Photoshop CC: Causes pointer to flicker in browsers on Mac OS X and other applications.

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  • Updated 3 months ago
  • (Edited)
When Photoshop CC is opened, my cursor continues to flicker on browser links (Chrome, Firefox and Safari), I've also noticed problems in other applications like Steam for Max OSX.

I closed Photoshop, and the problem went away. Any ideas on how to stop this from happening?
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William Whitworth

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of OS X are you using? Are you using a tablet or mouse?
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William Whitworth

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Hey, sorry I didn't add more details.

Here my system specs:

I'm using the track pad on the laptop and OS X 10.11 (15A284)

Here are some other specs:

Macbook Pro (15-inch, Mid 2012)
2.3 GHz Intel Core i7
16 GB Ram
NVIDIA GeForce GT 640M 512MB
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Just to confirm, you didn't have this issue prior to updating to El Capitan?
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William Whitworth

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Yeah, I remember it happening throughout the summer with Yosemite, not sure of the version, but I kept everything up to date.
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Steve Hardaway

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This reply was created from a merged topic originally titled Photoshop causes flickering pointer cursor in Chrome.

Occasionally, when I have Photoshop CC 2015 open, it causes web links in Chrome to flicker between the mouse pointer and arrow. Closing Photoshop and reopening resolves this.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you also on El Capitan?
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Steve Hardaway

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Nope. I have not yet upgraded to El C. Still on Yosemite
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I will try and reproduce this in the AM.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I am not able to reproduce this issue with Photoshop CC 2015.0.1, Chrome 46.0.2490.71 (64-bit), Version 9.0 (9537.86.1.56.2) on El Capitan 10.11.0.

I've launched Photoshop, created a new document, switched to Chrome and Safari and hovered over links and the cursor is stable. (Adobe.com and apple.com)

Are there any steps I'm missing? or does it only happen on specific pages? Do you have to do something specific in Photoshop or the web browser to make it happen.
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Steve Hardaway

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Jeffrey,

Thanks for looking into this. I wish I could be more detailed about this. Even now, I have Photoshop open, and when I hover over an avatar or any link on this page, it gives me a pointer and flashes immediately to the black arrow cursor, never reverting to the pointer again.

If there's something more specific, I wish I could tell you what it was. It also happens in Safari, but on Firefox it flashes back and forth constantly.
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William Whitworth

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Hey Jeffrey,

I currently have Photoshop open as well and I'm working in Firefox, at the moment the issue doesn't seem to be happening.

However, I'm working all day on a few websites and will have Photoshop running in the background. If it happens again while I'm working, I'll report back on the different steps to reproduce, I'll also take a look at my Activity Monitor and logs to see if anything looks fishy in there.

As a side note, before this was happening, I had Photoshop opened (in the background) for several days (without restarting) while running other development apps (MAMP, Sublime Text and Codekit). At the time, I was just using Photoshop to crop .jpg files and Save for Web (Legacy).

I assumed Photoshop was the culprit because the problem went away after exiting it.
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Steve Hardaway

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Thank you William. That sounds like a typical day for me as well (minus Codekit). Closing Photoshop does fix it for me as well.
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Chris Cox

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Are you using third party plugins or extension panels in Photoshop? If so, have you tried disabling them?
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Adam Greenough

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This reply was created from a merged topic originally titled Photoshop open breaks Google Chrome cursors.

Mac OSX El Capitan
Photoshop CC 2015
Google Chrome 46.0.2490.80 (64-bit)

While Photoshop CC is running, cursors on Google Chrome do not work. Hovering over links, input fields, resizing boxes etc. do not show the relevant cursors, only the default one. Quitting Photoshop resolves this issue immediately.
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Kris Hunt

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I also have this problem. For me, pointer flicker is particularly noticeable in Adobe Illustrator, InDesign, and Photoshop (all CC 2015), and the problem goes away for all apps once Photoshop has quit.

Here is a video of the problem in Photoshop, Illustrator and InDesign. I shot it with an iPhone because Screenflow can't capture pointers accurately. https://youtu.be/dqBPJhLheLw

I have the latest Wacom tablet drivers installed, but the problem occurs whether I use the tablet or a mouse, and whether the tablet is plugged in or not.

I'm running Yosemite on a 27" 2012 iMac. NVIDIA GeForce GTX 660M 512 MB.
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adrian datri

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I also have this problem.

OSX 10.10.3
Chrome 46.0.2490.80 (64-bit)
Photoshop CC 20150529.r.88 x64 - No plugins

Whenever photoshop is open, chrome and other programs (illustrator for example) have issues displaying any cursor other than the default. Hovering over clickable links momentarily displays the pointer cursor but then switches back to default. Illustrator has issues with showing the stretchable cursors in the same manner.

As soon as i close photoshop the issue goes away.
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adrian datri

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Here's a thread over at google chrome about the issue as well:
https://code.google.com/p/chromium/is...
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Brian Talbot

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I've got this issue as well. Particularly annoying since I am a web designer/developer, and testing hover states in HTML/CSS is a daily thing. I also am constantly using Photoshop so closing the application is not an option.

In all web browsers my cursor changes to a pointer for a split second as I enter a hover link, and then goes back to a regular arrow. As I move the cursor over the link it will flicker back and forth, but when I stop moving it goes to an arrow, when it should be a pointer. Same behavior with all other styles of cursors.

It does this whether Photoshop is visible or hidden, whether it is on a different space or monitor, or the same one. As soon as I close the Photoshop CC application the problem disappears.

I also have a Wacom Intuos Pro Medium. Using it or a mouse doesn't seem to change anything, whether it is plugged in or not.

OSX 10.10.5
Firefox 43.0.4
Chrome  47.0.2526.111
Safari 9.0.3
Photoshop CC 2015.0.0
Wacom Intuos Pro 6.3.14-2

Screen recording of problem:
https://youtu.be/sO43yPyRqmg
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Chris Cox

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First, go install the Photoshop updates. You should be on 16.1.2 (aka CC 2015.1.2).
Then see if turning off the startup screen helps.

But if the cursor is flickering in other applications - that pretty much means that the problem is at the OS or driver level.
(Edited)
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Brian Talbot

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After multiple updates this is still an issue. If it is a system or driver problem, why does it ONLY happen when Photoshop is running?
(Edited)
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jamespero

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I'm also seeing this issue on El Capitan 10.11.4 in general every day use without Photoshop or any other Adobe product open.
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Chris Cox

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Since the Adobe products don't share much code, that still points to a system or driver level problem.
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Ryder Ripps

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i still have this issue as well and it drives me insane, only way to fix is closing photoshop..
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Ryder Ripps

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oh by the way it happens on my mac book pro too.. 
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Bartek P

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Hide photoshop from Application menu (Ctrl+Cmd+H)
This is the only fix at the moment.
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Ryder Ripps

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wtf is this? does it happen to everyone and no one notices? why does it happen to select people? what did i do to deserve this? one time i stole a magazine when i was 12 years old, is that why?
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Bartek P

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Adobe+Apple devs seem not to care. We have to live with it or leave Adobe and switch to other apps.
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Ryder Ripps

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what other apps? have u used sketch? 
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Ryder Ripps

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pretty cool that this is still an issue, i find it nuts that in 2017 we cant figure out how to program a mouse cursor correctly.. i dont remember this being an issue in 1995.
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Martin Leroux

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Having the same issue. Never knowing if I bad coded my links or if PS is open in background... pretty lame.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I am running Photoshop CC 2017.0.1 and Chrome Version 56.0.2924.87 (64-bit). I went to Apple.com and Adobe.com and I'm not seeing any flickering in Chrome. Is there a particular site/app/plug-in running in Chrome to get this to happen?
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troyjack

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Has been happening to me as well, ever since Yosemite (on El Capitan now). Has happened on two different Macs, a 2012 and a 2009 (with 2x3.06 GHz 6-core Intel Xeon, 32 Gb Ram, AMD Radeon HD 7950 3072 MB). The flicker is most noticeable in Indesign, makes it impossible to work. Closing any open files in Photoshop makes it go back to normal.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Troy, I am running Photoshop CC 2017.0.1 & InDesign 2017 on Mac OS 10.11.6 and am not seeing any cursor flicker. Are any other applications running besides Photoshop and InDesign?
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troyjack

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Hi Jeffrey, it happens whether I have only Photoshop and Indesign running, as well as when there are other apps running (Outlook, Illy, Acrobat, etc.). I came across something on another thread that seems to provide a temporary fix. If I hide Photoshop (control-command-h) then return to Indesign, the flicker goes away. Found that here: https://forums.adobe.com/thread/1650281?start=120&tstart=0 . It's like there is some sort of interference when Photoshop is open beneath Indesign.
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Brain Talbot

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I get this problem with or without InDesign open all the time, so I doubt that is the problem. My comment above you can see a screencapture video of it happening without InDesign running. As a web designer this is incredibly frustrating to deal with.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I have Photoshop 2017.0.1 and Chrome Version 56.0.2924.87 (64-bit) and I'm not seeing this issue at all. 

I see you have a lot of other applications running. If you quit all other apps and just have Chrome and Photoshop running, does it happen? Do you have any other browser windows open? Any browser extensions running? If you run in Safe Mode, do you see the same problem?
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William Whitworth

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Thought I'd chime in... I haven't encountered this issue in a while, I'm using the latest software (Adobe and Mac OS). However, I'm curious if anyone still encountering the issue has applications opened in fullscreen mode on Mac OS? IIRC this issue seemed to occur when I had apps opened in full screen mode in OS X.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll try with a system with Wacom next.
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Martin Leroux

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Happened to me but never had a Wacom or anything related installed on that mac. Been a few weeks now since I last encoutered the issue (I updated to CC 2017 meanwhile). My setup is chrome on the main screen and Photoshop in the background on another desktop.
If it happens again, I'll try to describe the desktop setup to you.
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troyjack

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No Wacom or full screen here. It really seems to happen at random, especially after working on multiple files in Photoshop. My current setup uses dual monitors, and my previous setup was a single monitor, and it has happened on both, so I've ruled that out. Ditto Brain's second paragraph above... Once it begins happening, it continues to happen every time I launch photoshop. I have noticed the flicker in other apps too, but I primarily use Indesign so that's where I notice it the most. I'll also make note of my setup when it happens next and will let you know.
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John Davies

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This is still happening for me in CC 2017.1.1. on OSX Sierra / Macbook Air.
Photoshop is open on an external monitor, multiple desktops exist on both screens, the main laptop screen has some fullscreen terminal windows open.
This happens 80% of the time Photoshop is open for me.
Mouse pointer behaviour is also messed up in SublimeText. Closing Photoshop fixes it.
EDIT: No USB devices plugged in whatsoever, no Wacom tablet.
(Edited)
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Grzesiek Paluch

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Plus one. Still a problem here. Pointer starts to flicker and drag slower with Photoshop on, the problem disappears after closing photoshop. I experience this when working with  SublimeText.  It doesn't matter if PS is open in different workspace or monitor.  Running a current version of PS.  This is very annoying I have to constantly close and open PS to be able to use Sublime Text app.  
(Edited)
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troyjack

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It's still happening. Actually seems to occur more often than before. I Closed all apps except Photoshop and InDesign, and the flicker continued to happen in Indesign every time I switched to Photoshop and back. Then, I opened Chrome... The flicker was also still occurring there. Closing the open Photoshop file made everything return to normal. "Hiding" Photoshop no longer provides a temporary solution.
Using the latest Adobe Apps. Learning to live with the speedbump in my workflow that this causes.