Photoshop CC crashes multiple times a day

  • 1
  • Problem
  • Updated 3 years ago
I recently switched to CC from CS3 and it has not been a pleasant experience. Everything seems to take much longer to respond and the program is crashing frequently on me. Typically the crashes occur when I'm trying to save an image out as a jpg or png. Usually I lose all the work I just did for about the past 15 -30 min.

I'm on a PC running Windows 7 Enterprise. It appears my Photoshop is at 20150722.r.168 x 32. I looked to see if I needed an update but it doesn't appear that I do.
Photo of Eugenia Slaydon

Eugenia Slaydon

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Why are you running the 32 bit version instead of the 64 bit version?

What does the detailed crash report say? (check the system event viewer or reliability reports)
Photo of David

David, Official Rep

  • 2800 Posts
  • 387 Reply Likes
Also, Eugenia, are you sure that you have enough scratch disk space for the file you're manipulating?  You can check this under Edit > Preferences > Scratch Disks.

Thanks,
David