Photoshop CC: Not launching on Windows 10

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  • Problem
  • Updated 2 years ago
  • (Edited)
I recently updated Windows 10 to version 1607 ...OS build 14393.222 to both my laptop and Desktop Computer. Whilst my desktop version of Photoshop CC works, my laptop doesn't. I've troubleshooted, reinstalled etc but to no avail. I have no problems with Lightroom CC or Bridge.
Any ideas would be welcome, many thanks
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Tony Martin

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  • frustrated

Posted 2 years ago

  • 3
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the behavior on the system where it doesn't work? Get an error? Crash?

I would suspect if you recently updated to Window 10, that a required file may be missing, damaged or have incorrect permissions. Have you tried reinstalling?
(Edited)
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Mike Lamb

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Yes I reinstalled photoshop I get a box saying a problem caused photoshop to stop working
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is there any information in crash report or event viewer? I've asked an agent to follow up with you directly as well.