Photoshop 21.1: Files with fonts/type in them keeps crashing

  • 3
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
Since opening my Photoshop this morning, it crashes EVERY time I try to use it. When I launched the program, it ran through a screen "validating" photoshop, which I assume means there was another update. I've since uninstalled (twice, including preferences), restarted, and relaunched countless times. Nothing has fixed the issue. It seems to crash quickest with any files containing fonts. Basic JPG images hold on longer before the crash.

It's a good thing I don't have a deadline due for fixing my files...
Photo of Scott Poteet

Scott Poteet

  • 1 Post
  • 0 Reply Likes
  • extremely frustrated

Posted 6 months ago

  • 3
Photo of eartho

eartho, Champion

  • 1537 Posts
  • 532 Reply Likes
maybe consider installing the previous version if this one is bugging out? Validating might mean something to do with the Adobe servers, but i really have no definite clue...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2918 Reply Likes
If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Engineering is tracking down an issue with crashing with certain fonts/type.
Photo of beth Gore

beth Gore

  • 1 Post
  • 0 Reply Likes
I was on chat with a rep for nearly an hour, even allowed remote access and he still couldn't resolve it. I had to disconnect bc it is late. It appears to be a layers issue.
(Edited)
Photo of Morgan Nash

Morgan Nash

  • 6 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Type Tool causing Photoshop 2020 to crash on Catalina.

Photoshop 20.1.0 on Mac Catalina 10.15.3

Since today, if I click on the Type Tool, or open the Character tab, after a few moments, Photoshop quits unexpectedly.

I have been through all of my fonts and removed any with any problems - no difference. And I've removed any fonts installed in the last few days - no difference.

Any ideas?
Photo of David

David, Official Rep

  • 3618 Posts
  • 618 Reply Likes
Howdy Morgan,

Did you go through all the steps outlined here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html?
I mention this because if your system cache is corrupted, even if you clear the Photoshop type cache, the system cache will just recorrupt you.  So you need to check both.  If you get any negative results, click the link to send us the results -- it'll come to me anyway.
If that truly fails, then we should talk because your situation would be rather unique.
Thanks,David
Photo of Morgan Nash

Morgan Nash

  • 6 Posts
  • 0 Reply Likes
I took all your advice, and Ps2020 continued to crash even after restarting my Mac several times.
I reverted back to using Ps2019. BUT a few days later I was working on something and midway realised that I had inadvertently created it in Ps2020. It is now working fine. Odd, but all’s well that ends well.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17097 Posts
  • 2918 Reply Likes
Official Response
This issue should be fixed in Photoshop 21.1.1 which was released earlier this week.