Brown

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Hi Chris :)

Windows 7
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Chris Cox

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OK, check the crash report details in the system event viewer, or reliability reports.

Unfortunately MacOS would give us more details on the exact crash, but at least Windows gives us some general information about the crash.

Also, have you updated your video card driver from the GPU maker's website recently? If not, you probably should.
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Steve Brown

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Hi Chris, I just updated the video driver to the latest version from Intel and the problem still occurs.

Here's the event log entry:-


Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0xc0000005
Fault offset: 0x000000000003c3b9
Faulting process id: 0x19c8
Faulting application start time: 0x01d0f71dcf4e86bd
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: 2887d72b-6311-11e5-980d-e1193b2e7d9a


and the contents of the WER file;-


Version=1
EventType=APPCRASH
EventTime=130876097061153150
ReportType=2
Consent=1
UploadTime=130876097062073203
ReportIdentifier=2887d72c-6311-11e5-980d-e1193b2e7d9a
IntegratorReportIdentifier=2887d72b-6311-11e5-980d-e1193b2e7d9a
Response.BucketId=37538230
Response.BucketTable=20
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=15.0.0.58
Sig[2].Name=Application Timestamp
Sig[2].Value=536b438e
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR110.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=11.0.51106.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5098826e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000003c3b9
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7d59
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=7d59b25fbbe2fbb65c558f0dcc18e156
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=cdc6
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=cdc683502b38b499a632e3953c50eeea
UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
UI[3]=Adobe Photoshop CC 2014 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_2b283fd671e9bf4d\gdiplus.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\ole32.dll
LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
LoadedModule[12]=C:\Windows\system32\GLU32.dll
LoadedModule[13]=C:\Windows\system32\OPENGL32.dll
LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[16]=C:\Windows\system32\DDRAW.dll
LoadedModule[17]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[18]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[19]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[20]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\dwmapi.dll
LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\ExtendScript.dll
LoadedModule[24]=C:\Windows\system32\MSVCR110.dll
LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\ScCore.dll
LoadedModule[26]=C:\Windows\system32\SHELL32.dll
LoadedModule[27]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[28]=C:\Windows\system32\mscms.dll
LoadedModule[29]=C:\Windows\system32\USERENV.dll
LoadedModule[30]=C:\Windows\system32\profapi.dll
LoadedModule[31]=C:\Windows\system32\WS2_32.dll
LoadedModule[32]=C:\Windows\system32\NSI.dll
LoadedModule[33]=C:\Windows\system32\WINHTTP.dll
LoadedModule[34]=C:\Windows\system32\webio.dll
LoadedModule[35]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AdbePM.dll
LoadedModule[37]=C:\Windows\system32\MSVCP110.dll
LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\tbb.dll
LoadedModule[39]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\libmmd.dll
LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\adobe_caps.dll
LoadedModule[41]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\VulcanControl.dll
LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\VulcanMessage5.dll
LoadedModule[43]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\cg.dll
LoadedModule[44]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\cgGL.dll
LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\adbeape.dll
LoadedModule[46]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
LoadedModule[47]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
LoadedModule[48]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AdobeOwl.dll
LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\ahclient.dll
LoadedModule[50]=C:\Windows\system32\WININET.dll
LoadedModule[51]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[52]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[53]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[54]=C:\Windows\system32\version.DLL
LoadedModule[55]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[56]=C:\Windows\system32\normaliz.DLL
LoadedModule[57]=C:\Windows\system32\iertutil.dll
LoadedModule[58]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[59]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\amtlib.dll
LoadedModule[60]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
LoadedModule[62]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AXEDOMCore.dll
LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\MPS.dll
LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\PlugPlugOwl.dll
LoadedModule[65]=C:\Windows\system32\CRYPT32.dll
LoadedModule[66]=C:\Windows\system32\MSASN1.dll
LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AdobeLinguistic.dll
LoadedModule[68]=C:\Windows\system32\IMM32.DLL
LoadedModule[69]=C:\Windows\system32\MSCTF.dll
LoadedModule[70]=C:\Program Files (x86)\AVG\AVG2015\avghooka.dll
LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\tbbmalloc.dll
LoadedModule[72]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
LoadedModule[73]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[74]=C:\Windows\system32\uxtheme.dll
LoadedModule[75]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[76]=C:\Windows\system32\STI.DLL
LoadedModule[77]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[78]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[79]=C:\Windows\system32\rsaenh.dll
LoadedModule[80]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[81]=C:\Windows\system32\wiatrace.dll
LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.dll
LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\PSViews.dll
LoadedModule[84]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\PSArt.dll
LoadedModule[85]=C:\Windows\system32\c_g18030.dll
LoadedModule[86]=C:\Windows\system32\ntmarta.dll
LoadedModule[87]=C:\Windows\system32\WLDAP32.dll
LoadedModule[88]=C:\Windows\system32\MSIMG32.dll
LoadedModule[89]=C:\Windows\system32\icm32.dll
LoadedModule[90]=C:\Windows\system32\apphelp.dll
LoadedModule[91]=C:\Windows\system32\wpdshext.dll
LoadedModule[92]=C:\Windows\system32\WINMM.dll
LoadedModule[93]=C:\Windows\System32\shdocvw.dll
LoadedModule[94]=C:\Windows\system32\PROPSYS.dll
LoadedModule[95]=C:\Windows\System32\ieframe.dll
LoadedModule[96]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Extensions\FastCore.8bx
LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Extensions\MMXCore.8bx
LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\svml_dispmd.dll
LoadedModule[100]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx
LoadedModule[101]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\PLUGIN.dll
LoadedModule[102]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AdobeXMP.dll
LoadedModule[103]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\File Formats\Dicom.8bi
LoadedModule[104]=C:\Windows\system32\WSOCK32.dll
LoadedModule[105]=C:\Windows\system32\NETAPI32.dll
LoadedModule[106]=C:\Windows\system32\netutils.dll
LoadedModule[107]=C:\Windows\system32\srvcli.dll
LoadedModule[108]=C:\Windows\system32\wkscli.dll
LoadedModule[109]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\File Formats\PSDX.8bi
LoadedModule[110]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi
LoadedModule[111]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\BIB.dll
LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\BIBUtils.dll
LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\ACE.dll
LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AGM.dll
LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\CoolType.dll
LoadedModule[116]=C:\Windows\system32\DWrite.dll
LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AXE8SharedExpat.dll
LoadedModule[118]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\WRServices.dll
LoadedModule[119]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll
LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll
LoadedModule[121]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Extensions\ScriptingSupport.8li
LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\ScriptUIFlex.dll
LoadedModule[123]=C:\Windows\system32\MSVCR100.dll
LoadedModule[124]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[125]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[126]=C:\Windows\system32\WINSTA.dll
LoadedModule[127]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
LoadedModule[128]=C:\Users\Stefano\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64\FileSyncShell64.dll
LoadedModule[129]=C:\Users\Stefano\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64\MSVCP120.dll
LoadedModule[130]=C:\Users\Stefano\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64\MSVCR120.dll
LoadedModule[131]=C:\Users\Stefano\AppData\Roaming\Dropbox\bin\DropboxExt64.27.dll
LoadedModule[132]=C:\Program Files\Common Files\Adobe\APE\3.4\adbeapecore.dll
LoadedModule[133]=C:\Windows\system32\WinTab32.dll
LoadedModule[134]=C:\Windows\system32\Pen_Tablet.dll
LoadedModule[135]=C:\Windows\system32\SXS.DLL
LoadedModule[136]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[137]=C:\Windows\system32\wbemcomn.dll
LoadedModule[138]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[139]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[140]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\updaternotifications.dll
LoadedModule[142]=C:\Windows\system32\taskschd.dll
LoadedModule[143]=C:\Windows\system32\SspiCli.dll
LoadedModule[144]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\aif_core.dll
LoadedModule[145]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\aif_ogl.dll
LoadedModule[146]=C:\Windows\system32\ig75icd64.dll
LoadedModule[147]=C:\Windows\system32\igdusc64.dll
LoadedModule[148]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\aif_ocl.dll
LoadedModule[149]=C:\Windows\system32\IntelOpenCL64.dll
LoadedModule[150]=C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\intelocl64.dll
LoadedModule[151]=C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\task_executor64.dll
LoadedModule[152]=C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\cpu_device64.dll
LoadedModule[153]=C:\Windows\system32\igdrcl64.dll
LoadedModule[154]=C:\Windows\system32\dxgi.dll
LoadedModule[155]=C:\Windows\system32\igdfcl64.dll
LoadedModule[156]=C:\Windows\system32\dbghelp.dll
LoadedModule[157]=C:\Windows\system32\igdbcl64.dll
LoadedModule[158]=C:\Windows\system32\OpenCL.dll
LoadedModule[159]=C:\Windows\system32\credssp.dll
LoadedModule[160]=C:\Windows\system32\mswsock.dll
LoadedModule[161]=C:\Windows\System32\wshtcpip.dll
LoadedModule[162]=C:\Windows\System32\wship6.dll
LoadedModule[163]=C:\Windows\system32\DNSAPI.dll
LoadedModule[164]=C:\Windows\system32\rasadhlp.dll
LoadedModule[165]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[166]=C:\Program Files\Common Files\Adobe\APE\3.4\adbeapeengine.dll
LoadedModule[167]=C:\Windows\system32\OLEACC.dll
LoadedModule[168]=C:\Windows\system32\COMDLG32.dll
LoadedModule[169]=C:\Windows\system32\msi.dll
LoadedModule[170]=C:\Windows\system32\urlmon.dll
LoadedModule[171]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[172]=C:\Windows\system32\DSOUND.dll
LoadedModule[173]=C:\Windows\system32\POWRPROF.dll
LoadedModule[174]=C:\Windows\system32\mlang.dll
LoadedModule[175]=C:\Windows\system32\Secur32.dll
LoadedModule[176]=C:\Windows\system32\schannel.DLL
LoadedModule[177]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[178]=C:\Windows\system32\wdmaud.drv
LoadedModule[179]=C:\Windows\system32\ksuser.dll
LoadedModule[180]=C:\Windows\system32\AVRT.dll
LoadedModule[181]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[182]=C:\Windows\system32\msacm32.drv
LoadedModule[183]=C:\Windows\system32\MSACM32.dll
LoadedModule[184]=C:\Windows\system32\midimap.dll
LoadedModule[185]=C:\Windows\system32\ncrypt.dll
LoadedModule[186]=C:\Windows\system32\bcrypt.dll
LoadedModule[187]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[188]=C:\Windows\system32\GPAPI.dll
LoadedModule[189]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\IMSLib.dll
LoadedModule[190]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\AdobePIP.dll
LoadedModule[191]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\LogSession.dll
LoadedModule[192]=C:\Windows\system32\WINTRUST.dll
LoadedModule[193]=C:\Windows\System32\msxml3.dll
LoadedModule[194]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[195]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[196]=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Filters\Liquify.8bf
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=37538230/nBucketTable=20/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Photoshop CC 2014
AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe


Hopefully this will be of some help. Failing that I'm going to be installing one of the dev CC 2015 builds in the next couple of days in connection with the ongoing healing brush work, so maybe there is some extra logging I can switch on in that which might help to track this down?

Cheers
Steve
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Chris Cox

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OK, we're testing a fix for the ACR issue and hope to have it available soon.
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Steve Brown

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Oddly enough, after disabling GPU for ACR (which appeared to fix it for the file I was having problems with at the time) shortly afterwards the problem reappeared with another file - while ACR GPU usage was switched off..

Even odder, reopening PS, switching on GPU usage in ACR and switching it off again (without closing the dialog) and *then* refreshing the smart object, fixed it again...

If it's any help, the crash seems more likely to occur when ACR pops up its confirmation/adjustments dialog during the refresh. Whether it does this or not also seems hard to predict as sometimes it will and sometimes it won't...
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Chris Cox

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OK, that sounds more like the problem is in the video card driver and not ACR.

Have you updated the driver from the GPU maker's website?
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Steve Brown

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Yes, and also on my laptop.
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Steve Brown

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If you want the files that cause the problem I can PM you a dropbox link.
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Steve Brown

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Thanks.

It didn't happen with ACR 8.x because I was sitting there refreshing the object after making changes to the metadata in Lightroom to try to figure out why one of the spot removal edits wasn't rendering correctly in PS/ACR.

That's when I checked the ACR versions and saw that LR was running 9.0 and PS 8.x and decided to update ACR to try to fix the problem. Sure enough, it now renders correctly in ACR but crashes when I try to refresh the object.

And FWIW, it also happens with both the previous version of the video driver and the latest one from Intel that I installed yesterday.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I noticed this bit:

LoadedModule[130]=C:\Users\Stefano\AppData\Local\Microsoft\OneDrive\17.3.5951.0827\amd64\MSVCR120.dll

Does the linked smart object file reside in your OneDrive directory? If you copy the file so it's on the desktop (not in the OneDrive directory) and then create a new file and create a linked smart object to the version on the desktop, does it still crash?
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Steve Brown

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Hi Jeffrey :)

I'm not at that machine until Monday but I'm certain that neither the PSD nor the linked CR2 file is in the MS OneDrive directory. In fact I have no idea why that DLL is loaded at all as it's an Intel processor, not AMD. Although certainly OneDrive will be running on the machine.

The problem also occurs on my Windows 8.1 laptop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. That was shot in the dark.