Photoshop CC: Crashes after creating a new file or opening existing one.

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
System: Windows server 2008 r2
RAM: 32GB
CPU: Intel core i7-2600

Photoshop CC crashes after creating a new file or opening existing one.

Steps:
1. Open Photoshop CC.
2. Create new file or open existing one.

Actual result: Program crashes.


Expected result: enjoying art creation :)

Notes: I tried to reinstall. It didn't help.
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Valentina Kozlova

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Posted 2 years ago

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Valentina Kozlova

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Here's information from event log:
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash report say the faulting module is? Usually when PS crashes when displaying a document window, it's the graphics driver which is out of date.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver
Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

If doing both of those doesn't help, select Edit>Preferences>Performance... and uncheck “Use Graphics Processor" and restart Photoshop.
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Valentina Kozlova

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Thank you Jeffrey, it helped :)