Photoshop CC 2019: Unable to access 3D

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  • Updated 2 months ago
Unable to access 3D Menu elements in Photoshop CC 2019. Downloaded this as well as other Adobe Creative Cloud programs with student acquisition program at my four-year university. All options on 3D Menu tab are greyed out except for "Spherical Panorama" and "Get More Content". 


Please help!!
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Nina Tan

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Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect that either your GPU driver is out of date or your card isn't supported: https://helpx.adobe.com/photoshop/kb/graphics-hardware-error-512-vram.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If that doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.