Photoshop CC : Can't open and create project

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  • Updated 2 years ago
Hello, I have a problem in using Photoshop. At first, I've downloaded Photoshop CC 2017 and whenever I tried to create or open project, the project wont appear. So, I decided to download another version of Photoshop which is Photoshop CC. But, the similar problem keep happening. I have uninstalled and installed it back. Restarting my laptop over and over again. But remains the same. Can you help me solve the problem?

Your help is kindly appreciated.
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Haziqah Hasan

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Posted 2 years ago

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Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

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Hi Haziqah,

Sorry for your frustration. What OS are you using? In addition to a simple uninstall, I would recommend using the Creative Cloud Cleaner. The download is located on this page for both Windows and Mac:

Let me know how it goes after you do a clean install.