I have windows 7.1 and every time I open Photoshop and try to work in it, it shuts down and states it will send me a solution. I haven't received it yet. If this isn't going to work I need an previous version of the application. It's causing me not to be able to finish my work. I have uninstalled it and reinstalled. I have followed the directions regarding signing out and restarted the computer and signing in.