Photoshop CC causing issue

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  • Problem
  • Updated 3 years ago
I have windows 7.1 and every time I open Photoshop and try to work in it, it shuts down and states it will send me a solution. I haven't received it yet. If this isn't going to work I need an previous version of the application. It's causing me not to be able to finish my work. I have uninstalled it and reinstalled. I have followed the directions regarding signing out and restarted the computer and signing in.
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Marla Demps

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  • frustrated

Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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Which specific version of Photoshop are you using? (check Help -> System Info)
And it sounds like it is crashing.

Have you updated your video card driver from the GPU maker's website?
Have you tried disabling all third party plugins?
Have you tried resetting Photoshop's preferences?