Photoshop: Could not save because of a program error.

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Once or twice a month, for the last few months I get an error message when I go to save my file. The last time the error occurred was today. The message always says, "Could not save because of a Program Error."

By turning off layers, adding them back one at at time and attempting to save, I find one layer that seems to be causing the problem. (Today it was a Hue/Sat layer w/mask.) What's worked every time is to save the file with that one layer turned off, close the file then reopen it, turn the offending layer on, and then it saves just fine.

Any ideas why it does this?

About my system, if you need it...

Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz

Optional and third party plug-ins:

Alien Skin Blow Up 3 3.0.0
Blow Up 3.0.0
Camera Raw 8.7
Camera Raw Filter 8.7
Plug-ins that failed to load: NONE
Flash:
Libraries
Adobe Color Themes
Installed TWAIN devices: NONE
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Karen Casey-Smith

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post the file that has the problem so we can troubleshoot? (use Creative Cloud or Dropbox, and post the share URL here)
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Karen Casey-Smith

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Thank you! Here's the link for my file.http://adobe.ly/1xeFyhK The layer that was causing the problem was the Hue/Saturation 1 layer, (directly below the Group called, "replaced willow & sm tree on right.")

Oh, and I did update everything this morning. Thank you for your help.
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Karen Casey-Smith

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Jeffrey, I'm going to remove the public link to my file now, and hope that you've already downloaded it. If you need me to make it public again, let me know. I appreciate you looking into the problem I've been having.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I sent you an email. I was out for a few days with sick kids. I didn't get a chance to grab it. You can send me the new URL directly.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Also, you're missing one update 2014.2.2. Choose Help>Updates... to install.
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Karen Casey-Smith

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Done! Thank you. :)