Photoshop CC : Can't open and create project

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  • Updated 5 months ago
Hello, I have a problem in using Photoshop. At first, I've downloaded Photoshop CC 2017 and whenever I tried to create or open project, the project wont appear. So, I decided to download another version of Photoshop which is Photoshop CC. But, the similar problem keep happening. I have uninstalled and installed it back. Restarting my laptop over and over again. But remains the same. Can you help me solve the problem?

Your help is kindly appreciated.
Photo of Haziqah Hasan

Haziqah Hasan

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Posted 5 months ago

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Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Hi Haziqah,

Sorry for your frustration. What OS are you using? In addition to a simple uninstall, I would recommend using the Creative Cloud Cleaner. The download is located on this page for both Windows and Mac: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let me know how it goes after you do a clean install. 

Regards,
Hannah