Photoshop CC 2019: Won't open existing documents

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  • Updated 1 year ago
  • (Edited)
I'm on Photoshop CC 2019 and tried to do the very simple task of opening an existing PSD document. When I select the file to open it switches to the "new document" window. And that's it. I can't open the existing document. This happens regardless of whether I'm already in Photoshop and try to open a document, or go directly to the PSD file in my documents and launch Photoshop from there. Basically, it's new documents or bust. 

I'm hoping someone out there has encountered this problem before and is able to help with a solution.
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Julie Ellerby

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  • Frustrated and exasperated

Posted 1 year ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your prefs: Have you tried restarting the system?