Photoshop CC can't open any files, fails silently

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  • Updated 2 months ago
  • (Edited)
My local IT support rep installed Creative Cloud and Adobe Photoshop CC 2017, plus Illustrator and a few others. Illustrator can open files just fine... but Photoshop doesn't. 

Version is 2017.0.1 Release, 20161130.r.29 x64

If I go to File > Open and browse for a file, selecting it as usual, it never actually opens. There is no error or message. I've tried loading different types of Workspace layouts and resetting them in the hope that the window is just tucked away somewhere odd -- nope.  

If I make a new file from scratch, that opens just fine, so that's promising; means it is displaying the window in the workspace. But if I save it and try to reopen it from Recent Files, that doesn't work either.

Also, once I close that file, all my File options get grayed out -- no New, Open, nothing except Open Recent (which still doesn't work.) Even Exit is grayed out, though Control-Q allows me to successfully exit Photoshop.

Any ideas?
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Jen

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Posted 7 months ago

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Jen

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I tried the suggestion listed here:
https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2017-wont-open-files-of-any-type...

And now Photoshop crashes every time I try to open it. 
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Jen

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And I cleared my preferences using control-shift-alt on Photoshop start-up, so the program doesn't crash anymore... still won't open files, though.
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David, Official Rep

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Howdy Jenny,

I'm not really clear on what you're seeing.  Does that app respond at all?  It sounds like you have a dialog that may be displaying off screen.  The app is waiting for you to respond before allow you to process anything.  It's just a hunch, but let's roll with it.

Windows, right?  Go to Edit > Preferences > General.  Uncheck "Show 'Start' Workspace When No Documents Open" and Check "Use Legacy 'New Document' Interface."  Relaunch PS.  

At this point, you should have the app loaded with no documents visible, right?  Click the Command Menu.  Is it enabled or still disabled?

Let me know.  Also, I'm open to doing a web-hosted screenshare to help you track this down -- just let me know.

Thanks,
David
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David, Official Rep

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Oh, and have you checked to see if your drivers are up-to-date?  I do recall that there was an issue with a previous version where old drivers prevented the app from opening files.  And that would be consistent with a fresh install on new hardware.
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Jen

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Yep, I can create a new document, scribble inside it, save it, and close it. If I go under Recent, it's listed there. But I can't open it again through there or any other method, either.

Illustrator CC works fine, opens files no problem. (Again, with no admin privileges.)

At this point, I've tried and failed to open files in Photoshop using:
-- the OS Open dialog, having set the default program to Photoshop
-- the OS Open With dialog, selecting PS
-- the Open dialog inside PS
-- the Recent list (as mentioned above)
-- dragging files from the OS into the workspace area of Photoshop.
-- Browse in Bridge

Which drivers in particular?

(Edited)
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Jen

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Status update: Our local IT person updated my graphics display drivers, and that didn't help either.
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David, Official Rep

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Hey Jenny,

Could you email me a copy of your Sys Info (go to Help > System Info and copy the info to a text document)?  David <dot> Mohr <at> Adobe <dot> c O m.  That might have some clues as to what's different about your setup.

Thanks,
David
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Jen

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Hi David, I emailed it. I also tried the font fixes mentioned elsewhere on this page, the ones my administrator allows. No luck, it's still broken. Thanks.
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Jim West

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Similar issue here. I just updated to Photoshop and Bridge CC 2018. Works fine on my laptop, but on my Windows 10 desktop, I can't open a raw image. The Camera Raw (just updated also) window opens, but then the image will not open in Photoshop. Plus it causes Photoshop to crash--not response to anything.
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Jim West

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I think I fixed my own problem. Purged the cache in Camera Raw Preferences and now it works fine!
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Keith Robertson

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Hi Jenny, Jim,
The exact same thing happened to me on a Windows 10 system when I installed Photoshop CC 2018 yesterday.  Tried all the steps that Jenny mentions but nothing worked. Going to try purging the cache  as per Jim's suggestion and see if that works. Will report back tomorrow. K
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David, Official Rep

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Howdy Keith,

Hmmm, your scenario is slightly different than Jenny's -- her machine is new.  Have you tried trashing your font cache?  That could have become corrupted during the upgrade.  You can find full steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html .  Also, how is your internet connection on this new machine?  It sounds like you may have either a) a dialog displayed that you're not seeing (maybe it's being displayed beneath your open windows?) or b) your machine is trying to download something and either failing or hanging.  What happens when you try to create a new document from scratch?  And I'm assuming that you changed your preferences already, as I mentioned to Jenny, correct?

Let me know,
Thanks,
David
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Keith Robertson

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Going to run through everything tomorrow when Im back in front of the PC. I had searched for an article at the time and couldnt see anything relevant but now that I've found this thread, Im pretty confident I'll have it sorted tomorrow. I'll log each step as I go. Thanks. Keith
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David, Official Rep

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Awesome!  Thanks.  I'd love to get to the bottom of this and figure out what strangeness is trigger the issue.

David
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Keith Robertson

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Morning all!
So, good news. I appear to have fixed the problem. (I am a Mac user the last 20+ years but this issue was on a PC so I was in somewhat uncharted territory in terms of system fixes etc). Which step actually produced the fix is not clear as I did all of them in sequence and then tried PS CC 2018 and it's working fine. This article worked very well for me.  I'll run through the steps I took:

1: I purged the cache across the whole system along with any other temporary files with CCleaner.

2: I also ran Disk Clean-Up just to be sure (it came up with about 40mb of other unnecessary data that I could clear) then did a system restart 

3. I opened PS CC 2018 (dumping the settings at this point also) and followed the steps David had mentioned at the top of the thread "Preferences > General > Check "Use Legacy....", Uncheck "Show "Start" Workspace..., then I restarted PS and it's all working perfectly the last 2 hours. 

If that changes for any reason I'll be sure to let you know (just before I jump out the window)

Thanks
Keith
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Jen

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Ah well, wish I had the option to try all that! I cleared some of the font caches, at least. No joy. I am truly glad it works for you though, Keith.
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Nik Venet

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I am running OS 10.13.13 and have this same problem.  Wether I select in bridge, off the desktop double clicking, or 'open with', or any way one can open a file with photoshop nothing happens.  No dialogue box, no error message.  Please advise 
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David, Official Rep

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Hi Nik,

Are you still having this problem?  Have you tried clearing your preferences?  When you click File > Open and select a valid PSD within Photoshop, what happens?

If you want, I'm happy to set up a web-hosted screenshare to help you get to the bottom of this.

Thanks,
David
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Jennifer Wilson

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Mine is doing the same for Photoshop CC 2018. This issues was not happening until the most recent update and has been getting progressively worse/less responsive. At first this would happen occasionally, now Photoshop cannot open any images types unless they are a Photoshop extension - no error messages and tired to open the files in various ways too. Even tried uninstalling and reinstalling. Computer is new and freshly updated OS 10.13.3. 
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David, Official Rep

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Howdy Jennifer,

Have you tried clearing your preferences?  What happens when you try to open a JPG or GIF with Photoshop?  TIFF or PDF?

Thanks,
David
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Glenda Ritchick

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I too am having problem since I upgrade CC2018. I have PC running Windows 7.   It will not open a simple jpeg file.  Says "not enough room to display document "   Very frustrating.  Sorry I upgraded. 
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David, Official Rep

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Howdy Glenda,

That sounds like you've run out of hard drive space after the installation.  If you upgraded for a different version number, we don't remove it, so you'll have two copies on your system (plus the installer) and that's very likely to make you run out of space.

Hope that helps,
David
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Jen

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Final status update:
My IT support folks had to re-image my computer due to a separate issue. Now when they reinstalled Photoshop, this time it behaved. So.... I'm glad it's fixed, but never did work out an actual solution for the original install/reinstall over all those months! Good luck, everyone.

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Tedych

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This seems a very long lasting issue, I had it in 5.5, CS6 multiple times.
A rarely mentioned "fix" I couldn't even find online now (but have made a record of in my notepad app), which works for me everytime I encounter it (occasionally) is pressing the key combination Ctrl+Shift+Break inside PS. Today this happened for the first time on my new installation of CC2018.
This time I had to press it twice in two consecutive startups of PS and it workked, again.
I don't know what this does but this has been my fix for very long time, this bug seems chronic for PS and will never be fixed properly by Adobe (as many other similar show-stoppers). Years ago, I spent DAYS searching for a fix/workaround just for This bug, not mentioning many others.

PS and Adobe softwares are definitely the most buggy softwares I've ever seen on Earth, hands down.
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David, Official Rep

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Hi Teych,

So, I have a pretty strong suspicion that there's something else going on with your system, particularly if CTRL+SHIFT+BREAK helps.  Why?  Cuz the Break key is specifically ignored by Photoshop, documented or not.  That key is specifically unavailable for custom assignment nor do we use it anywhere else.  If that key-combo is helping, it's impacting some OTHER application, which would also be the likely trigger to the problems you're seeing.  What other resident apps do you have?  They don't necessarily have to be running; some little applet could be waiting for keyboard input (including the Break key) to come to life.  Common offenders are music editing and screen capture applications.

Does this make sense?

David
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Tedych

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Hi David.
Yes, I know Break is an "out-of-bounds" key.
I found this "method" several years ago in Google after days of scouting for a fix. So it's not only me.
I had few suspicions (particularly Autohotkey which I use a lot), but this problem persisted after quitting all resident apps, even after reboots.
Also, I had this under Win7, and now on Windows Server 2016 on a completely new machine and software/drivers. Also it doesn't happen often, and it happens only in PS, not other Adobe apps.
Not sure what this combination does but it wasn't just me, and it seems to fix this while No other "solution" worked, then and now.
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David, Official Rep

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Hi Tedych,

Oh, it's great that you're posting a solution to help folks.  That's not at all what I was trying to say.

My concern is that the key-combo you've mentioned doesn't do anything in Photoshop, so if it's having an impact, then whatever it's having an impact on is the application responsible for the problem you're seeing.  Since I cannot reproduce this problem at all, it leads me to believe that other app is the cause of the failure.  But I'd like to know the specifics, so at the very least we can be confident of the source of the problem and potentially put in defensive code to avoid it impacting users.  Does that make sense?

Thanks,
David

p.s. -- many apps have side-car utilities or applets that either load automatically at boot or do not all go away when you quit the parent app and, quite frequently, such "little" apps do trigger these kinds of problems.
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Tedych

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Yes, I know, we all want to know the specifics and cause for this.
The thing is, this issue may not happen for months and maybe year(s), but throughout the lifetime of the OS (in my case 5-8 years) it may happen 4-5 times. The first time I encountered this it took me almost a week of research.
So it's not something I/we can reproduce easily. I use my programs daily and can't remember to have used the PC in a different manner or started something rare when this issue happens. And it only happens in PS out of all hundreds of programs, even other Adobe's.
As to key combination, it may be just some of the keys that fix this (for example Ctrl+Break part, or Shift+Break, or maybe... ctrl+shift only?!, which is my combination to change OS languages), I don't know. It may affect something system that is used by PS, but the issue is strange and cannot think of why it wouldn't react at all when opening or creating a file.