Photoshop CC 2019: Unable to access 3D

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  • Updated 10 months ago
Unable to access 3D Menu elements in Photoshop CC 2019. Downloaded this as well as other Adobe Creative Cloud programs with student acquisition program at my four-year university. All options on 3D Menu tab are greyed out except for "Spherical Panorama" and "Get More Content". 


Please help!!
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Nina Tan

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Posted 10 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect that either your GPU driver is out of date or your card isn't supported: https://helpx.adobe.com/photoshop/kb/graphics-hardware-error-512-vram.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If that doesn't work, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.