Photoshop CC 2019: Taking too long to start

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Hi, I'm having a problem since updating to cc 2019, when I try to start photoshop it just freezes on the loading screen saying "Adding Extension....Halide Bottlenecks" and stops responding, but if I wait about 10-15mins it goes past that and photoshop starts.

I have already tried disabling this extension, reset my preferences, but nothing seems to work
Please help
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Rieque Lopes

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
See: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

Probably an abnormally large preset file.
(Edited)
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Rieque Lopes

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I have already tried removing all my presets and still no luck, besides that, I don't have any preset file that's too large, biggest ones are brushes with 370mb and styles 200mb, which I don't think is abnormally large, or is it?
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Ken Wan

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I am having the same problem. Reset the preset file and everything was fine for a couple of weeks and now, the problem is back. Also, PS is not freezing but rather taking forever to load.
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Cristen Gillespie

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Do you have a lot of presets loaded again?   You might try removing them all and adding them back slowly to see how your customary presets might be affecting load times. I'd include the default presets to see if they aren't part of the problem, too. They have to add to the load in addition to your own. Patterns are often very, very large, for example. I haven't checked on how large the shipping pattern sets are, but I know mine can skyrocket the overhead for loading presets. I have many that are large, not small repeating tiles.

I have heard that some antivirus software might also be a problem—in fact, I had a problem with mine (after 20 years of never having a problem), though it was interfering with something else. If you have it running always, have you tried temporarily disabling it before launch to see if that's it?

If you're sure none of that is it, Adobe might need to know what OS you're running in order to ask about other possible reasons for the slow down.
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emma bryan

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This reply was created from a merged topic originally titled Photoshop: Halide Bottlenecks - how do I turn them off?.

I have a problem with loading PS CC2018 - I literally go and make a cup of tea while I'm waiting.  Not great when I'm on deadlines!  When I watch the loading pane, it seems to freeze for about 5 minutes on Adding Extension....Halide Bottlenecks.  I have searched for this name, but nothing on my system matches.  I have tried disabling all extentions, but this still shows up in the loading pane.  Help!!!  please.  Going slowly nuts here.....

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Kukurykus

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Shouldn't Rieque Lopes theard be merged to emma bryan that is 2 pages long & few months older?
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Negative. It was full of comments not relevant to the current version and present understanding of the issue.
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Rieque Lopes

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I've read this thread and tried almost everything that was suggested in it but nothing changed
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked an agent to connect with you directly to troubleshoot.
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Emma Cole Bryan

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Thanks so much Jeff.  I am watching Adobe Max catchups and loving what is coming in CC 
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Emma Cole Bryan

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I just wanted to update the conversation on my thread as I see a few other people are having the same issue.   I updated to Mohave upon its release.  Current status is a PS load time of 1m 24s, of which 35 seconds on Adding Extension Halide Bottle necks, and 20 seconds on Reading Pane.  Once the Splash Screen has disappeared, there are two or three more spinning balloons sessions of approx 10-20 seconds each, which I assume is something loading in the background.  So I can get to work approx 2 minutes after I have clicked to open PS. 
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Rieque Lopes

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Thanks for the help everyone.
I've uninstalled using the Creative Cloud Cleaner Tool, as suggested here: https://forums.adobe.com/message/10712236#10712236 , and started getting load times of 40s to 1min without adding my presets (most of the time still on the Adding Extension....Halide Bottlenecks). So to test I've added my presets one by one and it looks like one of the causes was my brushes file, that has 370mb but took my load time up to 6min.

I will now rebuild my presets from scratch and see how they affect the load times, I even got a record load time of 20secs in ony of my tests without the presets, so they are certainly the reason


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Emma Cole Bryan

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Hi Rieque, that is exactly what a remote access session showed up on my system - it was my 400MB of brushes.  I have added to the thread.  I'm off to rebuild my presets too. xxx
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Emma Cole Bryan

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I had a tremendously successful remote access session with Priyank yesterday who achieved a load time of just 15 seconds (YES!) simply by removing my presets - colour profiles, patterns and brushes (my brushes alone were 400MB which is apparently quite big
(Edited)
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Emma Cole Bryan

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I had a tremendously successful remote access session with Priyank yesterday who achieved a load time of just 15 seconds (YES!) simply by removing my presets - colour profiles, patterns and brushes (my brushes alone were 400MB which is apparently quite big!)  Current load time is approx 55s to 1m 20, not unbearable and better than the 5 minutes hanging on Halide Bottlenecks that I had been experiencing.  I had updated to PS CC 20.0.0 beforehand which may contribute, and Priyank told me they are working on making the presets more efficient.  I would like to say a HUGE personal thanks to Jeff and the team (and any contributors) for following through to find a fix - it really does make a difference when you sit alone in a studio all day cursing your equipment. Very excited by new apps in in the pipeline. 
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Yves Crausaz

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I hope that the return to the speed of the previous version will be quickly found ... code compiled in debug mode?


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Emma Cole Bryan

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My happy dance was short lived - although ps loading time is much improved, I am still suffering the spinning balloon for even the simplest action - approx 5 seconds each click - seems worse since my Mohave upgrade.  I am trying to strip away anything that might be impacting performance.  May start a new thread if I can't improve it alone....
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Wim

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Indeed, boot time for v19 is 3s while +10s for v20. These are both clean installs btw so no extra presets.
Opening a 650MB layered psd document, 7s in v19 vs 30s in v20. That is with both versions quit before loading documents.
Besides slow boot time and opening files v20 feels more sluggish in just about everything.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please update to Photoshop CC 20.0.1. It should fix the issue where you see a progress cursor after clicking on the canvas.
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Barbara Fisher Nasby

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My problems started when I updated to Photoshop CC 20.01.1. It takes my PS 8-10 minutes to open. I have tried several things I have read in these threads. I do have a lot of presets and brushes. I will try to delete alot of the presets that I know I don't use, but I do use a lot of my brushes. It has been extremely frustrating especially since PS worked beautifully until my recent update. Mine lags on "reading preferences"
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're still stuck, contact support directly and they can help you troubleshoot: https://helpx.adobe.com/contact.html
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Wim

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Hi Jeffrey,

I had another issue with crashing on Render/Lighting Effects which this version cured, many thanks for that.
The progress cursor issue while brushing was fixed in v19 by allowing Photoshop to control the computer. I don't know what changed in the latest v20 update but I'm sure that it's also fixed properly so thanks again.

The slow behavior in v20 on the other hand is still there I'm afraid. Loading the same 650MB layered PSD document as mentioned above your post, still 7s in v19.1.7 but now 35s in v20.0.1

Reading Photoshop Format comes up in v20 and takes a while to finish which does not even show up in v19.

Update: Loading a RAW file from Lr into Ps (via right click Edit In) takes 7s in v19 vs 13s in v20.

Update: hmm seems Lightroom is confused here because I have added v19 as the additional external editing app but in both Edit In instances it loads up v19.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for confirming the other issues are fixed. Let me see if I can repro the slower file opening.
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Wim

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I might have spoken too soon Jeffrey. v20 just crashed again after with Lighting Effects. Same steps in v19, no crash.
Also my brush was still in darken mode, 50% opacity and v20 felt laggy while brushing. When changing opacity back to 100% and putting the layer blend mode on Normal the lag was gone.
No such issue though in v19 which is still much more responsive then v20.

As for loading RAW's from Lr. I uninstalled v19 so Lr was forced to load v20 but it felt slower.  
So even though I do want to run the latest update (and I always make sure I do) I will still go back to v19, which seems to be updated as well?

I might even stick with v19 for a few weeks/months.
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Rieque Lopes

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I've updated to Photoshop CC 20.0.1 and the first loading was worse than before, even with my now much lighter preset files, and I was still having trouble opening psd files, taking several minutes to open vs a few seconds on CC 2018, so I've turned on "Legacy Compositing" on the preferences and it got even worse with the loading time, with no change opening psd files

Also, it looks like on CC 2019 photoshop is using way more memory than it was supposed to, when it is loading or opening files other apps are almost unusable
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Wim

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Figured I would try the new 20.0.3 since a few versions have been released in between but still the same issue occurs with "Halide Bottlenecks" loading at startup or at least that message is showing up when Photoshop halts at startup. It's a bottleneck alright ;)
All the tips and tricks (deleting prefs, legacy compositing, etc...) don't have any effect on this issue.
So again back to 19.1.7 since this new version still doesn't work properly.
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Wim

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2018 v19.1.8: https://streamable.com/yj9ts
2019 v20.0.4: https://streamable.com/i67rs

Hopefully one day 2019 will get up to speed! Until then it's back to 2018 for me ;)

(Edited)
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Rieque Lopes

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Exactly, I'm stuck with 2018 as well
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Yves Crausaz

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I have decreased the number of my group of forms and it charges faster .... I only keep about 60 shapes. It is true that I do not use all the brushes during each session!

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Studio Kronk

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I have reverted to CC 2018 until the PS guys can get 2019 to function as well as 2018. Its unfathomable that a program as fast and responsive was "upgraded" to the laggy mess that is CC2019. The load times alone are an annoyance and don't get me started on painting complex illustrations or smoothing line work, basically a waiting game where brushes can sometimes have a mind of their own. Illustrator suffers some of the same traits, but at least it is a bit better in terms of workflow (CC 2018 was still smoother). For professionals who use these tools every single day, these types of "upgrades" are unacceptable. I should not need to go tooling around with presets, and editing folders to get something that was running like a dream to now perform bare minimum tasks amicably. 
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Emma Cole Bryan

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I agree
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Daniel Leighton

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The HalideBottlenecks plugin is located in Adobe Photoshop > Contents > Required > Plug-ins > Extensions. I renamed it with a ~ at the beginning and Photoshop loads within 2 to 3 seconds. At least on a Mac.
(Edited)
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krzysztof.swiatly

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Wow, works like charm! Thanks a lot.
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Megan Klymiuk

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Hi Daniel - wondering if you can help - also on a Mac and cannot even find the folder you suggested nor the plugin. I have done a spotlight search for the file and the only one that comes up is in the InDesign folder. Any clues?
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James Lockman, Employee

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You need to look in the Photoshop application itself. Navigate to Adobe Photoshop CC [year] in Finder. Select the application, then right-click or control-click on it and choose Show Package Contents. 

Once you've revealed the Package Contents, you can navigate to the Extensions folder.
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Daniel Leighton

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At the risk of speaking too soon, the HalideBottlenecks plugin, even though included with Photoshop 2020, does not appear to cause a slowdown upon opening. Photoshop 2020 opens in about 4 seconds for me, even though the plugin is included.
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Megan Klymiuk

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Hi Daniel - it definitely is for me, even more so than with 2019. Funnily enough I tried/risked making your suggested change to the InDesign file and Photoshop loaded in 5s on it's next load. Could just be a random coincidence or perhaps somehow tied to a core cloud function (??) but thanks to James' help I have now located the Photoshop file and made the change. Out to 10s but a vast improvement.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The fact that Photoshop pauses on Halide bottlenecks is a red herring. Most likely an overly large preset file.
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Frank Mac

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My 2020 was loading in 5 seconds - yup I have an extremely fast windows pc.  The fault is definitely with other programs incompatibility as I have now loaded all of Topaz AI and Dxo Niks as well as a few others and - you guessed it - now take 30 - 40 seconds to load up.  For me it is a 3rd party fault
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Ken Wan

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Having the same problem here. Deleted extensions and reset profile and everything was good... for about a week. Now it's doing the exact thing again. Adobe need to figure this out and find a solution once and for all. Mid 2019 iMac with 40 GB or RAM. So annoying
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Any third party extensions? Is the splash screen showing when stalls on start?