PHOTOSHOP CC 2019: STOPPED WORKING

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  • Updated 2 weeks ago
I use Photoshop CC 2019. My laptop essentials are good for it. But, the photoshop stop 3-4 times, while i use it. I cant work. My files lost, i cant make save or save as. It suddenly stop. I will be crazy. Please help me. 
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bg tuna

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Posted 2 weeks ago

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David, Official Rep

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HI BG,

Could you be a little more specific?  Are you running Photoshop or Photoshop Elements?  What version?  On what OS?  What are you doing when Photoshop has a problem?  What does Photoshop do?  How are your files lost?  What do you mean when you say that it "stops"?  Does it start back up?  Does the screen go blank?

I'd like to help you, but there's a LOT of missing information.

Thanks,
David
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bg tuna

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Hi David, thank you for reply. While i am working on Photoshop cc 2019 last version, it suddenly shut down. My workings or projects lost. Because , for example when i save the file, it shut down and i cant save it. So, i downloaded old version my graphic card and today the photoshop is working good. But i am not sure did it solve? Maybe tomorrow it will be again. Btw, my laptop brand is Asus Fx serie. Windows 10 1803 version. 12 gb ram, intel core i7
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David, Official Rep

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Howdy BG,

So, when PS "shuts down" what happens?  Do you get a black screen?  A blue screen?  Does the app hang?  Does it crash?  Do you have Auto-Save enabled (NOT that it is a solution, but it might easy your pain a little!)?

Have you checked the status of your account?  It almost sounds like your subscription is up -- but that's a guess as I don't work with that area.

Thanks,
David