Photoshop CC and Illustrator CC freezing when creating, opening, and closing files on MacOS 10.10

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  • Updated 3 years ago
  • Solved
  • (Edited)
Hi there,

My company just purchased Creative Cloud, and after installing three of the programs on a brand new iMac, I'm having issues with Photoshop and Illustrator.

Photoshop - freezes (spinning beach ball) when I try to create a new file. If I open an existing image, it freezes shortly after, or when I try to create a new layer. I then have to force quit the program.

Illustrator - Freezes for about 15 seconds (spinning beach ball) when I create new files or close files (even empty files). It eventually stops freezing and begins working again, so not as bad as Photoshop.

System Info:
OS: 10.10.2
GPU: Intel Iris Pro Graphics
Photoshop CC via Creative Cloud

Let me know if there's other info I should provide. Would really appreciate any suggestions, thanks!
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Erin Lackey

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Posted 3 years ago

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Chris Cox

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Do you have any third party plugins installed? Have you tried running without them?

If you sample the hung process from Activity Monitor, what does the sample log show?

The fact that something affects Photoshop and Illustrator (which don't share much code) means that the problem is most likely at a system level -- a utility, another MacOS 10.10 bug, some OS preference, etc.
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Erin Lackey

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Hey Chris,

After several hours talking to tech support, these issues are solved. It ended up being two separate issues: Photoshop wasn't using the computer's dedicated graphics card, and Illustrator was a font issue that was solved by clearing the font library and starting from scratch.

Thank you for your response, I really appreciate it.
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Chris Cox

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OK, so the Photoshop issue was one of the MacOS 10.10 video driver bugs (which Apple is working to solve).

Thanks for the update!